Best VoIP | Best VoIP Services - User Rated
Which VoIP provider is the best for my home? Which VoIP provider is the best for my business?
Those are two important questions, and we'll try to help answer both of them so you can pick the provider that best fits your home or business (or both!).
Criteria for Picking the Best VoIP Provider for You
Reviews are important. Prices are important. Legal terms and conditions are important. And the VoIP provider's offer is really important. And what you need from the VoIP provider is crucial when it comes to determining which is the best VoIP.
Whether you are a business or a consumer looking for the best VoIP, the most important factors in your decision are each provider's VoIP offer and what you need from your VoIP provider. Vocalocity might be the best for you and a bad choice for another consumer.
Obviously, a business needs and gets a different type of 'best VoIP' compared to the best VoIP for a residential customer. A multinational corporation needs a different type of best VoIP compared to a mom-and-pop restaurant.
For example, compare the best business VoIP offers to the best residential VoIP offers.
The best business VoIP providers average around $20 a month for unlimited calling; the best residential VoIP providers average under $10 a month for unlimited calling. If you're only looking at price (which we don't recommend you do), it seems like a residential VoIP provider is the best deal for business and residential use, right?
Price is important when it comes to picking the best VoIP – someone that charges you $50 a month for an unlimited phone plan is not giving you the best deal – but it’s not the only consideration.
Terms and Conditions
Legally, when you sign up for VoIP service, you agree to the VoIP service provider's terms and conditions for service. Frequently, residential VoIP providers don't let you use their service for business use.
That's because businesses make many more calls than residential customers. And too many unexpected calls can crash a VoIP providers network. And that network outage will take the best VoIP provider to the bottom of the pack. So, most VoIP providers will change your plan or cancel your service if you use their VoIP service in a manner that they're not prepared for.
Also, business VoIP providers also offer a large amount of useful features that are really only practical for businesses (things like auto attendants and extensions and hunt groups and softphones for travelers, etc.). Check out business VoIP pages for more details.
To get the best VoIP, figure out what type of plan you need. Business or residential? If business, hosted pbx or equipment-based SIP trunking and an IP PBX business phone system or wholesale VoIP and an Asterisk box and SIP trunking? (There isn't very much difference between residential plans; they vary based on price and minutes included, not on the delivery technology).
Once you've figured out what type of technology you need, what do you need your phones to do? Do you need unlimited minutes or can you use a metered plan and pay a few cents per minute?
Now that you've narrowed down what you need and you've looked at the terms and conditions, it's time to look at price and quality.
Price is easy enough. But quality, that's a different thing all together.
Obviously, you can't go and try each VoIP provider and wait to see how they respond in a crisis, how they respond to a customer service request, how they respond to cancellation, how they respond to disputes.
So read our voip reviews. We have hundreds of user reviews from happy and unhappy users. We compile them into an aggregate ranking but you actually need to read the reviews. Don't just take the aggregate scores without context.
Lastly, look at the number of reviews - the more reviews, the more likely that you'll be able to see the gamut of emotions. Then, and only then, will you be able to choose the best VoIP.
Which VoIP is Best?
If you're trying to figure out which is the best VoIP service, a provider like Vocalocity might be the best VoIP for one business.
Nextiva or Jive might be the best VoIP service for another.
One home owner may need a plan from ITP; another may benefit from a plan by ViaTalk or Phone Power.
It all depends. Learn more about what you need from the best VoIP providers, below.