In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Talk Times vs Vitelity
Compare Talk Times vs Vitelity. Find out whether Talk Times or Vitelity is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Talk Times and Vitelity and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 3 Reviews
Overview:
February 2010 update: We were unable to find a working website for Talk Times. The provider is probably out of business.
Vitelity is committed to providing rock-solid service and high quality customer care for each and every one of their customers. The wholesale VoIP products and services Vitelity offers are the most up-to-date available in the industry. Vitelity...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2005
- Website:
- Headquarters Country:
- Founder Year: 2004
Plans Available*
- N/A
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Users Average Rating
Recent User Reviews
VelocityTel has some problems. They use an adapter, made by Grandstream, positioned between your router and your phones that I find highly unreliable. I have 3 lines. I can not be certain at any point that all three lines will be working, or even one. I just know that several times a day, an adapter will start flashing red, which means there is a problem. sometimes it will go for hours. Sometimes it will reset in a few minutes. The tech support people are always helpful, but the reliability sucks. I don't know with certanty that the adapter is the problem. I do know that I can swap out a problem adapter, and the problem disappears, for the moment.
Authentication system fails frequently, taking SIP trunks down for customers. No support (except email asking if there's still a problem) and now they are refusing to port numbers so we can leave their shitty service.
Before Vitelity was purchased by either Onvoy or Intelliquent, who knows at this point, they were great; very responsive and helpful. However, now it seems whomever purchased them just left them to die on an island. LNP goes to voicemail all the time, support tickets are answered *maybe* within 48 hours. They claim to be understaffed, but then again, they've been saying that for about 6 months now. It would appear this is a sinking ship. We've since moved our services, but as long as you never need anything support-wise, Vitelity is a decent company. I feel bad for the account managers, as they have to take the brunt of the frustrations with limited ability to do anything. It just feels like pulling teeth just to get something simple done or even just get an acknowledgement that someone sees you exist.