Axvoice
Axvoice
3 reviews | Login/signup to write review
0% recommend this provider to a friend.
Availability: United States
Founded in: 2004
Pay As You Go
$14.99 for Residential USA/Canada plan with $0 activation and free virtual number.
Basic Info
- Monthly Fees: $4.99/month
- Cancellation Fees: $0.00
- Setup Fees: $5.00
- Long Distance: $0.00/min
- Shipping: $0.00
- Other Fees: N/A
Special Notes
Taxes and Monthly E911 charges are not included in the Monthly Fee.Available Features
- Call Blocking
- Conference Calling
- Fax Capabilities
- Faxes to Email
- Call Forwarding
- Call Hold
- Call Transfer
- Music on Hold
- Caller ID with Name
- Call Waiting Disable *70
- Call Waiting ID
- Distinctive Ring
- Do Not Disturb
- Muti Lind User
- Multiple Users
- Area Code Selection
- Extra Number (Virtual Numbers)
- Toll Free Numbers
- BYOD (Bring Your Own Device, SIP)
- Call Messaging
- Enhanced Voice Mail
- Voice Mails Emailed to You
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aphrodita
Member since: Feb 2010
xxx.xxx.149.150
Points: 55
Re: Axvoice
Posted on: Feb 26, 2010Great sound, Reliability. The service is great until you get issues needed to be solved by Customer Service
The service is great until you get issues needed to be solved by Customer Service. AWFUL customer service. No phone contact at all. ALL communication is via email, which ,make it almost impossible to make your point across when the other on do not take time to read your email completely, and all you get are answered that are not even related to your request.
I have been with this company for years. Once, I neede customer service and I got someone completly rude. NO CUSTOMER SERVICE SKILLS....but to avoid going to the hedached of switching VOIP companies, I decided to give Axvoice one more try. (Hey! maybe the person on teh other day was a very unhappy human and I was the lucky one having to deal with Him/Her)Well, I nned Customer Service again...a year later..Now I feel that is company is being run by some morin living in his mother's basement. What an awful expereinece!!!! They do not know they butt from their elbow!As I mentioon on the CONS: No phone contact at all (even though I requested a contact phone number already in 3 emails). ALL communication is via email, which ,make it almost impossible to make your point across when the other on do not take time to read your email completely, and all you get are answers that are not even related to your request. I do not think whoever is assisting the customer is taking the time to read and make sure good quality service is provided.Today I had enough. I am a customer less Axvoice will have to deal with. And so is my best friend who just sign-up with them, and will cancel also to avoid these issues in the future.
Would not recommend to a friend.
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faheem2084
Member since: Oct 2009
xxx.xxx.60.139
Points: 0
Axvoice Call Quality
Posted on: Oct 19, 2009Free refurbished hardware*(it can be a Con as well)
Audio Quality is bad Call drop in peek hours
Quality of service of AXVoice is really bad. Call drop issue is still there. Comparing it with other services like Vonage, Viatalk. Their services are highly stable and they use quality hardware for call processing. While Axvoice still use outdated refurbished chinies hardware. The give free hardware which is also refurbished. All SIP hardwares are not compatible with their service. Rate is not as they stat in their promotion. Toll free number is free in almost all VoIP service providers' packages but Axvoice charge for it, without informing the customer.
to a friend.
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r_voip
Member since: Dec 2008
xxx.xxx.113.125
Points: 0
Would not recommend Axvoice
Posted on: Dec 03, 2008Price
Bad call quality and reliability.
Money back guarantee does NOT apply to the BYOD plan (Bring Your Own Device). I had to pay even if I canceled the service after 2 days of use, the call quality and reliability was really bad at least half of the time.
Overall the quality is bad
to a friend.
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