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Jan 01, 2026
iTEL Connect vs Dialpad
Compare iTEL Connect vs Dialpad. Find out whether iTEL Connect or Dialpad is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of iTEL Connect and Dialpad and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 2 Reviews
Overview:
iTel Connect is a business VoIP and telecommunications service provider that designs and develops phone solutions for businesses of all sizes. iTel Connect is part of 8x8, a leader in the VoIP telecommunications industry. iTel Connect is a one-...
Dialpad offers business VoIP services and features HD voice, group video chat, conferencing, and more with their comprehensive unified communications platform. Dialpad was designed and put together with the objective of providing unified voice...
Provider Info
- Website: http://www.itelconnect.co.za/
- Headquarters Country:
- Founder Year: 2005
- Website: Dialpad
- Headquarters Country: United States
- Founder Year: 2011
Plans Available*
- N/A
- Enterprise - $35.00
- Pro - $30.00
- Standard - $20.00
Users Average Rating
Recent User Reviews
I am happy i only signed a 1 year agreement with them. The core features work just fine, except for forwarding calls...and tech support can't help us with this...won't work. Customer service takes a long time to respond. I am counting the days to switch and came to this site to look for other options...
I am a customer and now a partner with iTEL Connect. After having used, sold and represented several hosted and premise based VOIP systems, I have seen a lot of pitfalls and lack luster services that exist out there. iTEL has a product set that is perfect for the small business. They host my voice, e-mail, and fax, which synchs with my Outlook and my Treo. It has been extremely dependable. Both my company and my customers are extremely satisfied with this product set. So far all of my customers have never had an issue, and several have chosen the product set with the service level agreement. I would highly recommend this product to anyone looking for a dependable solution that will benefit their company.
We've been using Dialpad since it was Switch.co, and it has been reliable, and with good quality audio. We have experienced no problems, and the price was great for the features it included. We also use the included Uberconference, and it also works well.
No customer service on weekends or after hours. No way to call them for support only email or chat, and even then, nobody reads or responds on the weekend. The price is good if the service worked, but I don't receive my calls. I opened a ticket about it but they stopped working on it. My business is dead in the water without calls. I tried to port my number away from them but nobody is answering the phone to even figure out the details. My bill has no details that the winning provider would need to get my number. I am really stuck.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
