voiptester

VoIP MS exploits the fact that they have some cool features and that porting numbers between carriers is extremely painful.  The first time you need to contact them for technical support you'll find the following options:
Phone Number  -  In a year of service, nobody has ever answered the phone.  We've called and pressed every option for sales, tech support, etc, and tried both french and english menus.  Voicemails go to a generic mailbox and seem to simply be discarded, nobody has ever called us back.
Email  -  An email will result in an auto-generated ticket in your tickets page. 
Live Chat - Here you can open a ticket with a live service representative. 
 
Once you have a ticket open, they are all generally processed in the following loop:
1.  Your ticket will sit idle indefinitely unless you open a live chat.
2.  Once you open a live chat, the person will read through your issue and then tell you to try some different settings.
3.  If the problem persists and is clearly a VoIP ms issue, the person will inform you that the techs are unavailable but will work on it soon.  
4.  Wait a few days. 
5.  Go Back to Step 1 and repeat.
 
There is no escalation path, you are never allowed to speak with anyone on the phone, the impact on your business is irrelevant.  After 2 months of begging them to help us with a major issue and being COMPLETELY IGNORED, our only recourse is to port the numbers away.  
It's hard to believe a company would completely ignore their customers, but it has been happening for two months. 
We consider this unethical and are planning on submitting reports to the better business bureau, as soon as we can find out where we should report them.  I believe it's montreal qubec canada.