In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
QuantumVoice vs HyperDog Digital
Compare QuantumVoice vs HyperDog Digital. Find out whether QuantumVoice or HyperDog Digital is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of QuantumVoice and HyperDog Digital and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 20 Reviews
Overview:
Hyperdog Digital offers residential and business VoIP plans to best accommodate your communication needs. For low monthly fees and unbeatable deals, Hyperdog Digital provides customers with a wide variety of plans.
Hyperdog has two basic...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2002
- Website:
- Headquarters Country:
- Founder Year: 1990
Plans Available*
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Users Average Rating
Recent User Reviews
James from US says: On 9/08/2006, I entered into a one year agreement with Quantumtone.com, under the condition and tacit understanding that I have a 30 day grace period to cancel my account and receive a full refund. I have an email confirming that my account was activated on 9/11/06. Upon several failed attempts at utilizing their service and never being able to reach the “24 hour” customer service center, I cancelled my account with quantumtone.com in an email sent on 9/24/06. (I have the original hard copies of the transcript if needed.) Here is the transcript copy of the cancellation request and the response by a customer service representative. Needless to say no one contacted me. For the next several days I called to obtain a return authorization and the address to return the equipment. On 10/11/06, I was given the return address and on 10/19/06, by USPS delivery confirmation the equipment was returned in the same condition it was received. The quantumtone.com website as well as quantumtone representative indicated that quantumtone has 30 days from the receipt of the equipment to inspect and issue a refund. On 11/30/06, I was told that they were going to inspect the equipment and someone would contact me to issue me my refund. (Again information here is contained in the email transcripts.) Once again after many attempts at contacting the billing dept, I was able to contact a Kris Parvez, a service representative, and to my astonishment the informed that the billing department had denied my claim for a refund and that I did not cancel my account in the specified time and that furthermore I had to provide proof that I cancelled my account within the allotted time. So on 1/22/07, I sent the following letter: Dear Kris P., As you said on the phone the onus is on me to show that I have faithfully complied with the stipulations provided on the Quantumtone website to entitle me to a full refund of $419.40. And through this letter will adequately done so. These statements are taken directly from the Quantumtone website. http://www.quantumtone.com/support.php#1h What is QuantumTone’s refund policy? At QuantumTone we have 100% service satisfaction or money back guarantee* within the first 14-day period! We believe that customers are the most important asset in our business, without their full satisfaction, we cannot survive in this industry. First off: The statement above "within the first 14 day period" is quite ambiguous and unclear; furthermore, the statement does not specify in exact or precise language when the 14 day period is to commence, since the website did not specify when that period starts, I reasonably assumed that the 14 day grace period would commence from the day my account was activated (9/11/06). Despite having not received the equipment necessary to use the voip services of Quantumtone, I believe that it is not unconscionable for Quantumtone to assume that the day my account was activated should be the designated as the beginning of the commencement of the 14 day grace period. HOWEVER! THE 14 DAY GRACE PERIOD DOES NOT APPLY IN MY CASE. I would like to STRESS that since I signed-up for the 1 year service plan, the one year commitment qualifyied me for the 30 day grace period, (which began from the time of my new service activation on 9/11/06) to cancel my account and receive full refund. Given that I paid a full year’s premium in advance of $419.40, I lawfully qualify for the 30 day grace period and was not subject to the 14 day grace period. Regardless, I still cancelled my account before the 30 day and even before the 14 day grace period had expired. Taken directly from the quantumtone website. http://www.quantumtone.com/support.php#1h Is there any long term service commitment with QuantumTone? Yes! In order to take advantage of our outstanding services, lowest pricings, and great savings, a minimum of 1-year service commitment is required of all new customers. Some exclusions may apply based on geographic location. However, we offer 100% satisfaction or money back guarantee within the first 30 days of new service activation. As you said on the phone the onus is on me to show that I have faithfully complied with the stipulations provided on the Quantumtone website. And through this letter I feel I have adequately done that. Attached to this email are copies of letters I received from Quantumtone, one indicating when my account was activated 9/11/06 and the other a response from a Quantumtone representative, Tofe, who responded to my request for a cancellation of my account with Quantumtone. Please note that Tofe’s response (implying that my request for cancellation was sent before the 9/24/06) was received on 9/24/06, which is within 13 days from the day of new service activation which is undeniable well within the 30 days grace period that I was provided for having signed and paid for a 1 year service commitment. To ensure the authenticity of the message, you can open the attachments and right click and choose the properties option. There you will find the exact details of when the message was sent and received. And if need be can be confirmed by the STMP (hotmail.com server) I believe that I have provided sound empirical evidence that I indeed did cancel my account with Quantumtone not only within the 30 day but within the 14 day grace period as well. Thus, I believe that I am entitled to full refund of $419.40. On 02/05/07, after several emails, the billing department informed me (once again) that I would receive a refund within seven business days. Basically, I have sent several emails ever since the last email inquiring about the refund, but it I am still getting the same repertoire. It has been over 5 months since I cancelled my account with quantumtone.com, I don’t believe that I will “ever” receive my refund from them and after some research about quantumtone.com they are notorious for not issuing justifiable refunds. Don't get fooled by their treachery. Also, you will notice in email correspondences that you are really corresponding with one person who just switches the name at the bottom. The grammar mistakes and tones of all the letters are identical. Never use their service. If you do you will disappointed. Filing a complaint with BBB will also not help since they are not a member of BBB. Please verify my email address. You will notice that all the 0ly conjured positive reviews do not have the email address verified. More evidence of the underhanded practices of Quantumtome.
