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Access Point vs Vitelity
Compare Access Point vs Vitelity. Find out whether Access Point or Vitelity is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Access Point and Vitelity and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 2 Reviews
AccessPoint has one of the most complete telecommunication service providers in the industry. The company primarily targets enterprise, multi-location, and commercial customers. AccessPoint is wholly committed to offering their customers the...
Vitelity is committed to providing rock-solid service and high quality customer care for each and every one of their customers. The wholesale VoIP products and services Vitelity offers are the most up-to-date available in the industry. Vitelity...
- Headquater Country:
- Founder Year: 2005
- Headquater Country:
- Founder Year: 2004
Users Average Rating
Recent User Reviews
Before Vitelity was purchased by either Onvoy or Intelliquent, who knows at this point, they were great; very responsive and helpful. However, now it seems whomever purchased them just left them to die on an island. LNP goes to voicemail all the time, support tickets are answered *maybe* within 48 hours. They claim to be understaffed, but then again, they've been saying that for about 6 months now. It would appear this is a sinking ship. We've since moved our services, but as long as you never need anything support-wise, Vitelity is a decent company. I feel bad for the account managers, as they have to take the brunt of the frustrations with limited ability to do anything. It just feels like pulling teeth just to get something simple done or even just get an acknowledgement that someone sees you exist.
After 10 emails asking for an update I finally have decided to stop using this company. They really just don't care. If it works it works but when it breaks they just sorta get it fixed when they can. Too many outages!!