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TelePacific vs Ooma Telo
Compare TelePacific vs Ooma Telo. Find out whether TelePacific or Ooma Telo is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of TelePacific and Ooma Telo and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 2 Reviews
- 6 Reviews
TelePacific is a business VoIP service provider that is committed to providing you and your company the communications services you need for success. They offer the top products and services in the telecommunications inductry all at fair prices....
An award-winning provider of business and residential VoIP services, Ooma aims to deliver an exceptional calling experience with its cloud-based smart telephony system that surpasses ordinary phone service. At the heart of Ooma’s effort to...
- Headquater Country:
- Founder Year: 2004
- Website: ooma.com
- Headquater Country: United States
- Founder Year: 2005
- Ooma Home Phone Basic Service - $0.00
- Ooma Home Phone Premier Service - $0.00
- Ooma International World Plan - $17.99
- Small Business Full-Featured Phone System - $19.95
Users Average Rating
Recent User Reviews
Last year I signed a three years contract with Telepacific to provide phone lines and internet service to our 4 locations. The internet speed is very slow, they promise a speed and they provide different one. Also I did not get listing in the yellow pages as promised. The first 6 months the billing was accurate, after that they started adding to the bill many fees, and whenever I dispute them they refuse to give me the credit. My monthly bill should be $980.00 now it’s up to $1223.78. In May/2013 I called them to question their long distance rates to Switzerland and Jordan, I was told its 6 cents a minutes, and even I repeated the question many times to the customer service rep who insisted it is 6 cents. That is why I made the calls. When I received the bill it was .85 cents a minute, I disputed it and they claim they have no notes on the account regarding Jordan rate. Stay away from that company, they have a very slow internet speed and a lousy customer service, they will be nice until you sign a contract after that they will provide the worst customer service and they have stupid representatives who tricks you by giving you non existing rates to collect more money.
Telepacific is a great choice! This year I was given the task of installing a T1 line. I spoke with AT&T and was disappointed with their service. I found Telepacific and they were on site within a few days with a reasonable quote. We decided to go with them and it has been a good decision so far. Their service people are friendly and competent. Early on, we had a breakdown. It was resolved in a few hours with new equipment (I was told) installed off site somewhere. Since then, there have been no problems. Their customer service is easy to reach and called with updates during the installation.
I have an Ooma Telo with a residential line and an office line. Voice quality is good, and the service has been reliable. However, the customer service is poor. I recently purchased from Ooma a WiFi/Bluetooth adapter to connect my Telo wirelessly. The instructions have a link to click to set up, however the link was broken. I tried the chat service twice but no luck. Then I went to the phone lines. No luck with the first level of customer support and no luck with the second level of support. The third level of customer support was supposed to call back Tuesday. I waited four days but no call back. I called back in. The third level referred me to the fourth level which was supposed to be engineering. After three hours, the third level called back (customers can't speak to engineering). The engineer had solve the problem: my home network name had "spaces" in it!!! What does this indicate? Poor website instructions, poor paper instructions with the product, poorly informed product support at levels one, two, and three, and poor internal communications from engineering. Eric B. Stang, the Ooma CEO, received 2.7 million dollars in total compensation last year. For this level of performance, I'd say he was overpaid by about 2.6 million dollars.
Ooma quoted me a monthly price for their home service of only taxes and fees once I bought the actual device to get things up and running. The device is a one time charge of $99.00 Since purchasing the device/unit, I have been charged over $10 per month when I was told I would be charged only taxes and fees per month. Those taxes and fees come in at right under $5.00 per month, yet I'm being charged over $10 per month. Ooma has not been helpful at all in getting this issue worked out. Now, I'm stuck with a $99.99 device and charges of double what I was quoted per month. Do not use Ooma. Terrible company. Horrible customer service. Impossible to get a hold of and also rude once you do! Stay away!