only about 1/2 of the extra's work portal's are a joke,i think there are only 3 or 4 people at the most working there, no matter what you call about the same 3 people pickup.(sales,tech.billing} i picked this company because of price,features,and local access, both my boyfriend and x husband told to go with a company with a long history.but after being with them for 3month's now i guess i stay untill they raise there price's, if you go with this company 1st remember the free trial is not free, unless you cancell within 2 weeks, if you keep them that will bill you for the free trial,2.most features don't work, or don't work right,expect only caller id,*69 3 way sometimes work,call waiting. all other feature's have bad problems's.or don't work at all example call forward doesn't give option to forward after so many rings, your home phone just don't ring.watch you call history carfully. i have been charged for a call to canada, which is suppose to be free.sound is good most of the time,but when it is bad it's not your cable or dsl.proceed with caution
HyperDog Digital was my second internet phone company. I had had my first Internet phone company for more than four and half years before I switched to HyperDog. The experience I had with HyperDog was very disappointing. I got their router/adapter one week after I signed up on their website. I was with them for about one month before I finally decided to leave. I had had problems big and small since day one. Problems included 1. Their phone line could not detect my input after the line was connected. This meant I could not reach anyone after I called a company if their phone system requires an input from my keypad. I could not reach my previous phone company to stop their service after the phone line was ported. I could not check my voice mail. I could not do anything that required an input from my phone keypad. 2. My connection was cut off after only around 47 seconds every time for a period of time when I called my friends who were with a different internet phone company. In another case, my other friends who are with my old internet phone company could not reach me. 3. Their router/adapter could only be used as an adapter. My computers had problem accessing the internet when their router/adapter was used as a router. 4. Their caller ID only shows numbers but no names. Unless I memorized the numbers, or people left messages, otherwise I could not know who called me. 5. The message light would not blink when people did leave messages. This meant I needed to call their message center every time just to know if anyone had left messages. These were only some of the persistent technical problems I had with them. Some problems they did solve but came back. Their best tech person admitted to me that for some of the problems, they did not have the technology to solve them. I spent many hours everyday for the first almost two weeks with them to solve problems. I did not have any of the problems while I was with my previous internet phone company. I was able to use their router/adapter as a router with the same modem, router and computers. Technical problems were not the only problems I had with them. The waiting time to talk to their tech support and billing department was very very long. Ten, fifteen minutes wait was the norm. There were several times I had to wait for more than thirty minutes before I could talk to someone or had to hang up. I am normally a very patient person but even I reached my limit. This company is a very small Canadian company with a very small staff. The company’s name in Canada is Digital Voice(http://www.digitalvoice.ca/). I know at least one person who works at both the tech support and billing departments because I reached the same person when calling for different departments. Because this company is in a foreign country, my credit card company charged me a 3% foreign transaction fee for the amount they charged me. Their phone service also has very limited features. I missed the ‘block anonymous calls’ and ‘Do not Disturb’ features from my previous company. With the features that they do have, the caller ID does not show names and message light does not blink. In my opinion this company is not ready for the prime time. As a phone company, they can not provide the basic free of problems service to their customers. They don’t have enough staff to properly serve their customers. Their service features are very limited compared with other internet phone companies. I would not recommend them to anyone. p.s. The tech support manager promised to refund my shipping costs earlier because all the problems I was having. But when I actually decided to leave the company and asked for the refund, he ignored all my calls and emails. After a month of repeated contact with the company (I had to contact their sales to reach their administration), they finally agreed to refund my shipping but they refunded only the shipping from the company to my home but did not refund the shipping from my home back to them.
I just wanted to make sure I got out here and gave my kudos to HyperDog Digital! They have been great and have helped make our transition to VoIP a breeze. Their customer service is top notch and our call quality has been great! Keep up the good work!
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
