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Jan 01, 2026
Phone.com vs Grasshopper
Compare Phone.com vs Grasshopper. Find out whether Phone.com or Grasshopper is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Phone.com and Grasshopper and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 56 Reviews
- 3 Reviews
Overview:
Voice. Text. Video. Fax. Conferencing. Collaboration.
Phone.com is the modern, work-from-anywhere...
Grasshopper offers a virtual PBX phone system for entrepreneurs looking for an alternative to a traditional phone line. Grasshopper offers the advanced features and capabilities of an expensive business phone line for an entrepreneurs’ budget. It...
Provider Info
- Website: www.phone.com/
- Headquarters Country: United States
- Founder Year: 2007
- Website: https://grasshopper.com/
- Headquarters Country:
- Founder Year: 2003
Plans Available*
- Base Account - N/A
- Plus Account - N/A
- Unlimited Extension - N/A
- Solo - $26.00
Users Average Rating
Recent User Reviews
I'm on vacation with my family in San Fran, but my staff can't make outgoing phone calls for over two days now. Can't reach support by phone and nothing but chat bots to talk to online. It's not the first time this has happened, but it will be the last. FYI, It's not all that cheap once you get nickel and dimed for all the useage. We spend over $200 a month for this garbage service.
Unfortunate experience of a ‘programming issue’ on their end leading to being assigned a number that they didn’t have reserved. When first aware of getting an ‘number for texting only’ message when I tried calling my business number, was told by customer service nothing was wrong, it was just bc I tried calling on my cell when I had the App installed on same phone. Months later, became aware number wasn’t working. Long wait to get through to customer service. Told nothing was wrong. Issue persisted, it took multiple calls (most with long waits) and several emails over several days to finally get an explanation. Couldn’t fix the problem, though. Had to take a new number, meaning I had to reprint marketing and business material. Their glitch ended up being fairly costly for me. Not confidence inspiring as a reliable phone service. Fingers crossed it gets better. Not sure whether I would recommend.
Do not use this company - the company does not disclose all fees, auto renews with no email or reminder, will not refund money for yearly subscription after 30 days. Deceptive and does not show renewal date in your account anywhere. When I asked for the renewal communication they claim they sent, it has not been provided it. When I asked why the renewal terms and date are not posted in my account dashboard, subject was changed. When I asked for a refund, they said they can not refund the $437 they charged me for the year (not the $320 advertised on the solo package with no mention of fees, taxes, and other charges totaling an additional $117). So far they have not made this right. I will be reporting to my state attorney general, BBB, and everywhere I can.
Grasshopper has been a godsend for our small business. We are just 4 people, and it's an amazing phone system for our needs. Price point can't be beat, and the features and reliability is great.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
