Axvoice

I tried to sign up for their service but their "billing" department (so said their emails) was so inflexible and rigid about the process, I ultimately gave up trying to complete it. Not only did they fail to read/respond appropriately to emails -- repeatedly requesting information, for example, which I already provided to them -- my issue ultimately came down to their complete inflexibility in regards to a simple phone call. As with many companies, they use a phone call to validate their online client and wish to speak to you personally. However, in attempting to set up this initial call, Axvoice seemed completely inflexible, insisting on a time-table which I found decidedly inconvenient. Moreover, they seemed unable or unwillingness to accommodate an alternative time frame that was convenient for me. I wasn't trying to be a prima donna -- accommodating a customer's time table is perhaps one of the most basic tenets to proper customer service and I did provide them with a generous three hour window from 9am to noon any day of the week for which I was available for this procedure -- but AXvoice was ultimately incapable to accommodate my request.

Now, I understand when the cable or phone companies requires this kind of "window of availability" (i.e. because they are sending out an actual person to your home to whom you need to give access to your property), but c'mon AXvoice -- this kind of service window crap is really annoying when even when it is clearly necessary. We, on the other hand, were merely negotiating a time block for receiving a simple phone call! WTF? Do you really need to be THAT inflexible? Is your billing staff so impotent that they can't simply pick up the phone at ANY time of day? Ultimately, I just became frustrated with the email back and forth and given the wide range of competition in the VOIP industry, I felt this situation likely portended some really poor customer service for which I would have gravely regretted had I had the misfortune of enduring a full year of service with them. I suppose I might thank AxVoice for being such incredible boobs.

We have an office in the US and an office in Canada, and we switched over to Axvoice from another VoIP provider about 7 months ago. With our previous VoIP provider, we were constantly having issues with calls dropping, and also billing issues. I grew pretty sick of dealing with it so I did a bit of research online and decided to give Axvoice a try. I am glad I did, as the last 7 months since switching have been mostly smooth sailing. I also want to emphasize that it was easy to get Axvoice set up quickly in both our US and Canada locations, and the systems at both locations interface well with each other. I'd recommend Axvoice to any company who just wants their phone system to work without spending an arm and a leg, and also wants some business-class features.

When I had an apartment years ago when I was single I had a dsl line and went from msn to earthlink to finally switching to Comcast cable internet when it became available, at that point I had been seeing several commercials and offers for voip service and how much you could save and being that my internet and phone bills were way over 130+ per month I decided to make the switch and try out axvoice.

I placed my order over the phone and got my equipment super quick and to be honest it was very easy to plug in and use. I called my gf at the time and she could not tell the difference between my phones calls and other landline calls. No robotic sounds or lag in the call at all, I was pretty happy. I later called my family who lives in the islands, which ended up being cheaper than long distance or any phone cards which I have used before, they sounded like they were right next door to me and that was amazing. Two Big Thumbs Up for Axvoice.

I ordered Axvoice after my previous voip company (Sunrocket) closed. For the transition Axvoice offered 3 months free service to sign up. The material arrived very quickly and setup was a child’s play. We chose Axvoice because of their international plan. My wife is from France, so she makes a lot of calls back home. Other providers have something similar, but they are more expansive and somentimes they don't include France. The voice is very clear. The international rates are so high with other providers, I'd be paying 4 times what I pay now. I would definitely recommend this service especially if you make international calls.