miannotta

I have worked with M5 for over 4 years.  When I arrived at my compnay as the director of IT, there was a lot of work to clean up, upgrade and fix systems and process within the comanpy.  To add to that complexity, our company has grown at a rapid rate on top of that.  Throughout the process, M5 has made this proess easy as there was very little work on our end to keep things up and running.
 
Yes, we've had problems.  A router died and the phones were out.  It was replaced in a matter of hours.  There also was a period where there service was slipping.  I had a meeting with my account manager to discuss.  They advised me that they promoted some of their service department and that many of the customer service staff was new.  They asked that I give them a little time and they will resolve those issues which I thought was fair.  They kept their word and within a few weeks the service levels were back to normal.
 
I get calls all day from someone who will save me money on my phone bill.  I operate with the rule, if it ain't broke, don't fix it.  No headaches, no hassle and honesty.  If the rest of my vendors woudl be this way, my job would be easier.