Axvoice vs Aircall

I used this company for a year because of remote work demands during the pandemic. I just recently canceled because my whole work situation has changed. Their prices are very reasonable, and their service comes with a lot of nice features included in the price. The only thing I found weird was they that do not have live support. Everything is done through e-mail and in this day and age I find this a bit creepy. They usually respond within 36 hours or less on a weekday when you send them an e-mail, and they are very friendly when they respond, however, they have no real address, no real phone number, so here you are giving them your credit card number, and you don't really know who or what this company is. If you need fast VOIP service at an excellent price, and you don't mind not having a real person to talk to when you need tech or billing support, then I say go for it. However, if you are not very technical and you need someone to walk you through the set-up, or you need to resolve a billing issue on a live call then, I suggest you use a different VOIP service or use your Internet provider's VOIP if they offer one. I give them 4 stars. They lose 1 star because there is no live support. Maybe that's how they keep their prices so low, I have no idea. All in all, my experience with them was OK. Would I use them again? Most likely, and if necessary because it was a smooth run with this company. No live support is the only drawback.