Wholesale VoIP services provide effective service and low-cost margins to small and medium sized businesses that need a carrier solution.
Described as "The Likable Phone Company", VoIPo provides both residential and small business at affordable rates. Their services allow you to make and receive virtually unlimited calls to the U.S. and Canada using your regular phones with their VoIP service. Their plans are fairly priced, and VoIPo believes that they can help you save up to 75% on your phone service when you make the switch. They also offer a 30 Day money back guarantee if you are not satisfied.
Furthermore, VoIPo has plenty of extra perks with their phone solutions, including 40+ features, 60 international minutes per month, a free rollover line, and more. They are also a privately-owned, owner-managed debt-free company that believes in delivering top-notch customer service.
A lot of people might be wondering why you need to use VOIP instead of a traditional land-line. VOIP has become extremely popular, thanks to Skype, a service that lets you use your computer to talk to your friends over a broadband internet connection. Right now, most TV cable companies and phone companies offer VOIP handset deals. The reason why they are so popular is because in most place, the old phone company had always the monopoly of landlines. Calls between cities in the same country are considered as long distance, and don't even start looking at international long distance calls. The costs are pretty steep. But first of all, what is VOIP? VOIP stands for Voice Over Internet Protocol, a way to talk over the internet. Most people use VOIP as a bundled phone service through their cable provider. However many people are not aware that many companies provide a better feature set at a cheaper price! One such provider I used to run my business is VOIPo.com. They offer many advanced features which many cable companies simply don't offer at a fraction of the price. Here are some examples on how VOIPo makes me more productive everyday:
-If I'm going to be out of the office with just a few keypad entries all my calls can follow me wherever I go.
-Thanks to custom caller ID if someone in my online address book calls me from their cell phone I don't have to guess who the number belongs to.
-Some months I do alot of remote support which has to be billed hourly or flat rate. With the calls logs being conveniently logged in a control panel there is no need to watch a call timer.
-I use a service called YouMail which is voice-mail on steroids; using VOIP's call forwarding along with YouMail all my messages go to one unified mailbox. That is just my preference and VOIPo in itself has voice-mail that works very well.
-Choice of phones! Whether you want to use your existing phone system with the ATA they send you or want to use a softphone client on your PC, MAC, or smartphone devices one can answer calls where it is convenient for them. Personally I use a Cisco 525G2 IP phone on my desk along with an ATA hooked up to a waterproof cordless phone.
-Sick of telemarketers and Robocalls? VOIPo has their own telemarketer block list and integrates with NoMoRobo so no longer will they interrupt your dinner. What I love the most is their pricing 180.00 for 2 years of phone service. One can pay yearly or even monthly. However most all of my clients have opted to pay for two years in advance at such a great price point.
I've had Voipo for the last 3 years and it just keeps getting better. First it's reasonably priced at around $6/mo for unlimited calling. You even get 60 minutes of international calling each month included with that. Voicemail is emailed to you in wav files. I have also recently begun using a softphone on my iPhone with my Voipo service which allows me to make and receive calls from my home line using my iPhone no matter where I am in the world! Fantastic! The support is CA based and extremely responsive. Open a ticket online or call and they get back to you right away. I was paying over $40/mo to the phone company for worse service. The only downside is that the 411 they provide is automated and you have to listen to an add, but I rarely use it and opt to simply google my phone numbers. Don't hesitate to sign up especially if you're already using a cable company voip service. Also enter 7325230700 into the promo code field and you will get a free month added to your subscription!
Box came fast. Plug in, wait, worked perfect. Love all the features. got 2 months free so less than $7.00 per month. Service for ? very fast and just what I needed. Called New Zealand and daughter was on cell phone outside so really poor on her end. Called her again when she was in the house and no difference from line call. Got everything set up on line really good choices. Would pick it again. Had it 5 weeks so far and not one single problem.
fast service, easy set up, great features, perfect sound, dial tone comes on immediately, calls go through no problem.
