VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely cPanel, ICON Health & Fitness, Toys'R'Us and others. VoIP.ms offers an intuitive self-serve portal with a wide range of unified communication services including DID numbers in 60+ countries, call conferencing and SIP trunking all under a Bring-Your-Own-Device philosophy.
Voip.ms - endless connection problems and incompetent customer service.
Voip.ms service is of a very low quality due to never ending problems with termination and connection to DIDs within the USA and overseas. But the worst is the customer service. If you encounter a connection problem after hours there is nobody to fix it. If you call them during the day, they will refuse to help you over the phone and send you to an online portal. Also, looks like everybody in the customer service department speaks broken English and has last name Martinez or Gonzales, which makes me think they offloaded support to Latin America. This in itself wouldn't be a problem if they knew what they are doing, but they are truly an incompetent bunch. What's worse, if you ask to talk to a supervisor or director of customer service, you will never reach them as the customer support will make every effort to block you from reaching a supervisor. Obviously company managers don't give a fu%k about the clients, and customer support running without a supervision has the same attitude towards the client. My company used them for a while but due to endless problems with their service we switched to other SIP providers.