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US LEC vs Vestalink
Compare US LEC vs Vestalink. Find out whether US LEC or Vestalink is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of US LEC and Vestalink and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 30 Reviews
Overview:
US LEC VoIP provider
Vestalink (formerly Intelafone) offers you home phone service for $8.25 a month. With Vestalink service, you get unlimited calls anywhere in the continental US and Canada. Vestalink doesn’t require a contract and Vestalink gives you your first...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2006
- Website:
- Headquarters Country:
- Founder Year: 2010
Plans Available*
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Users Average Rating
Recent User Reviews
I have used USLEC for the past 3 years. the connection is reliable. Their customer service is great! I only face an occasional long hold time. Their additional services are amazing. You can change your standard T1 over to a VoIP connection. They offer any type of hosting you could want, including system backups. We have multiple locations, so they offer MPLS virtual VPNs between all of our remote sites. Try calling any bell companies and get better support. It will not happen.
US LEC is without question the WORST company I've ever worked with when it comes to customer service. EVERYTIME I try and get help they always say that no one is available, will create a trouble ticket and will have someone call me back. Not once has anyone EVER called me back and the company I work for that uses them has been with them for 2 years. The last time I tried to get tech support they couldn't even find my account or web domain! They are the absolute worst.
We have (soon had) a grandfathered account with Vestalink, part of the early adopters promotion when it launched. Initially it was 75 USD every 2 years, then 90.68 in 2018. Now its switched to a 24.99/mo plan with no warning. Our grandfathered flat rate promise clearly means nothing. The terms of service page leads to a 404. It has devolved into AT&T's metered landline plan. Moving to another provider and hopefully able to port our number without issue.
Horrible company who won't port out your number -- as required by law -- when you try and leave. Been trying to get a number away from them for over 2 weeks now, and not happy with them passing the blame to others.



