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AIM vs magicJack
Compare AIM vs magicJack. Find out whether AIM or magicJack is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of AIM and magicJack and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 251 Reviews
- Headquater Country:
- Founder Year: 2002
- Website: magicjack.com
- Headquater Country: United States
- Founder Year: 2002
Users Average Rating
Recent User Reviews
I have used magicJack for almost 10 years. It started as a good service, and became very good with MJ PLUS. In recent years, the connections became very noisy. You will need to disconnect the dongle almost daily to reset it and eliminate the noise. There was no help from MJ itself to find out this solution. The pricing is getting more and more annoying. 5 years ago I renewed for US$100 for 5 years. That was $20 a year. Now they removed the 5 year subscription and put in place a 3 year subscription for $90. ie $ 30 a year, for a 50% increase. To add insult to injury, they are asking now for an extra $10 a year "to keep the number", retroactively to last year. When I explained that it is illegal to go back on a paid contract, they claimed there is no contract. So with this new charge, the total price becomes $40 a year. A 100% increase. And to increase price even more they have introduced what they call "concierge service" or something like that They used to have a chat for customer service. It is no longer available, even if they keep referring you to it. Obviously they do not want anything in writing, as writing is proof! And the customer service over the phone is quite rude. They also reduced the services: MJ used to send an email notification for voice messages. They no longer do it.
I recently traveled to Poland and Germany from the States. I was able to call the States using Wifi in Europe (my Sprint cellphone was not compatible with European systems). My kids were able to call me using only my Magic Jack telephone number --- no country codes or city codes. Fidelity was outstanding -- they sounded like they were next door, and there was little or no lag time. I saved a LOT on phone calls using just this one Magic Jack feature!! Regarding my star ratings, I had no problem setting up Magic Jack to my router (not my computer), and never had to contact customer service. My Magic Jack runs off a Wifi hotspot. Anyway, very satisfied with the service!! ---