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HyperDog Digital vs iTalkBB
Compare HyperDog Digital vs iTalkBB. Find out whether HyperDog Digital or iTalkBB is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of HyperDog Digital and iTalkBB and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 20 Reviews
- 12 Reviews
Hyperdog Digital offers residential and business VoIP plans to best accommodate your communication needs. For low monthly fees and unbeatable deals, Hyperdog Digital provides customers with a wide variety of plans.
Hyperdog has two basic...
iTalkBB is a popular home phone service provider for VoIP phone calls between the United States and Canada and China, Hong Kong, and Taiwan.
- Headquater Country:
- Founder Year: 1990
- Website: www.italkbb.com/
- Headquater Country: Ontario
- Founder Year: 2004
Users Average Rating
Recent User Reviews
HyperDog Digital was my second internet phone company. I had had my first Internet phone company for more than four and half years before I switched to HyperDog. The experience I had with HyperDog was very disappointing. I got their router/adapter one week after I signed up on their website. I was with them for about one month before I finally decided to leave. I had had problems big and small since day one. Problems included 1. Their phone line could not detect my input after the line was connected. This meant I could not reach anyone after I called a company if their phone system requires an input from my keypad. I could not reach my previous phone company to stop their service after the phone line was ported. I could not check my voice mail. I could not do anything that required an input from my phone keypad. 2. My connection was cut off after only around 47 seconds every time for a period of time when I called my friends who were with a different internet phone company. In another case, my other friends who are with my old internet phone company could not reach me. 3. Their router/adapter could only be used as an adapter. My computers had problem accessing the internet when their router/adapter was used as a router. 4. Their caller ID only shows numbers but no names. Unless I memorized the numbers, or people left messages, otherwise I could not know who called me. 5. The message light would not blink when people did leave messages. This meant I needed to call their message center every time just to know if anyone had left messages. These were only some of the persistent technical problems I had with them. Some problems they did solve but came back. Their best tech person admitted to me that for some of the problems, they did not have the technology to solve them. I spent many hours everyday for the first almost two weeks with them to solve problems. I did not have any of the problems while I was with my previous internet phone company. I was able to use their router/adapter as a router with the same modem, router and computers. Technical problems were not the only problems I had with them. The waiting time to talk to their tech support and billing department was very very long. Ten, fifteen minutes wait was the norm. There were several times I had to wait for more than thirty minutes before I could talk to someone or had to hang up. I am normally a very patient person but even I reached my limit. This company is a very small Canadian company with a very small staff. The company’s name in Canada is Digital Voice(http://www.digitalvoice.ca/). I know at least one person who works at both the tech support and billing departments because I reached the same person when calling for different departments. Because this company is in a foreign country, my credit card company charged me a 3% foreign transaction fee for the amount they charged me. Their phone service also has very limited features. I missed the ‘block anonymous calls’ and ‘Do not Disturb’ features from my previous company. With the features that they do have, the caller ID does not show names and message light does not blink. In my opinion this company is not ready for the prime time. As a phone company, they can not provide the basic free of problems service to their customers. They don’t have enough staff to properly serve their customers. Their service features are very limited compared with other internet phone companies. I would not recommend them to anyone. p.s. The tech support manager promised to refund my shipping costs earlier because all the problems I was having. But when I actually decided to leave the company and asked for the refund, he ignored all my calls and emails. After a month of repeated contact with the company (I had to contact their sales to reach their administration), they finally agreed to refund my shipping but they refunded only the shipping from the company to my home but did not refund the shipping from my home back to them.
I just wanted to make sure I got out here and gave my kudos to HyperDog Digital! They have been great and have helped make our transition to VoIP a breeze. Their customer service is top notch and our call quality has been great! Keep up the good work!
iTalkBB should feel honored to received one star! Because they deserve zero star!! I have been in the US for more than 17 years. I have to say iTalkBB has been the worst companies I have ever dealt with. They gave you the warmest welcome when you sign up. But you will expect the most greedy goodbye experiences when you cancel. I transferred my number to Verizon in 4/18 2017, and thought italkbb service will be automatic be canceled. However, just want to confirm, I called iTalkBB in 4/20 to confirm. They tried every methods letting me to stay with their services. After they realized I will definitely go, they changed. I insist that don't charge me any more. They agreed. Two months later, I found they charged my credit card for $29.97 for the service of 4/20 - 5/19. I called them, they said you called at the first day of the billing cycle, we have to charge the whole month!. I said my number was already transferred to Verizon in 4/18, how did you provide the service for me for 4/20-5/19? they refuse to refund!! To all who want to sign up iTalkbb: Please, not only their service are really bad!! but also you have much much better options: Use Skype to do international phone call!! For international calling to landline or cell phone in China from your cell phone in the US, 400 minutes/$2.99, 1000 minutes/$4.99. Very convenient, and crystal clear!! For all iTalkBB users, dump this company, and run away as soon as you can to same 90% of your international call of Talkbb, and get much better signals and much better services in Skype!!
If less than Zero rating were possible, I would give such a rating! This is the worst company I have ever worked with. I used their iTalkBB TV box so that my mother could watch Chinese programs. First, I had to pay $49.99/year for Renting the box, in addition to $10/mo for the phone service. I told them that I don't need the phone service, only the TV box for Chinese programs, then I was told that I would pay $15/mo if I don't use their phone service! Blood suckers! I had to keep the phone service even though the phone service has never been used. Fast forward, at the first day of the second year, I was charged another $49.99 for renting the TV box for the whole year. Within one month, I needed to cancel the TV service, since my mother had left for travel. I was told, not only do I need to pay another month of phone service which has never been used, but I won't get any refund of the $49.99 charge for the whole year, even though, I had only used it for less than a month. Additionally, I need to return the box to them within 15 days, or I'll be charged $75! This company is all about finding ways to charge you more fees, rather than providing good customer service, and a good customer experience. I will never, ever, do business with this company again, nor will I ever recommend this company to anyone I know. Avoid this company like the plague.