In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Sangoma vs IDT Global
Compare Sangoma vs IDT Global. Find out whether Sangoma or IDT Global is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Sangoma and IDT Global and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 6 Reviews
- 1 Reviews
Overview:
Sangoma offers hardware and software products for large-scale telephony carriers and projects.
Sangoma's gateways and voice hardware allow users to set up their own large phone systems. Sangoma also provides equipment...
A wholesale telecommunications company, IDT Global focuses on using communication to enhance the lives of people and businesses. The company has two main sectors: financial and telecommunications. Nested under their telecommunications branch are...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 1984
- Website: www.idtexpress.com
- Headquarters Country: United States
- Founder Year: 1990
Plans Available*
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Users Average Rating
Recent User Reviews
I have nothing great to say, and will emphasize that if you go with this company, expect to never have your support calls handled and for every day there to be an issue. Not only would I never recommend this company, I also would say anyone looking to save money to spend more knowing you won't lose clients due to Sangoma's negligence.
Very worst support from sangoma. I am using 3cx they don't how to route the calls. its taken more than a month still they not able fix.
We started working with IDT in 2016. They tout serving over 32 billion minutes annually and 4 route divisions to choose from. The route divisions are irrelevant however, here I will explain why: The level of service/quality you *actually* receive depends on how greedy your Account Manager is, and the genie behind the curtain that changes up the routes to accommodate their desired margins. The end result of course is route instability and frequent calls to your support desk from angry customers reporting issues ranging from False Answer Service to calls not completing to legitimate destinations and wondering why they are paying for Platinum service only to receive problems typically associated with Silver-grade routes. With IDT we'd literally pass weeks at a time without issues, and suddenly a range of issues with many different destinations arise at the same time. We submit the ticket and the issue would eventually be resolved, but only after waiting > 24 hours for a response. In the IDT Express portal you are able to select which routing division, but in the end IDT simply does not honor your selection, and will route your traffic over the routes they choose behind the scene. It's really a pointless set up they offer. Go with Tata, NTT or BT if your customers' satisfaction is paramount.