In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
Broadcore vs CallCentric
Compare Broadcore vs CallCentric. Find out whether Broadcore or CallCentric is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Broadcore and CallCentric and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 26 Reviews
Overview:
Broadcore has over 20 years of experience in the business VoIP telecom industry. Because of Broadcore's expertise, the company really knows the ins and outs of the business and thus can help you install the best phone system for your company....
CallCentric is an internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2003
- Website: www.callcentric.com/
- Headquarters Country:
- Founder Year: 2003
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
We operate a multi-tenant executive suite property in the Beverly Hills/Los Angeles area and have had Broadcore since January 2008. VOIP is a new concept for us, but so far everything is great and works well. Our tenants have been able to use the equipment and services with relative ease and minimum of break-in time. One of the best features of the Company is their support people - you don't feel like you are dealing with a large faceless company - but a friendly service oriented concern. They are relatively easy to access and respond in a very thorough caring way to the needs of their customers.
I am currently using their service and would like to say that I am happy so far and it seems a small business's service level and values offered are more attractive from those other big companies I have seen! They are definitly a provider to concider for businesses in 20-50 users!
I rarely give 5 stars to anyone, but CallCentric earned them. We were using PhonePower (1 or 2 stars, arrgh!) and learned that our home phone had been ringing busy for over a week and important calls had not gotten through. After much hassle with PP, I found CallCentric and got a new number. Getting setup was easy and the online customer support was prompt, professional, extremely competent, and patient working with me on customizing my account. My original home number (for 20+ years) was ported from PhonePower to CallCentric with assistance from CC support. Here are the benefits to having "unbundled" services from Callcentric: #1: My configuration now is: calls to the orig number are forwarded to the new CC number. That is Inbound only, $1.95/month, not calling out on it. New number is both In and Out, a "normal" phone number. We also have a number used by an alarm system, Outbound only, saving more than $29/month with most Voip servcies. #2: CallCentric allows me to customize features that most Voip providers do not. We have a new CallerID of our choosing; SMS texts can go straight through, as expected, forwarded to a mobile, or emailed -- our choice. When calls come in, they are filtered to deal with spam and then there are special "Call Treatments". Calls from MY doctor's office rings on the home landline AND simultaneously on MY personal mobile. Calls from my wife's family can go straight to her mobile and even not ring on the home phones. There is an option for "hunting": if a phone doesn't answer, the call goes to a second number (mobile) or a third, ... And the caller does not know about the treatments. A call to our original number is answered (or sent to voicemail, etc.) and they do not know what phone we answer. Might be away from the house on a mobile, the caller does not know that. Get a DID number for a family member and customize call treatments for them. Bottom-line: CallCentric has the highest quality network I have ever experienced, superb technical support, excellent custom features, and unbundled services so I pay only for what I need. I am paying less than 1/5th of what I would (did, sigh) pay for the same three numbers at PhonePower, Verizon, and many others. Reviews from 10 years ago may read differently, but CallCentric is world-class these days.
Callcentric offers the worst customer service imaginable. Listen to all the reviews. They offer only ticket based support for any issue you have. So if you're having technical/billing issues even emergency ones which are breaking your service, you will have to open a ticket and wait. Furthermore, based on my experience, much like other people's below, the technical support person will disclaim any responsibility even if it's clear he could help. Do you really want to trust your phone service to a company that offers only support tickets for help? Think about it ...
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
