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Jan 01, 2026
Vitelity vs Vestalink
Compare Vitelity vs Vestalink. Find out whether Vitelity or Vestalink is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Vitelity and Vestalink and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 3 Reviews
- 30 Reviews
Overview:
Vitelity is committed to providing rock-solid service and high quality customer care for each and every one of their customers. The wholesale VoIP products and services Vitelity offers are the most up-to-date available in the industry. Vitelity...
Vestalink (formerly Intelafone) offers you home phone service for $8.25 a month. With Vestalink service, you get unlimited calls anywhere in the continental US and Canada. Vestalink doesn’t require a contract and Vestalink gives you your first...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2004
- Website:
- Headquarters Country:
- Founder Year: 2010
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
Authentication system fails frequently, taking SIP trunks down for customers. No support (except email asking if there's still a problem) and now they are refusing to port numbers so we can leave their shitty service.
Before Vitelity was purchased by either Onvoy or Intelliquent, who knows at this point, they were great; very responsive and helpful. However, now it seems whomever purchased them just left them to die on an island. LNP goes to voicemail all the time, support tickets are answered *maybe* within 48 hours. They claim to be understaffed, but then again, they've been saying that for about 6 months now. It would appear this is a sinking ship. We've since moved our services, but as long as you never need anything support-wise, Vitelity is a decent company. I feel bad for the account managers, as they have to take the brunt of the frustrations with limited ability to do anything. It just feels like pulling teeth just to get something simple done or even just get an acknowledgement that someone sees you exist.
We have (soon had) a grandfathered account with Vestalink, part of the early adopters promotion when it launched. Initially it was 75 USD every 2 years, then 90.68 in 2018. Now its switched to a 24.99/mo plan with no warning. Our grandfathered flat rate promise clearly means nothing. The terms of service page leads to a 404. It has devolved into AT&T's metered landline plan. Moving to another provider and hopefully able to port our number without issue.
Horrible company who won't port out your number -- as required by law -- when you try and leave. Been trying to get a number away from them for over 2 weeks now, and not happy with them passing the blame to others.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
