Customers want and expect exceptional services from every brand interaction. This is why today’s contact centers are helping businesses across the world deliver excellent customer experiences to...
Improcom vs Broadcore
Compare Improcom vs Broadcore. Find out whether Improcom or Broadcore is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and Broadcore and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 22 Reviews
- 0 Reviews
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
Broadcore has over 20 years of experience in the business VoIP telecom industry. Because of Broadcore's expertise, the company really knows the ins and outs of the business and thus can help you install the best phone system for your company....
- Headquater Country:
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2003
Users Average Rating
Recent User Reviews
The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.
We operate a multi-tenant executive suite property in the Beverly Hills/Los Angeles area and have had Broadcore since January 2008. VOIP is a new concept for us, but so far everything is great and works well. Our tenants have been able to use the equipment and services with relative ease and minimum of break-in time. One of the best features of the Company is their support people - you don't feel like you are dealing with a large faceless company - but a friendly service oriented concern. They are relatively easy to access and respond in a very thorough caring way to the needs of their customers.
I am currently using their service and would like to say that I am happy so far and it seems a small business's service level and values offered are more attractive from those other big companies I have seen! They are definitly a provider to concider for businesses in 20-50 users!