In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
Denise Presley
Reviews
| Reviewed Provider | Title | Rating | Pros | Cons | Review |
|---|---|---|---|---|---|
| Vonage Business | The most frustrating part of running the business is Vocalocity. 08/07/2013 - 03:49 | The customer service folks try really hard to satisfy customers but they are saddled with engineering problems beyond their control. The quality of tech support people varies. Some genuinely work to fix problems, some are arrogant and singularly focused on getting to the next call, which means dismissing your concern or shifting blame. | You cannot tell whether someone else in the office is on another line from the telephone console. You must open the dashboard on your desktop and keep it open to view which lines are in use. The call quality is unreliable... some days- even weeks- its just fine, other days not. Some days outbound calls are declined or dropped. | There's lots of blame shifting. On at least two occasions, they've emailed letters apologizing for network problems in my area, but then deny that the problems we're experiencing are related. No matter what the issue, its some one else's fault. Some days service is so bad, I've resorted to using my cell phone to make calls. This is no way to run a business. We've been told to keep a log of problems so they can tell us what to tell the internet/ equipment/ consultant. The key here is they can't help, but someone else might be able to. The only solace is when clients point out how bad the phone connection is I tell them that service is provided by Vocalocity. |
