In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Easy Office Phone vs IDT Global
Compare Easy Office Phone vs IDT Global. Find out whether Easy Office Phone or IDT Global is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Easy Office Phone and IDT Global and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 16 Reviews
- 1 Reviews
Overview:
Easy Office Phone is a full-service hosted PBX telephone solution. All of Easy Office Phone's business VoIP plans come with high-end features typically only found with expensive office telephone systems.
Easy Office Phone offers several...
A wholesale telecommunications company, IDT Global focuses on using communication to enhance the lives of people and businesses. The company has two main sectors: financial and telecommunications. Nested under their telecommunications branch are...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2003
- Website: www.idtexpress.com
- Headquarters Country: United States
- Founder Year: 1990
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
A company's credibility and competence is built on the support and customer service that is received after. In order to set yourself apart from the many competitors that offer similar services, you have to excel in these areas. Dealing with their staff, in particular Adam, have been quite pleasing. He has been extremely helpful in consulting and planning out our requirements to achieve the expected. His willingness to assist in granular fashion warrants this review. Adam is a great representative of the company. Aside from this, the EOP system is surprisingly very flexible and we are pleased we moved to their service.
We ordered the service and the phones came quickly to our office. They were already setup and plug and play so we just plugged them into our router. The web interface is easy to use and I found it simple to configure out main menu and such. The call quality is very good and I am pleased with the service thus far.
We started working with IDT in 2016. They tout serving over 32 billion minutes annually and 4 route divisions to choose from. The route divisions are irrelevant however, here I will explain why: The level of service/quality you *actually* receive depends on how greedy your Account Manager is, and the genie behind the curtain that changes up the routes to accommodate their desired margins. The end result of course is route instability and frequent calls to your support desk from angry customers reporting issues ranging from False Answer Service to calls not completing to legitimate destinations and wondering why they are paying for Platinum service only to receive problems typically associated with Silver-grade routes. With IDT we'd literally pass weeks at a time without issues, and suddenly a range of issues with many different destinations arise at the same time. We submit the ticket and the issue would eventually be resolved, but only after waiting > 24 hours for a response. In the IDT Express portal you are able to select which routing division, but in the end IDT simply does not honor your selection, and will route your traffic over the routes they choose behind the scene. It's really a pointless set up they offer. Go with Tata, NTT or BT if your customers' satisfaction is paramount.