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As the global demand for robust cloud communications solutions heats up, leading VoIP, UC, and contact center providers continue to map out their own strategies in order to grab a larger piece of the cloud communications market. Aside from launching new solutions and acquiring or merging with competitors in the market, many service providers are also aggressively expanding globally.
8x8, a San Jose California-based provider of flexible cloud-based communications solutions, recently announced that it acquired LeChat, Inc., the parent company and creator of Sameroom, an interoperability platform that provides cross-team messaging and collaboration to enterprises.
Contact center agents are the foundation of every agency’s success. Whether a contact center specializes in technical support, telemarketing, or customer care, it is crucial for organizations to ensure their agents are working at their peak performance to increase the contact center’s success rate as a whole. But what sort of tools or technology do these organizations need to achieve their goals? CafeX Communications believes a real-time agent coaching technology with integrated omni channel analytics and reporting is one of the keys to success.
NetFortris, Inc., a trusted provider of secure, cloud-based communication solutions, announced that it has acquired Texas-based provider of Unified Communications as a Service (UCaaS) software, Fonality.
When it comes to reaching and expanding into new markets, nothing helps businesses achieve this more than through creating strategic alliances with other companies. PanTerra Networks, a trusted provider of unified cloud services for mid-market enterprises, understands this. And thus, the company recently announced that they have signed a Master Agent agreement with VoIP Supply for the distribution of its Unified Cloud services.
Leading supplier of real-time digital engagement solutions CafeX Communications recently announced its acquisition of Canadian-based mobile-first virtual meeting room technology provider, Vayyoo.
By 2020, more than half of all enterprises will embrace cloud Unified Communications (UCaaS/Hosted PBX) for their unified communications, collaboration and contact center needs, overtaking premise-based PBX deployments. This prediction is based off the results of the 2nd Annual BroadSoft, Inc.
As the demand for cloud services continues to increase, the competition in the cloud communications space also stiffens as more and more providers strive to obtain a larger piece of the market. Various providers have addressed the growing demand for cloud solutions by launching innovative products, expanding to other markets, and merging with or acquiring rival companies. And more are following suit like Cambridge-based provider Fuze.
2017 continues to be a year of expansion in the cloud communications space. More and more VoIP, UC, and contact center providers are growing their markets to include businesses of all sizes and of all industries. They are also deciding to expand globally as well. Most recently, trusted telecommunications systems provider ShoreTel (ShoreTel, Inc., NASDAQ: SHOR: $6.93) announced that they are bringing ShoreTel Connect™ CLOUD and ShoreTel Connect Contact Center for CLOUD solutions to the United Kingdom.
In the cloud communications space, the mergers and acquisitions frenzy continues as the acquisition of top cloud business applications provider Intermedia (Intermedia.net Inc.) by Chicago-based private equity firm Madison Dearborn Partners (MDP) has closed.
Mergers, acquisitions, and partnerships were on the rise in the voice space in 2016. And these strategic alliances have rolled over into this year, with many more companies announcing mergers and partnerships aimed at helping to grow technologies and a company's reach. And leading cloud-based call center technology provider TCN is following suit. The company recently announced that it will be in an exclusive reseller partnership with Japan-based ICXnet Corporation.
Avaya, a global leader in business communications software, systems, and services, is kicking off the year with Avaya ENGAGE, a premier business and technology conference, to be held in Las Vegas on February 12-15, 2017. The four-day event will bring together over 2,000 Avaya customers, partners, senior Avaya executives, and industry analysts for in-depth learning and networking with top experts in the Avaya ecosystem. It will also serve as the new platform for all major product launches or announcements by the brand.
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