Melissa Kelly

We've been using RingCentral for a little over a year and love them.  We only had 1 real issue with them.  For a couple weeks we kept having dropped calls and when you're a tech company, it doesn't look so good when we have technical issues during things like sales calls.  We troubleshot for a few days not knowing the source and having to deal with the problem.  RingCentral blamed our internet company and our internet blamed them.  After many phone sessions with RC we found the source, an internet router that wasn't on the recommended list.  Even though it turned out to be a simpler problem than we thought, RC covered all their bases and provided great service.  
I manage the whole business's phone accouts from my administrative company settings and love working with customer service when I need assistance and always get great guidance.  I also recently had used the record a call feature for my first time after becoming aware of its existence, and I know all the people on the other side of my call was impressed with the official voice that comes on to know they're being recorded too.
After evaluating different VoIP services and then choosing RingCentral and using it for a year, I would highly recommend their VoIP.