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Jan 01, 2026
Voxby vs Tierzero
Compare Voxby vs Tierzero. Find out whether Voxby or Tierzero is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Voxby and Tierzero and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 5 Reviews
Overview:
Tierzero is a Los Angeles-based provider that offers no-hassle business VoIP service through hosted PBX and SIP trunking solutions. The company also provides high-speed business internet services in a number of formats. They have loyally served...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2005
- Website: tierzero.com
- Headquarters Country: United States
- Founder Year: 1990
Plans Available*
- N/A
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Users Average Rating
Recent User Reviews
It took us over a month to get our service set up. Nobody at Voxby could figure out the problem. Then we were unable to contact one of the cities that was part of the in-plan unlimited international plan. It took over a month to get that resolved. There are constant connection issues. They only have one person at the customer service number who can help and he is terribly rude. If he is there to help you, you are lucky, if not tough luck.
To make a long story short, my debit card mag strip went out so I had to get a jcard. Everything was the same except for the 3 digit security code. Unfortunately, their system will not allow you to change this and you have to set up a whole new account. After numerous attempts to contact them via phone and replying to the emails their automated system sent me saying the credit card would not go through, I gave up and had to get another provider who would actually help me when I needed help. Now, they are trying to sue me in small claims court for 7 months of service even after they cut the service off within two months of not being able to pay.
Don't be fooled by the 5 star reviews, TierZero is about getting you locked into a 3 year contract. They will charge you the full amount for 2 years no matter what happens and then 50% of the third year. If you need reliable internet, look elsewhere. After a year of subpar and slow internet, I finally just gave up and paid for 2 years of service I will not use to go with someone else. They were completely unwilling to work with me on a settlement at cancellation. They even admitted their service could not compete with what others were offering me and still was unwilling to work with me at all. Simply put, this is the worse of the worse and avoid them at all costs.
We have been operating an online retail business for several years and have recently opened a physical retail store and a separate warehouse for wholesale order fulfillment as well. We really wanted to move into a VoIP system and connect all the locations. We tried several companies with minimal success until we were referred to Tierzero. The line sound quality is truly superior and much better than what we were getting from the other providers we tried. More importantly the hands on customer service we received was really outstanding. There were some initial problems that were quickly resolved and each time we called in for assistance, the level of professionalism and quick resolutions to our issues was something we had not experienced before. We are very pleased with Tierzero and would highly recommend them.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
