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Jan 01, 2026
Qwest vs BroadConnect Telecom
Compare Qwest vs BroadConnect Telecom. Find out whether Qwest or BroadConnect Telecom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Qwest and BroadConnect Telecom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 2 Reviews
- 3 Reviews
Overview:
Looking for high-quality, reliable business communication service? Qwest offers their clients very high-end and sophisticated business and residential VoIP solutions to help their customers' businesses grow and evolve. Use the best technology in...
BroadConnect Telecom provides VoIP services which include Hosted PBX, SIP Trunking, Hosted Call Center, Video Conferencing, Business internet, and VoIP equipment. They are a leading VoIP service provider in Canada. BroadConnect offers businesses...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2002
- Website: broadconnectusa.com
- Headquarters Country: Canada
- Founder Year: 2010
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
Now that my Qwest phone service is finally activated, it's great. Call quality is fantastic! Reliability is pretty good - I've had one dropped call and that was talking to a cell phone, so I'm not sure who's fault that was. And now for the bad news: it took 3.5 weeks for my phone to be activated! Unbelievable, it's software, people! And I didn't even port a number over, I was assigned a number from Qwest. Honestly how hard is it to set up a new account? Luckily I hadn't cancelled my old voip service yet. Custer Service was fast and friendly, but can't really do anything about it other than to say "Phone activation can take up to 30 days." Oh, and 4 weeks after initial ordering I still can't set up my account online. Sure would like to do that... Bottom line, Qwest is offering a pretty great voip service for a fantastic price IMO. But you'll have to be patient and wait about a month for activation. Is it worth the wait?
We just began qwest one flex plan and have basically had problems the whole time. Most have been the typical startup problems, but the worst one is the poor voice quality. We get significant calls with only one way audio (meaning you can hear the person on the other end but they can't hear you or vice versa). Qwest at first seemed keen to fix this, but as of late is just giving the excuse that they cannot reproduce it well enough to fix it. Obviously this is a deal killer, as our 'C' suite is almost embarrassed to answer their phones for fear of it being an important client. I just don't think the Qwest techs know enough about this stuff to really get a system up and working...their debugging seems to be limited to just checking the router for any errors and they know nothing about the Cisco equipment. I would go with someone else.
We asked for a quote on a phone system for our 2 locations. We do a lot of calling with in the 2 offices and sales agents on the road because of the nature of our business and wanted a solution that was quick to deploy and would run for home, office and mobile workers. Broadconnect telecom provided us with a demo to test with all the features enabled. After testing other systems from other companies we decided to go with BroadConnect and it has been about 5 months and we couldnt be happier. Apart from a couple of downtime episodes, one of which was due to our ISP's problem, we are happy with the service and the solutions provided.
We are a midsize company with a small call center and were sold the BroadConnect hosted solution complete with reporting services. After making it through a very long 3 year contract with BroadConnect, I have have very little that is positive to say about this company. From day one we struggled with call quality and functionality. For a midsize company like ourselves the hosted system they provide is way too locked down to administer effectively and they never were able to provide all the functionality that was promised during the sale of the system. Their helpdesk is not very helpful as on many occasions my network admin knew more about networking than their technicians. At the end of the day while the price is great, the hassles and lack of accountability from this company is not worth the trouble.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