This was the first VoIP provider I tried, and I liked quite a few things about them. I really wanted this to work out, but in the end there was one single showstopper that led me to switch to PhonePower.
VOIP's residential service has quite a few bells and whistles that I found useful. One key feature is the way they allow you to forward calls to your cell phone(s) for simultaneous rings. Normally this is an issue because your cell phone's voicemail might pick up the call (right away if you have no coverage), and your home phone will stop ringing. With VOIPo, once you pick up a forwarded call, you need to confirm that you want to receive it... A very simple and practical safeguard that I wish PhonePower had as well.
Also, it allows you to pick any of your registered numbers (virtual numbers, your cell phone numbers) as outgoing Caller ID. In my case, I have no cell phone coverage at home, so this allows me to use my cell phone number as my public "main" presence regardless. Combined with forwarding unanswered calls from my cell phone to my VOIPo number, I can then pick up incoming calls whether I'm in coverage (my cell), at home, or via a SIP soft phone from anywhere. (What particularly makes this attractive is that VOIPo's voice mail system is nicer and more practical than that of my cell phone carrier... voice mails can be sent to your email address as attachments, for instance).
Now the negatives.
First, the VOIPo-supplied phone adapter would lose its registration at regular intervals. My home network is behind a NAT router (basically a Linux box with masquerading firewall, but it's apparently the same issue with a standard NAT/broadband router you'd buy in a store), which means that the adapter does not have a public IP address (presence) on the Internet. So the adapter can initiate contact with the VOIP registration server, but not the other way around.
To keep the channel open, the device would normally send "keep-alive" packets to the server at regular intervals.. say every 30 seconds or so. Also, the device needs to re-register with the service every so often - perhaps every 1 - 3 hours. For whatever reason, the VOIPo Registration server keeps losing the VOIPo adapter's registration after a few (10-15) minutes, and the device would not be able to receive incoming call until its next registration, some 45 minutes later. In other words, it would have an active "duty cycle", as it were, of some 1/4 of the time.
I did some testing, using my own VoIP soft phone (a Yealink SIP-22P from Amazon), and found a similar issue - at the default 3600 second/1 hour registration interval (even with keep-alive packets every 30 seconds in the interim), the VOIPo registration would lapse after 10-15 minutes. To work around this, I had to set the registration interval very short - 300 seconds/5 minutes. After this, I did not have any more registration issues with my SIP phone (or my soft phones) - but since I was not able to configure the VOIPo adapter, I was not able to use this. [*][**]
[*] VOIPo included a piece of paper with the adapter where they explained that if you are behind a NAT router, you need to forward all incoming traffic on UDP ports 2000-65000 to their adapter. This is a non-starter if you, like me, have other services in use. Also even when testing this, it did not seem to address the problem.
[**] In contrast, I now use a 7200 second (2 hour) registration interval with PhonePower, without any issues whatsoever. It's simply rock solid.
This led me straight to the 2nd and more important showstopper. International calls are restricted when using your own device (like my SIP phone). You can whitelist specific countries, but this does not always work. I had to contact their tech support line for them to fix something in order to be able to call to Norway, and even after multiple attempts, they were unable to fix whitelisting of calls to Taiwan.
In other words:
- Calling certain destinations is only possible when using the VOIPo supplied adapter
- The VOIPo supplied adapter does not work well behind NAT firewalls.
Lastly, although voice quality was overall pretty good - VERY good at times - there were other times when the voice was terribly garbled both ways. I've not experienced this once I switched to PhonePower.
A wealth of features:
- SIP access (Bring your own VoIP phone, generic soft phones, some mobile phones)
- Validate your cell phone number, use for outgoing Caller ID
- Forwarding/simultaneous ring, with safeguards against VM pickup (e.g. your cell phone)
- International calling tricky over SIP (BYOD, soft phones...)
