With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
Axvoice vs IDT Global
Compare Axvoice vs IDT Global. Find out whether Axvoice or IDT Global is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Axvoice and IDT Global and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 50 Reviews
- 1 Reviews
Axvoice delivers affordable VoIP phone solutions to residential customers in the US and Canada. With three relatively inexpensive home phone plans to choose from, customers that move to Axvoice can take advantage of slashed telephone bills while...
A wholesale telecommunications company, IDT Global focuses on using communication to enhance the lives of people and businesses. The company has two main sectors: financial and telecommunications. Nested under their telecommunications branch are...
- Axvoice Residential Home Phone Pay As You Go - $4.99
- Axvoice Residential Home Phone Service US/Canada 200 - $5.99
- Axvoice Residential Home Phone Service USA/Canada - $6.25
Users Average Rating
Recent User Reviews
There are so many different ways for a call to reach you with Axvoice that it’s rare that you miss any. This is why I love Axvoice.
For its price, Axvoice is certainly the best but the aftersales really bug me. I mean, c’mon! Your service is great but you have to get someone to reply to the emails faster or get live chat support because it’s mentioned on your website.
We started working with IDT in 2016. They tout serving over 32 billion minutes annually and 4 route divisions to choose from. The route divisions are irrelevant however, here I will explain why: The level of service/quality you *actually* receive depends on how greedy your Account Manager is, and the genie behind the curtain that changes up the routes to accommodate their desired margins. The end result of course is route instability and frequent calls to your support desk from angry customers reporting issues ranging from False Answer Service to calls not completing to legitimate destinations and wondering why they are paying for Platinum service only to receive problems typically associated with Silver-grade routes. With IDT we'd literally pass weeks at a time without issues, and suddenly a range of issues with many different destinations arise at the same time. We submit the ticket and the issue would eventually be resolved, but only after waiting > 24 hours for a response. In the IDT Express portal you are able to select which routing division, but in the end IDT simply does not honor your selection, and will route your traffic over the routes they choose behind the scene. It's really a pointless set up they offer. Go with Tata, NTT or BT if your customers' satisfaction is paramount.