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This is my very first online review but I thought it was worth taking the time to give this company some credit. There are not that many options for inexpensive but reliable service in Canada that could port my home number. When I first signed up for service I had buyer's remorse because I only waited until after ordering to check other people's reviews. There were enough complaints to make me think I made a mistake.
I must say that the personable service I have received has been second to none. They have walked me through some of the features (like setting call forwarding rules and the click to call feature) and they tweaked my line because I was getting some initial echoing.
I can only guess that those people who are complaining must not have internet service fast enough to handle Voip.
Paying up front is a bit of a pain but my justification is that it's like paying 6 months up front with my regular phone company but I'm getting 2 years of service. Not bad at all! Keep up the great work Phone Power. I highly recommend them!