VoIPo

The phone service was down more than half the time than it was up.  Customer service had no idea how to fix the problem although had me tweak the router multiple times.  There was a lot of dead space and busy signals and when people would call the phone would hang up on them.  Also, the delay was terrible.  I absolutely do not recommend this phone service to anyone.

The first adapter they sent me never worked properly. I spent around 10 hours on the phone with customer service for two days and they never did figure out what was wrong other than the adapter was bad. They said they would replace it and send me a new one but 3 weeks later and multiple phone calls I still did not have the new adapter. At the end of my 30 day trial I finally got the new adapter. I got it all set up and it worked great but the voice quality was horrible. At on point the voice quality was great but incoming calls did not work. They made all kinds of tweaks to my router and to the adapter and tried rerouting and different servers but nothing worked. In the end I had to cancel. After the first 30 days they told me they would grant me an addition 30 days of trial time. I cancelled online but the cancellation did not register. So I called them a couple days later to verify my account was cancelled and I had to redo the cancel. I returned the equiptment via Fed Ex and three weeks later they still did not have it in thier records. I had them track it down while I waited on the phone. Then they told me they would not honor the extra 30 garantee they promised me. The billing department would not honor what the customer service department told me and I even had it in writing. This is not a company that communicates well between department and they do not put the customer first and do not honor thier word. I find them very unethical in this manner. Most of the customer service reps are very nice and seem to know what they are doing but they could not resolve my issues and they are not valued when it comes to honoring what they have told the customer. This is a very poorly managed company and the customer suffers because of it. 

I have had VOIPO for nearly a year and have had problems every 6-8 weeks.  To their credit they did find that my Internet connection did have some problems last year but I upgraded my bandwidth and that issue went away.   My two concerns are reliability of the service (I have had to have tweaks done to the configuration serveral times and they switched servers on my as well), and lack of customer support during evenings and weekends.  They will schedule time to work with you after hours, but that doesn't help when you don't know that your phone stops working correctly on the weekend or after 6pm CT.

Their forums are good, others apparently do not have the same problems as I have had.

I've been a customer for almost 2 years.  Voice quality has been good, and I've not experienced any outages.  My initial porting took a very long time, but I think that was the outgoing carrier's fault and Voipo provided a temporary number.  During the number port I had a couple of chances to deal with their US-based technical support, which was great - the support guys actual treat you like an intelligent human being and solved a couple minor setup issues on the first try.  The Voipo control panel software for their many features is functional, but the interface is dated and a little clunky.  But being able to "blacklist" annoying telemarketers who ignore the do-not-call list is worth the price all by itself.