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Jan 01, 2026
Qwest vs Tierzero
Compare Qwest vs Tierzero. Find out whether Qwest or Tierzero is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Qwest and Tierzero and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 2 Reviews
- 5 Reviews
Overview:
Looking for high-quality, reliable business communication service? Qwest offers their clients very high-end and sophisticated business and residential VoIP solutions to help their customers' businesses grow and evolve. Use the best technology in...
Tierzero is a Los Angeles-based provider that offers no-hassle business VoIP service through hosted PBX and SIP trunking solutions. The company also provides high-speed business internet services in a number of formats. They have loyally served...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2002
- Website: tierzero.com
- Headquarters Country: United States
- Founder Year: 1990
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
Now that my Qwest phone service is finally activated, it's great. Call quality is fantastic! Reliability is pretty good - I've had one dropped call and that was talking to a cell phone, so I'm not sure who's fault that was. And now for the bad news: it took 3.5 weeks for my phone to be activated! Unbelievable, it's software, people! And I didn't even port a number over, I was assigned a number from Qwest. Honestly how hard is it to set up a new account? Luckily I hadn't cancelled my old voip service yet. Custer Service was fast and friendly, but can't really do anything about it other than to say "Phone activation can take up to 30 days." Oh, and 4 weeks after initial ordering I still can't set up my account online. Sure would like to do that... Bottom line, Qwest is offering a pretty great voip service for a fantastic price IMO. But you'll have to be patient and wait about a month for activation. Is it worth the wait?
We just began qwest one flex plan and have basically had problems the whole time. Most have been the typical startup problems, but the worst one is the poor voice quality. We get significant calls with only one way audio (meaning you can hear the person on the other end but they can't hear you or vice versa). Qwest at first seemed keen to fix this, but as of late is just giving the excuse that they cannot reproduce it well enough to fix it. Obviously this is a deal killer, as our 'C' suite is almost embarrassed to answer their phones for fear of it being an important client. I just don't think the Qwest techs know enough about this stuff to really get a system up and working...their debugging seems to be limited to just checking the router for any errors and they know nothing about the Cisco equipment. I would go with someone else.
Don't be fooled by the 5 star reviews, TierZero is about getting you locked into a 3 year contract. They will charge you the full amount for 2 years no matter what happens and then 50% of the third year. If you need reliable internet, look elsewhere. After a year of subpar and slow internet, I finally just gave up and paid for 2 years of service I will not use to go with someone else. They were completely unwilling to work with me on a settlement at cancellation. They even admitted their service could not compete with what others were offering me and still was unwilling to work with me at all. Simply put, this is the worse of the worse and avoid them at all costs.
We have been operating an online retail business for several years and have recently opened a physical retail store and a separate warehouse for wholesale order fulfillment as well. We really wanted to move into a VoIP system and connect all the locations. We tried several companies with minimal success until we were referred to Tierzero. The line sound quality is truly superior and much better than what we were getting from the other providers we tried. More importantly the hands on customer service we received was really outstanding. There were some initial problems that were quickly resolved and each time we called in for assistance, the level of professionalism and quick resolutions to our issues was something we had not experienced before. We are very pleased with Tierzero and would highly recommend them.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
