Verizon

Voicewing CS is virtually non-existent.
After the port of 1 number of a multi-line service plan it quit working after 5 days. At least 8 calls have been made to CS to resolve this problem. Spent hours on the line with them and finally got a Trouble Ticket generated; to quickly have it closed. After another call I found out that they said that they tried to contact me but were unable, so they "closed" the ticket. So after a week of calling, the problem has not been resolved.

I've only used the Voicewing service for a few weeks and on three occasions I've tried to call out, only to be told that my account had been temporarily suspended. To get it back I had to 1) confirm my service address (either through the account manager or by phone) and 2) power-cycle the phone adapter. Real obvious, eh? The very least they could do is put a label with these instructions right on the phone adapter so you'll know what to do. Because this sort of thing can happen, according to the customer support people, if your system goes offline for more than three hours, like if there is a power outage. Which it never did, but that's a whole other problem. I couldn't seem to get through to them how offensive, not to mention inconvenient, it is to be told that your account is suspended when you haven't done anything wrong. The rationale was that I "might have moved" so they have to re-confirm an address that has already been confirmed. Excuse me? If I moved I think I would know it. I am perfectly capable of changing my service address manually. I don't need to be cut off every time I unplug the unit.

Also, I have never been able to get the online help feature to work for me. And I never got any response when I used the online feature to report problems.

The customer service people I talked to were pretty nice, all things considered, but they are dealing with a seriously flawed product and don't seem to be able to do anything about it.

Customer service is one of the worst. When I lost my Internet for 2 days, my Verizon Voip service did not recover for over a week. Tech support is not in the US. They insisted on making me trying the same old things over and refused to relay my problem to the next support level. I finally got someone nice enough to do that after over a week. Basically, you are at their mercy. I will cancel it as soon as my one year contract is up.

I had Verzon for just over one month. I had problems from the start but wanted to give them a chance to solve them. Nothing was solved. Voice quality was poor. Calls were lost after one minute. Faxing worked only 20% of the time. Customer service people were difficult to understand. When I finally cancelled my service, they tried to charge me an "early cancellation fee".