Customers want and expect exceptional services from every brand interaction. This is why today’s contact centers are helping businesses across the world deliver excellent customer experiences to...
CallCentric vs CloudPhone
Compare CallCentric vs CloudPhone. Find out whether CallCentric or CloudPhone is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of CallCentric and CloudPhone and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 21 Reviews
- 10 Reviews
CallCentric is an internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-...
CloudPhone is the best solution to your VoIP system needs. Created by Voxox in 2006, CloudPhone has been recognized for its simple approach to the user experience. With three customizable plans and no contracts, you have the flexibility to...
- Basic - $12.00
- Plus - $24.00
- Pro - $24.00
Users Average Rating
Recent User Reviews
After having constant trouble with my MagicJack phone and getting limited customer support to make it better I started a search to find a replacement. My primary concern was the cost, I wanted something super cheap because we don't use the home phone very much. I also wanted something that would allow me to block unwanted spam and telemarketing calls that MagicJack allowed (I sometimes suspect MJ sold my number because of the large number of unwanted calls I received). I purchased a used OBI-100 on Ebay to use as the adapter. It was super easy to configure and CallCentric was great about porting my number to them at no cost. Along the way I had several questions about the porting process and after that how to correctly configure my account to block the unwanted calls and allow my phone contacts to get directly through. Each time I contacted customer support (email only through their website) they were prompt, thorough and courteous with their reply. The amount of features offered and the ability to configure your account to accommodate your calling schedule is unbelievable. I was so impressed that I even wrote to customer service praising them with their efforts. I've often written reviews in the past of products or services that I was unhappy with but never one from a company that I would like to see succeed like CallCentric. If you're thinking about trying an internet phone company this is your best and least expensive alternative.
For low or moderate call usage CallCentric is an unparalleled highly cost-effective provider. Their customer service is by message exchanges within the account interface and I found the text-based approach provided access to consistently high expertise and relatively fast responses. The online instructions and documentation are thorough and professional. For DIY configuration of VoIP their account interface provided everything I needed to know. I like the fact that the user can provide their own compatible interface hardware to suit their needs. The process of line porting was well organized and progressed smoothly. Features are wonderful, especially for the low price. I do wish there was a more effective way to exclude the high volume of spam calls that are now typical, however the CallCentric "call treatment" filters and telemarketer block feature do divert a substantial proportion of unwanted call attempts. The sound quality has been very good. Reliability has been good, but I have experienced one dropped call in 2 months while no ISP service disruption at my location was indicated, so could not provide the top 5* rating for reliability.
I've tried a number of similar services, but they don't compare to Cloudphone. The price is great, no hidden fees, works flawlessly on both my iOS and Android phones, customer service is awesome, and the features are better than any of the others. Thanks guys, keep up the good work!
CloudPhone does everything I need a phone system to do at a third of the cost. I used to have an PBX phone system for my catering business. It was expensive and difficult to configure and for some reason I was missing calls. My friend told me about CloudPhone so I gave it a shot. I’ve had it for 4 months and it has saved me a ton of money and is more convenient than my other system because I can configure it on my own with an easy interface. Their support is great if you ever get hung up on something too. Five stars!