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Jan 01, 2026
iTEL Connect vs ShoreTel
Compare iTEL Connect vs ShoreTel. Find out whether iTEL Connect or ShoreTel is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of iTEL Connect and ShoreTel and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 10 Reviews
Overview:
iTel Connect is a business VoIP and telecommunications service provider that designs and develops phone solutions for businesses of all sizes. iTel Connect is part of 8x8, a leader in the VoIP telecommunications industry. iTel Connect is a one-...
ShoreTel began selling IP telephony products in 1996. ShoreTel offers a comprehensive, premise-based unified communications solution - based around their award-winning IP phone system. Shoretel guarantees it will have the lowest price - over a...
Provider Info
- Website: http://www.itelconnect.co.za/
- Headquarters Country:
- Founder Year: 2005
- Website:
- Headquarters Country:
- Founder Year: 1996
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
I am happy i only signed a 1 year agreement with them. The core features work just fine, except for forwarding calls...and tech support can't help us with this...won't work. Customer service takes a long time to respond. I am counting the days to switch and came to this site to look for other options...
I am a customer and now a partner with iTEL Connect. After having used, sold and represented several hosted and premise based VOIP systems, I have seen a lot of pitfalls and lack luster services that exist out there. iTEL has a product set that is perfect for the small business. They host my voice, e-mail, and fax, which synchs with my Outlook and my Treo. It has been extremely dependable. Both my company and my customers are extremely satisfied with this product set. So far all of my customers have never had an issue, and several have chosen the product set with the service level agreement. I would highly recommend this product to anyone looking for a dependable solution that will benefit their company.
Overall, good service. On rare occasions, I've had to go to someone with more authority when issues are not resolved in a timely manner, or when there is confusion regarding a request, but for the most part, requests and issues are addressed quickly and efficiently. When I have had complaints in the past, management has been more than willing to listen, in the interest of improving the client experience.
Although there's no such thing as a perfect company to do business with, ShoreTel strives to be responsive to customer complaints or suggestions, in the interest of improving service.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
