MagicJack

Such a worst customer service that I've ever experienced in my life. Ordered magic jack for $34.95. I didn't get any confirmation on the order placed. Chatted with their so called Live Agents. Agent told me he sees the order but didn't go thru. It was problem with my internet service provider. What a crap? He gave me link to update my credit card and I did it. He confirmed me he sees the update and it'll get processed within 4 hrs. After 4 days no update and tried reaching a live agent. same statement order received, but didn't go thru. Internet service provider error. They will make you to wait for 30-45 mins. Then they will transfer Vienna: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. I decided to cancel the order and informed him to cancel. this is response I received. Randy: Alright. Please do not worry. As I checked it here, the order was been killed and did not go through successfully and that would mean that the order has been canceled already by the system.  Please do not worry, you will not be charged for it and the $1.00 is a test charge and will be dropped off within 24-48 hours. what the hell I was doing with these guys for more than 2 hours..wasting my time when the order was already cancelled. Please don't waste your money..such a horrible experience.

Magic Jack works great for me; incoming/outgoing calls, and faxes. Due to identity theft problems, I do not use or have a credit card. Their FAQ response to "What forms of payment can I use?" indicates that a prepaid credit card can be used. I went to Walgreens and bought a prepaid Visa gift credit card and tried using it to add another year onto my Magic Jack account. The prepaid credit card was rejected. After contacting their chat support personnel, they said that their "engineers" were assigned the problem and would notify me when it was fixed. In the meantime, my subscription would lapse until the Magic Jack site would accept my prepaid visa credit card. I asked if they could renew my account, its only $19.95 for an additional year and I had found a bug in their billing system that was affecting their revenue stream. They were adamant that they could not renew my account and terminated the chat. So for Magic Jack customers that can use a personal credit card, it is a good product. But if you try to use a prepaid credit card, it will not work until they fix their billing bug.

The experience of the inventor, and the product idea is just great. When it first came out he did try to accomplish all of what was promised. However, as the company grew, so did the upper management operations. It grew into a hodge-podge of deceit, lies, and broken promises. When I first got my MagicJack phone service about three years ago, they did not support my area code. The number I was given had a good, local prefix and number, but with the wrong area code for my area. I was promised that when they got my area code they would correct that for me for free, and would leave my phone number as it had been assigned. As they had some problems with a live chat at the time, I was called by a support tech when I finally got my request through to them. This turned out to be a bad thing for me as they now have no record of that call. The last two times I have contacted live support, both said the same thing, exactly. (Their engineers were working on the problem, and that it would be taken care of soon.) I was even told that they would notify me when they got it taken care of. I had asked that they notify me by email as they seemed to be doing that anyway with calls I had missed. I was given to understand that their engineers would have the problem 'fixed' within a couple of months. This was in both calls, and both were separated by a year. l approached the issue on the last call about the promise of one free change as it was then I was informed about the new charge for that change. They refused to honor that earlier promise. To me, that promise was a type of contract that must be honored as whoever had changed it is required by law to honor all previous agreements. At any rate, they refuse. I cannot, in all honesty, make a recommendation to a person to get this service without informing them of the very poor support, and of probable breach of any promise that the company makes. I tell them of the many issues that can cause the system to not work well, but that if they have a good broadband connection it does work well most of the time. This is especially true if only used for long distance calling outside a persons local call area. I also mention that most times for another person to call from a local number to a MagicJack phone with a non-local area code they may be charged for a long distance call. When it comes to the "Portability" of a phone number already in use by a person, MagicJack doesn't even support this with their own numbers, let along one provided by another phone service. In my case, my number, and prefix is a valid, and non-issued number in my area, but MagicJack has refused to keep my number while changing the area code to my local area. My experience in the phone service communications field is great, so I am able to see through the lies given by the MagicJack tech support. They are most likely not real tech support people, but instead mere 'operators' that are given a 'pat' set of instructions to say to people. Accurate, honest information does not come from MagicJack.

After using a magicJack for2 months, it fell apart in two pieces. I used it on my laptop and I hate it.  Once in awhile magicJack just doesn't work. Restarting the software, unplugging or rebooting may or may not help. Sometimes when you work on a computer and talk to the other party they cannot hear you. It is not a magicJack it is a made of cheap plastic magicJUNK!