Google Voice comes with a variety of interesting features that can benefit businesses that are looking for a convenient and affordable VoIP service to replace their plain old telephone systems. This...
CallCentric vs FluentStream Technologies
Compare CallCentric vs FluentStream Technologies. Find out whether CallCentric or FluentStream Technologies is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of CallCentric and FluentStream Technologies and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 22 Reviews
- 26 Reviews
CallCentric is an internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-...
FluentStream Technologies offers a fully hosted business VoIP phone solution designed to help businesses work smarter and simpler. Their phone solutions come with over 90 features plus business app integrations to help organizations connect...
Users Average Rating
Recent User Reviews
I have had call centric for about 5 years now, they have had a few rough patches as well as some individuals taking advantage of their programs. The free phone number program is gone. Now there is a $1 per month DID charge but this is specifically restricted for limited residential use. If your use is for a home office or business purpose you have to go to a office unlimited plan for $8.95 per month and then add an outbound calling plan, i use the 120 min for $1.95 charge which includes the taxes related to 911 service. Overall I now pay $10.90 per month which is still less expensive than the other SIP plan providers. I like most of the features, but a little dejected that if you have voicemail activated then every call will end up routing to voicemail. For one of the numbers I had calls could not go to a voicemail. The only way to do that was to cancel the line and order a new account. Now that free phone number has stopped I have cancelled all the lines on that account and just have a internet phone number only with the voice mail. Once I get a routing program set to filter out calls not intended for the non vm company to the other account's internet number. For a small business you don't need anything really, but a few IP phones and order business unlimited DID if you need more than one channel, but still under the same number this can be ordered through the plan. You start with 3 trunk channels, so you may need to request more if you have 3 extensions and occasionally have folks holding for someone. channels include every inbound and outbound call or transfer call needed at any given time. So consider 6 to 9 a good starting point. The system also allows you to configure an auto attendant with call queueing for a team. When you want to move up you would need to configure a IP PBX (often setup on a home server) this is not for the light of heart and normally requires a pro to get everything set properly. But, a pro and IP PBX can leverage things like trunks in use BLF led's and reporting of calls received and average calls hold time in queue. It requires a skilled IP PBX programer to properly implement these but when they are done right they are wonderful.
After having constant trouble with my MagicJack phone and getting limited customer support to make it better I started a search to find a replacement. My primary concern was the cost, I wanted something super cheap because we don't use the home phone very much. I also wanted something that would allow me to block unwanted spam and telemarketing calls that MagicJack allowed (I sometimes suspect MJ sold my number because of the large number of unwanted calls I received). I purchased a used OBI-100 on Ebay to use as the adapter. It was super easy to configure and CallCentric was great about porting my number to them at no cost. Along the way I had several questions about the porting process and after that how to correctly configure my account to block the unwanted calls and allow my phone contacts to get directly through. Each time I contacted customer support (email only through their website) they were prompt, thorough and courteous with their reply. The amount of features offered and the ability to configure your account to accommodate your calling schedule is unbelievable. I was so impressed that I even wrote to customer service praising them with their efforts. I've often written reviews in the past of products or services that I was unhappy with but never one from a company that I would like to see succeed like CallCentric. If you're thinking about trying an internet phone company this is your best and least expensive alternative.
Our needs weren't particularly easy. Two small companies at one location operating separately and answering the phones with 2 business names (with shared personnel), using an old phone system in a small office, in an industry that doesn't always welcome technology changes! Going to VOIP from Analog was the challenge of trying to make something newer - look more like the older system in order to minimize the technology pushback. We purchased Cisco SPA508G phones (not password protected), all with Attendant Sidecars (maybe not ideal since programming options can be more advanced), but they work well for us, were affordable, and we mostly use the basics anyway. We also have a warehouse speaker paging system. I'm not a phone guy - but decent with technology. We got by with only me doing the change out and with a little help from our contract IT guy to prioritize call quality and make sure our firewall ports were set correctly. FluentStream and more specifically Kaitlin, not only did an outstanding job of working with us to get where we needed to be - but they also cut our monthly bill by about 2/3. Are there cons... sure - very minor ones. I'm pretty sure they aren't (yet), a technology giant with unlimited funds - but - every need we had and that mattered - they met with a GREAT attitude and with AMERICAN customer service that was easy to understand. Actually, my view is that their setup options for he $ spent are VERY advanced. We tried two others before deciding - one of the LARGEST Voip companies out there, and one very small 2-3 person company. NO COMPARISON - even from the large company. They had no flexibility and hard-to-communicate with overseas people for support. Those we work with at FluentStream take time to listen and solve issues that are important to us. What is that worth? Every penny that we saved - and every $200. - $300. monthly that I feel we overpaid CenturyLink and 2 other companies over the last 6 years - for below average, often grouchy time-taking customer service. If you are like us, you will save thousands per year and for small businesses, and more importantly for large businesses, that can be significant. I really can't believe how much we are saving and how adaptable their system has been for us. We would definitely do this again and again and again!
I have been a FluentStream customer for a little over a year now and am completely 100% satisfied. The features we now have make our small business seem much larger to our customers and enables us to provide a much better service as well. The customer support has been outstanding and the questions I have had have been answered and explained and support has been available non-stop. Extremely cost efficient! I highly recommend!!