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Jan 01, 2026
Phone.com vs OneSuite
Compare Phone.com vs OneSuite. Find out whether Phone.com or OneSuite is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Phone.com and OneSuite and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 56 Reviews
- 3 Reviews
Overview:
Voice. Text. Video. Fax. Conferencing. Collaboration.
Phone.com is the modern, work-from-anywhere...
OneSuite provides a unique selection of VoIP products both for you residential and business VoIP needs. Their payment and usage plans, while very different from those of their competitors, may prove to be the best and most intuitive plans for you...
Provider Info
- Website: www.phone.com/
- Headquarters Country: United States
- Founder Year: 2007
- Website:
- Headquarters Country:
- Founder Year: 1999
Plans Available*
- Base Account - N/A
- Plus Account - N/A
- Unlimited Extension - N/A
- N/A
Users Average Rating
Recent User Reviews
I'm on vacation with my family in San Fran, but my staff can't make outgoing phone calls for over two days now. Can't reach support by phone and nothing but chat bots to talk to online. It's not the first time this has happened, but it will be the last. FYI, It's not all that cheap once you get nickel and dimed for all the useage. We spend over $200 a month for this garbage service.
Unfortunate experience of a ‘programming issue’ on their end leading to being assigned a number that they didn’t have reserved. When first aware of getting an ‘number for texting only’ message when I tried calling my business number, was told by customer service nothing was wrong, it was just bc I tried calling on my cell when I had the App installed on same phone. Months later, became aware number wasn’t working. Long wait to get through to customer service. Told nothing was wrong. Issue persisted, it took multiple calls (most with long waits) and several emails over several days to finally get an explanation. Couldn’t fix the problem, though. Had to take a new number, meaning I had to reprint marketing and business material. Their glitch ended up being fairly costly for me. Not confidence inspiring as a reliable phone service. Fingers crossed it gets better. Not sure whether I would recommend.
I have been with OneSuite for over 18 yrs I have brought my modem with me for multiple overseas visits. I was able to make and receive calls with clarity and reliability. I used their smartphone app since 2015 when I got my first smartphone, until recent the implementation of 5G service when I had to get a new phone. For years I would buy a data SIM card when overseas and use the voip app through the data stream (this was before Wifi calling folks). it has worked beautifully. Thanks to Android software changes the app has not worked with any of my android 10 or 11 phones. (still works with my 2015 android). Incoming calls have always been free, out bound calls depends on the country your calling but has always been very low priced. This is still a small company, I think I have always spoken with the same customer service agent over the years. He has been great to work with, but they are overwhelmed much of the time because of the small staff. They are in process to upgrade their app but they did offer an alternative app to use in the meantime. If you are looking for an inexpensive way to have a voip line this is the one for you. Be sure to at least receive a few calls (I use an old fashioned message machine) within the use limit or they will shut off the account. I was able to get mine re-instated the couple of times I neglected the line.
We used OneSuite for years with no problems. Then we did not use it for a while because the person we used to call in another country died. We now have a new contact there, however OneSuite will not work and we cannot log in, getting the message that the account has expired. The documentation does not disclose that they will keep your money if you don't use the service for 6 months.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
