Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...
Skype vs magicJack
Compare Skype vs magicJack. Find out whether Skype or magicJack is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Skype and magicJack and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 0 Reviews
- 276 Reviews
Skype is a software application that allows users to make VoIP calls. So, you can only use Skype from your computer. You can still call the public telephone network, but you'll need a webcam or a headset to use Skype to make a VoIP call.
magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play...
- Headquater Country:
- Founder Year: 2002
- Website: magicjack.com
- Headquater Country: United States
- Founder Year: 2002
Users Average Rating
Recent User Reviews
I have used MagicJack since about 2010/11 and the functionality of the device and telephone calls has been exceptional. HOWEVER... I read other reviews here and realised that a major difference is that I have ONLY ONCE called customer service and sure enough my experience was similar to others... frustrating, no straightforward answers, trying to push an additional sale which I knew I didn't need. ***Top Tip*** If you decide to go ahead and purchase a device... do it through a 3rd party reseller (In Canada I use The Source) install it, activate and choose your plan ONLINE yourself. It's easy. Make a note of your plan's expiry date and add your own credit/years when needed. As you will read elsewhere contacting customer service will do nothing except leave you frustrated.
I recently renewed my magicjack subscription for another year ($45) and noticed the quality of the calls weren't so clear, after trying all their troubleshooting tips and speaking to technical support I inquired about their refund policy and was told they do not give refunds, next thing I know I get an email stating that my service was deactivated per my request when I never requested my service be deactivated especially since they don't give refunds I simply inquired about their refund policy, I called to resolve the matter thinking they would reactivate my service no problem since it was a misunderstanding on their part but that's not how it went, they (3 different reps including a supervisor) kept telling me that their records show I requested my service be deactivated because that's what their rep noted in the computer although I never requested deactivation, nobody would take responsibility for their (magicjack) mistake making it seem like I got what I asked for, so I'm out $45 because they don't give refunds and they just took it upon themselves to deactivate my service because I inquired about their refund policy, doesn't even make sense, clearly they didn't want to keep a customer, I'll gladly invest my money elsewhere, took my money and wouldn't reactivate my service that they deactivated in error (although they wouldn't own up to the error), you might be wondering why would I even want my service reactivated if the calls aren't clear because now I'm out $45, it's the principal of the matter I guess because they took my money and I didn't get what I paid for, unacceptable customer service!!