Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...
Lingo vs Infinity Datatel
Compare Lingo vs Infinity Datatel. Find out whether Lingo or Infinity Datatel is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Lingo and Infinity Datatel and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 54 Reviews
Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing...
Infinity Datatel provides VoIP services valleywide to SMBs that have 10 or more users. Learn how they can save you up to 70% on your monthly phone bill, while providing you with a cutting edge phone system and amazing service!
- Lingo Unlimited - $14.95
- Hosted VoIP - N/A
Users Average Rating
Recent User Reviews
I was a Happy LINGO customer for 10+ Years. I was Happy because I only had to call customer service 1 time in that span and they sent me new equipment and everything was back on line quickly! I have spoken with no less than 10 people at IMPACT-LINGO in the last 2 months and I honestly feel bad for the employees who work there. Instead of getting to the bottom of my problems ... I got canned responses and no solutions. I have had no less than 2 different Trouble Id's and they have sent me 2 different pieces of equipment. The second time they even lied about shipping the equipment. I have spoken with Sarah, Sierra, Sarah, Sierra, Brooklyn, Jeane, Asha, Kari, Autumn, Cody, and Vanessa R (Supervisor) If you see this post ... I recommend you start looking for another job because the LEFT HAND isn't talking to the RIGHT HAND!! This is BY FAR the WORST customer service incident I have ever had!! Two months of back and forth and finally today I am told that the current equipment purchased by Impact isn't compatible with the Time Warner Cable equipment I am using. ????? I honestly quit. IMPACT ... YOU KILLED my customer LOYALTY to LINGO!!! Good Riddens! Dennis 928-941-1911
Someone else commented that they just don't care. This is true. It's a shame that it's true for even one more person, let alone all those who won't bother to write about it. Not everybody will call them about it either because it takes too long and is too much trouble, as noted. I have decided, yesterday, to switch and leave this unconscionably poor service behind, after maybe 12 years. I'm concerned about my blood pressure after being on the phone with them every single day this week -- about two technical problems as yet unsolved and no communication about. I don't understand how they will keep customers after they royally botched this transition with Impact Telecom, and it's now August 2019, months after things should be going so well that it's unnoticeable. Worst conversion/integration of companies and technologies that I have personally experienced in 40 years. They have failed in the areas of communication, reliability, empathy, response time, being solution-oriented, allowing escalation of complaints, response from escalation, customer experience, true customer care, and competence. I would go on to describe my actual issues but it is not worth my time anymore. Just know that if you need to talk with them about anything you will be sorely disappointed in the technical service and customer service experience with the employees who are imprisoned by "our procedure." This is a warning and for the trouble and loss they've caused me I hope many will read this and not only avoid them but cancel service with them. They don't deserve to be paid for the poor business practices they represent. Call for yourself and see what I mean. The only reason I went about "1" in my rating on price is that they have compared favorably with what they claim to do for you. I truly wanted to make my "1" ratings zeroes but the only option there would have been to leave them all blank.