Speech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability...
AVAD Technologies vs Dialpad
Compare AVAD Technologies vs Dialpad. Find out whether AVAD Technologies or Dialpad is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of AVAD Technologies and Dialpad and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 5 Reviews
- 2 Reviews
AVAD Technologies focuses on providing reliable and efficient VoIP systems in order to meet the goals of their corporate customers. Each customer requires an individualized business telecom plan and AVAD tries to cater to each customer’s distinct...
Dialpad was formerly known as Switch.co. The service was designed and put together with the objective of providing unified voice and text communications to business enterprise users using a broad variety of devices. It has made...
- Headquater Country:
- Founder Year: 2003
- Website: Dialpad
- Headquater Country: United States
- Founder Year: 2015
Users Average Rating
Recent User Reviews
I tried a couple of competitors before settling on Avad Tech. I really appreciate the reliability of the service and the support. My business is fast paced and telephone dependent, I seldom need support and when I do they are right on the spot. Avad techs actually know what they are doing and not just surfing the web for answers!! BTW I strongly recommend you go with the suggested Edgewater router. It really solved my voice qulaity issues by protecting the VoIP traffic!
Overall, I am vry happy with AVAD's service.They are very willing to spend the time with me on support issues, which I think is very important for small businesses.
We've been using Dialpad since it was Switch.co, and it has been reliable, and with good quality audio. We have experienced no problems, and the price was great for the features it included. We also use the included Uberconference, and it also works well.
No customer service on weekends or after hours. No way to call them for support only email or chat, and even then, nobody reads or responds on the weekend. The price is good if the service worked, but I don't receive my calls. I opened a ticket about it but they stopped working on it. My business is dead in the water without calls. I tried to port my number away from them but nobody is answering the phone to even figure out the details. My bill has no details that the winning provider would need to get my number. I am really stuck.