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RingCentral vs IDT Global

Compare RingCentral vs IDT Global. Find out whether RingCentral or IDT Global is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of RingCentral and IDT Global and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 142 Reviews
  • 1 Reviews
4.1
2

Overview:

RingCentral delivers top-of-the-line cloud-based phone systems and solutions for businesses. Trusted by more than 300,000 businesses worldwide (including recognized brands such as BMW, Twitter, and Guess) RingCentral is committed to eliminating...

A wholesale telecommunications company, IDT Global focuses on using communication to enhance the lives of people and businesses. The company has two main sectors: financial and telecommunications. Nested under their telecommunications branch are...

Provider Info

  • Website: ringcentral.com
  • Headquater Country: United States
  • Founder Year: 2003

Plans Available*

  • Basic - $99.99
  • RingCentral Enterprise - $44.99
  • RingCentral Premium - $34.99
  • RingCentral Standard - $24.99
  • N/A

Users Average Rating

Recent User Reviews

This has been the worst experience I’ve ever had. I switched to them from Verizon. They promised that my business partner and I would have all the same account access. Welp that was a lie, only one of us could get voicemails, texts and faxes. The other person got it via a email and we didn’t always get the email. I spent 3 months trying to fix it with them with no prevail. My business partner has been dealing with them for about an hour now trying to get a copy of a bill for the next year and they refuse to give it to us. They are telling us we need to pay our bill for the next 12 months before they will send us a statement. What kind of customer service is that? I will never recommend this company and the owners should be ashamed for putting such a garbage product put on the market. I will be leaving and will be giving negative reviews on every site I can so people know the real RingCentral.

LS2021 December 28th, 2021

I switched to RingCentral after our last VOIP provider failed us. It was the best move we ever made. Excellent features, excellent quality, and excellent support. I highly recommend RingCentral to any company looking for a high quality VOIP provider.

JAK Studios LLC June 3rd, 2020

We started working with IDT in 2016. They tout serving over 32 billion minutes annually and 4 route divisions to choose from. The route divisions are irrelevant however, here I will explain why: The level of service/quality you *actually* receive depends on how greedy your Account Manager is, and the genie behind the curtain that changes up the routes to accommodate their desired margins. The end result of course is route instability and frequent calls to your support desk from angry customers reporting issues ranging from False Answer Service to calls not completing to legitimate destinations and wondering why they are paying for Platinum service only to receive problems typically associated with Silver-grade routes. With IDT we'd literally pass weeks at a time without issues, and suddenly a range of issues with many different destinations arise at the same time. We submit the ticket and the issue would eventually be resolved, but only after waiting > 24 hours for a response. In the IDT Express portal you are able to select which routing division, but in the end IDT simply does not honor your selection, and will route your traffic over the routes they choose behind the scene. It's really a pointless set up they offer. Go with Tata, NTT or BT if your customers' satisfaction is paramount.

jcena January 24th, 2018
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

Community Phone Logo
5
Community Phone

Trusting, and impressed on instant answers through email. Very helpful and most of all polite and patient. Finally got a landline for back up incase...

August 3rd, 2022 - katiemorg
1-VoIP Logo
5
1-VoIP

I've had 1-Voip service for several years now. I thought I try and save myself 10 bucks by bundling my VOIP through my ISP. Horrible Idea. My ISP...

August 3rd, 2022 - meta4_nomore

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