- Slightly tricky behind NAT firewall (short registration intervals required)
- Occasional Quality of Service issues
I have been a VOIPo customer since the summer of 2010 and, though I've lived at several different locations during the past four years, I have had use of my same New York-based telephone number in a number of locations. It has been easy to hook it up anywhere there has been broadband internet service.
In the account settings online, you can set voice mail to come to you as an mp3 file attached to an email. This wonderful feature has enabled me to receive messages while en route from place to place by using public wifi, checking email, and playing the messages through my media player. VOIPo also offers call recording, call forwarding, call waiting, distinctive ringtone, a “do not disturb” setting, and detailed/extensive call history records, among other features.
Customer service and technical assistance has been quick, respectful, and responsive to my needs. And the price is right! I recommend this service and this company. My brother originally recommended VOIPo to me; he has remained with the company since 2009. I have recommended it to friends.
An inexpensive phone that has worked for me wherever I had good broadband internet service. Great special features that I can turn on and off easily, as needed, via my online account panel. Responsive customer service and tech help. Very reasonable pricing.
Internet service itself is sometimes unreliable and that effects the sound quality of the phone.
This is a pretty bad phone service. I wish I had tried it for a few months before paying up front for such a long term commitment. The service is erratic. For domestic calls or international. I signed up for a long term believing that it would be similar to my prior VOIP provider but a bit less expensive. Turns out I was wrong. These guys try hard but are simply working with a system that is deficient in so many ways that it must be impossible to keep on line.
My guess is that most customers who use this as an office or home phone will leave the service as soon as their initial period is up.
I hope that my next VOIP service is better! Otherwise Verizon here I come....
Customer service folks are pleasant when you can reach them. Since if you choose this service you will be in constant contact with them, that is a good thing.
Great system if you are within shouting distance of the person you are trying to reach.
Customer service is limited. Takes a long time to get through.
The service sometimes just quits requiring an involved visit with customer service who are only available on West Coast business times.
Ordered May 2012 24 month prepayment. Sounded like a good deal. Billing starts when ordered, not when shipped, received, or activated. Kind petty, but whatever.
Stopped working about 8 months into it. Left it unplugged as we really don't need it and didn't have time to deal with "customer service".
Company emailed wanting me to update credit card information in July 2013. I mentioned I would not update the information as I would not renew it because it did not work. They kindly sent me to a URL to cancel. Talk about a company not caring if their product works. I finally got them to look into the issue and they now blame the issue on my ISP. Since I am not a computer geek I do not know how to port forward or any of that nerdy stuff. And it ain't worth paying a tech to figure it out.
I asked company to refund remaing months (11 of them) and they will not. They want their device back, so they can give it to someone else, but want to keep my money. Shady. Not recommended in the strongest terms.
Magic Jack, Ooma, Google Voice via Obitalk device are ALL an improvement and are ALL cheaper than this crappy "service".
I had UVerse before switching 2 years ago and I CANNOT tell the difference. What I like: Price - Where are you going to get quality service at this price? Online VPanel - If you have calls from those you wish not to hear from you can make them hear busy signal or phone out of order. You want real privacy this is the key. Customer Service - when I first got the system there were a couple of issue and the tech support was very helpful. They did have to move me to another server and for the last 2 years it has been completely trouble free. Quality - No one can tell this is VoIP. I added a vitual fax (with added number) for $18/yr. I can receive faxes through that number to my email and send them from my computer. Pretty slick.
Customer Service (usually email but can get them voice)
Vpanel - Could do a little more and be more flexible - but for the price... it is a very small issue.
First off, VoIPo doesn't want to confuse customers (or potential customers) with complex or meaningless differences between residential and business VoIP services: in the end, VoIPo's offerings are almost exactly the same:
Small business and home phone lines both cost $15 for a month-to-month contract or $6.21 a month for a two year-long contract
Small business and home phone service both deliver unlimited calls to the US and Canada
Small business and home phone service both have 60 included minutes of international calling per month
Small business and home phone service both have the same feature set
VoIPo also delivers quality customer service across all of its plans. They provide outlets like a support team, Knowledgebase, and installation guidelines for your VoIP service needs.
