TelePacific vs Essenz

Last year I signed a three years contract with Telepacific to provide phone lines and internet service to our 4 locations. The internet speed is very slow, they promise a speed and they provide different one. Also I did not get listing in the yellow pages as promised. The first 6 months the billing was accurate, after that they started adding to the bill many fees, and whenever I dispute them they refuse to give me the credit. My monthly bill should be $980.00 now it’s up to $1223.78. In May/2013 I called them to question their long distance rates to Switzerland and Jordan, I was told its 6 cents a minutes, and even I repeated the question many times to the customer service rep who insisted it is 6 cents. That is why I made the calls. When I received the bill it was .85 cents a minute, I disputed it and they claim they have no notes on the account regarding Jordan rate. Stay away from that company, they have a very slow internet speed and a lousy customer service, they will be nice until you sign a contract after that they will provide the worst customer service and they have stupid representatives who tricks you by giving you non existing rates to collect more money.