In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
CallCentric vs Rangatel
Compare CallCentric vs Rangatel. Find out whether CallCentric or Rangatel is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of CallCentric and Rangatel and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 26 Reviews
- 3 Reviews
Overview:
CallCentric is an internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-...
Rangatel is a business and residential VoIP service provider headquartered in Chicago, Illinois. Rangatel's...
Provider Info
- Website: www.callcentric.com/
- Headquarters Country:
- Founder Year: 2003
- Website: rangatel.com
- Headquarters Country: United States
- Founder Year: 2003
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
I rarely give 5 stars to anyone, but CallCentric earned them. We were using PhonePower (1 or 2 stars, arrgh!) and learned that our home phone had been ringing busy for over a week and important calls had not gotten through. After much hassle with PP, I found CallCentric and got a new number. Getting setup was easy and the online customer support was prompt, professional, extremely competent, and patient working with me on customizing my account. My original home number (for 20+ years) was ported from PhonePower to CallCentric with assistance from CC support. Here are the benefits to having "unbundled" services from Callcentric: #1: My configuration now is: calls to the orig number are forwarded to the new CC number. That is Inbound only, $1.95/month, not calling out on it. New number is both In and Out, a "normal" phone number. We also have a number used by an alarm system, Outbound only, saving more than $29/month with most Voip servcies. #2: CallCentric allows me to customize features that most Voip providers do not. We have a new CallerID of our choosing; SMS texts can go straight through, as expected, forwarded to a mobile, or emailed -- our choice. When calls come in, they are filtered to deal with spam and then there are special "Call Treatments". Calls from MY doctor's office rings on the home landline AND simultaneously on MY personal mobile. Calls from my wife's family can go straight to her mobile and even not ring on the home phones. There is an option for "hunting": if a phone doesn't answer, the call goes to a second number (mobile) or a third, ... And the caller does not know about the treatments. A call to our original number is answered (or sent to voicemail, etc.) and they do not know what phone we answer. Might be away from the house on a mobile, the caller does not know that. Get a DID number for a family member and customize call treatments for them. Bottom-line: CallCentric has the highest quality network I have ever experienced, superb technical support, excellent custom features, and unbundled services so I pay only for what I need. I am paying less than 1/5th of what I would (did, sigh) pay for the same three numbers at PhonePower, Verizon, and many others. Reviews from 10 years ago may read differently, but CallCentric is world-class these days.
Callcentric offers the worst customer service imaginable. Listen to all the reviews. They offer only ticket based support for any issue you have. So if you're having technical/billing issues even emergency ones which are breaking your service, you will have to open a ticket and wait. Furthermore, based on my experience, much like other people's below, the technical support person will disclaim any responsibility even if it's clear he could help. Do you really want to trust your phone service to a company that offers only support tickets for help? Think about it ...
Pathetic service. Horrible customer service. To top it all, today I received a call mentioning that they are not going to provide service to residential customers any more. Thwy would like me to move to another provider by 14th but are not going to reduce my monthly bill if I move out earlier. Least customer friendly company.. Caution to all those commercial customers.. stay away from this company. I wish I could give a rating of "-1".
Pathetic Customer Service, they never respond to email or returns your voice messages. Calls disconnect or doesn't connect at all...after thousands of attempt if call is connected then they will apologize and will show sincerity and will promise to help yout but nothing happens afterwards... you call them again no response... Trust me you will go mad.. thye have no values on commitment. Cusotmer are jokes for them and they belive do what you can do, i dont give a damn to you.. They call quality is going down.. call often gets dropped and many times there is no service... when you call internatioanlly then call quality is often no good... Now i am trying to call them to cancel but no response..already send so many emails but no response and they are billing me full price regualrly.. I need to take them to consumer court and probably higher a lawyer to team them a lesson.... i dont know who gave them the license to run the service in this country... there service shall be revoked... cheaters and highly unscrupulous people...
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