As far as a residential VoIP phone system goes, VoIPo makes it easy. Their VoIP service allows you to either choose a new number or port your existing number (for free!). With your residential service, VoIPo also provides over 40 productivity features and tools like caller ID, call waiting, three way calling, do not disturb, and more. Your residential service plan also comes with unlimited calling to the U.S. and Canada, and 60 minutes of free international calling to over 40 countries a month. Check with VoIPo's international rates chart for additional international calling rates.
If you sign up for a VoIPo residential service now, you can secure yourself a VoIP phone system for the low price of only $6.21/month (prepay sale of 2 years for $149).
With VoIPo, ordering service and setting up your new VoIP telephone system is easy. Select a new number or port an existing number, plug in the free VoIPo phone adapter to your phones and broadband internet connection, and that's it. VoIPo also has easy-to-understand and easy-to-read terms of service. And VoIPo also has the backing of HostGator, a leading web hosting company with a very good reputation for customer service and service consistency.
The prices are low, the features are great, the terms are easy, and the service looks good. Give VoIPo a go.
Our Two Cents
VoIPo's residential phone service comes with the same features as their business VoIP phone system, meaning that you get 40+ features to help you make the most out of your calling experience. These include Caller ID, Call Waiting, Three Way Calling, and other features that make your phone more functional than ever. Their residential VoIP service also offers subscribers unlimited calling to the U.S. and Canada, PLUS 60 minutes of free international calling a month. This is huge for any residential phone user that infrequently calls other international countries (select countries apply). They also have low international rates, too, if you need additional international calling.
VoIPo also offers customers the option to get a cheaper monthly rate if they sign up for a two year contract. And if for some reason you aren't satisfied with their service, you can cancel within 30 days and return the VoIPo adapter for VoIPo to refund 100% of your service fees.
For crystal-clear calling at a low price, VoIPo's home service plan makes switching to VoIP easy. This plan comes with unlimited calling to U.S. and Canada, 60 free minutes of international calling per month, a 30 day money back guarantee, and more. Pay in advance to get a cheaper monthly rate, or just pay month to month.
Free Rollover Line
Money Back Guarantee
Toll free numbers are $4.95/mo. and are charged at $0.025/min. for overage incoming minutes, and $0.01/min for outbound domestic calls. Additional U.S. number available at $4.95/mo. and are charged at $0.01/min. for overage incoming minutes and $0.01 for outbound domestic calls. Faxing is $4.95 /mo.or $36.00/annually
Plan Pricing & Services1
$15.00/mo. or $6.21/mo. with 2 year contract
Number Porting Fee
Plan Pricing Tiers2
Annual Contract Paid Monthly (per user)
No contract : $15.00 / mo.
Annual Contract Prepay (per user)
2-year contract : $6.21 / mo.
Add'l Min. Cost
Add'l Pages Cost
Number Availability & Details
Area Code Selection
Local Number Port
IP Phone Included
IP Phone For Sale
ATA For Sale
Add'l Local Min. Cost
Incl. Long Distance Min.
Add'l Long Distance Min. Cost
Anonymous Call Rejection
Busy Lamp Field
Call Forwarding - Advanced
Call Me Now
Caller ID - Dynamic
Caller ID Block
Caller ID Control
Desktop Integration Client
Directory Assistance (411)
Do Not Disturb
Fax to Email
Find Me/Follow Me
HD Video Conferencing
Interactive Voice Response
Local Number Portability
Music on Hold
Selective Call Acceptance
Selective Call Rejection
Shared Call Appearance
Telephone Numbers (DIDs)
Third Party Softphones
Voicemail to Email
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
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