! Alert !
Pomerantz Law Firm Has Filed a Class Action Against magicJack VocalTec Ltd., and Certain Officers
NEW YORK, Jan 18, 2013 (GLOBE NEWSWIRE via COMTEX) -- Pomerantz Grossman Hufford Dahlstrom & Gross LLP has filed a class action lawsuit against magicJack VocalTec Ltd., ("magicJack" or the "Company") CALL -1.75% and certain of its officers. The class action filed, in United States District Court, Southern District of New York, and docketed under 13-CV-0448, is on behalf of a class consisting of all persons or entities who purchased or otherwise acquired securities of magicJack between February 28, 2012 and January 8, 2013, both dates inclusive (the "Class Period").
MagicJack
Basic Info
- Monthly Fees: $0.00
- Cancellation Fees: $0.00
- Setup Fees: $0.00
- Long Distance: $0.00/min
- Shipping: $0.00
- Other Fees: N/A
Available Features
- Call Blocking
- Conference Calling
- Fax Capabilities
- Faxes to Email
- Call Forwarding
- Call Hold
- Call Transfer
- Music on Hold
- Caller ID with Name
- Call Waiting Disable *70
- Call Waiting ID
- Distinctive Ring
- Do Not Disturb
- Multiple Users
- Area Code Selection
- Extra Number (Virtual Numbers)
- Toll Free Numbers
- BYOD (Bring Your Own Device, SIP)
- Call Messaging
- Enhanced Voice Mail
- Voice Mails Emailed to You
MagicJack
Availability: United States
Founded in: 2002
MagicJack is an extremely cheap VoIP provider. You can use magicJack for as little as $19.95/year per line. MagicJack allows you to plug in a device like a USB drive into your computer to make phone calls from your computer.
With the newest magicJack Plus system, you don't have to have your computer on at all times in order to receive a call.
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114603681
Member since: Jun 2013
xxx.xxx.100.82
MagicJack Customer Support
Posted on: Jun 12, 2013Cheap and fairly dependable communications
Know (before you buy) that you will NOT get any product support worth 10 cents
While the MagicJack is a great way (and fairly stable) for me to call the USA while in the Philippines, the customer support here at home COULD NOT BE WORSE; IT’S HORRIBLE.
Would recommend to a friend.
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olaf
Member since: Jun 2013
xxx.xxx.86.153
MagicJack: 5 years and still working good
Posted on: Jun 10, 2013easy to use, functional and cost effective especially for foreign calls.
the online help could be better
I have used the service for more than 5 years and have found it to be useful and functional. No other provider is as cost effective
Would recommend to a friend.
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Zeddikus
Member since: Jun 2013
xxx.xxx.225.191
FREE Local & Long Distance Calls ???
Posted on: Jun 09, 2013Cheap.
Not all local numbers are free - some of local numbers require to purchase an addition credit from MagicJack.
When I purchased Magic Jack device, I was promissed "FREE Local & Long Distance Calls". The same is mentioned on the main page of MagicJack.com. In the critical moment, when I tried to call to a clinic in my city with local number (605)-XXX-XXXX, a cheerful man's voice from Magic Jack recommended me to go to my.MagikJack.com and purchase some additional credit to make a call to this local number. I thought, probably it was only single exclusion. But, no. Most of my friends from my city are not available with Magic Jack too. The same reason.
I tried to clarify this question via Magic Jack chat service. I was explained that in fact not all local & long Distance Calls are free. Only SOME of local & long Distance Calls are free. Another part of numbers requires to purchase some additional credit from MagikJack. The assistant recommended me to read Terms and conditions of their service carefully. When I tried to ask, why MagicJacks's advertisement and promisses do not correspond to their service, the online assistant terminanted our chat session...
So, Magic Jack is not kind of company, you can trust in the critical moment.
Would not recommend to a friend.
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jminer
Member since: Jun 2013
xxx.xxx.47.118
MAGICJACK IS THE WORST PURCHASE I'VE EVER MADE
Posted on: Jun 07, 2013It's cheap and you don't have a phone bill for a whole year
Nothing
My callers could hear other people's conversations bleeding into ours.
Very often when specific people would call, I would get nothing but dead air but they were able to hear me going, "Hello...Hello...?" Then I would have to call them back.
Once, I had a memorial service at my house, so I had a lot of guests who had never been here, so on the invitations I gave instructions on how to use the call box in the lobby so that I could buzz them in. Half of those callers--including the Minister for the ceremony--called repeatedly and the phone never rang AND never showed on the call log. It happens quite a lot and makes me wonder how many other calls I've missed.
There is no Customer Service phone number, so I've spent hours at a time chatting online while one idiot after another tries to "troubleshoot" my problems. I keep telling them that the only reason I have to have a landline is because there's no cell service out here, but they repeatedly ask me to do things like call my phone number from a different phone, etc.
The MJ is set to EST and I'm on PST, so the timestamp on the calls was always 3 hours off, and the clock on the phone is also.
Certain phone numbers that I have saved into my phone handset's directory and assigned to a speed dial WILL NOT speed dial and require that I look up their number and dial it the old-fashioned way.
Sometimes that person on the other end can barely hear me at all, even though I'm speaking louder and louder. And I have a brand-new high-quality phone.
At times, I've either restarted my computer or the internet has flickered or gone out for a second and I've forgotten to reset the MJ, so I've gone for long periods before realizing that I have not had phone service. Anyone who's tried to call me during that time is not logged, so I have no idea.
Often the voice mail gets a glitch in it where it gives the menu options but will not play the messages.
Would not recommend to a friend.
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Pedrogirl
Member since: Jun 2013
xxx.xxx.97.116
Magic Jack - Not a magic carpet ride
Posted on: Jun 03, 2013Cheap
Dropped calls, some people I call hear an echo, no 911 service!
I'm disabled and have to have 911 service. Now what do I do? If I call from my cell and can't communicate they won't know where I'm located. That means in an emergency that I could possibly die. Thanks MagicJack.
Would not recommend to a friend.
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carvin7
Member since: Jun 2013
xxx.xxx.95.245
MagicJack review--Don't Waiste your time and money!
Posted on: Jun 03, 2013Better than nothing, Nothing won't cause aggrevation.
Unreliable, constantly cutting off calls. no call forwarding, 10 digit local number required, distortion, Cost money to keep your number, cost money to port number to another service, Gives other parties busy signal. Caller ID only shows number, not name. Customer service is terrible, no one to call and talk to.
I bought an MJ plus, it is the worst piece of garbage I've purchased in as long as I remember. Dropped calls, distortion out of nowhere, inconvienence of local 10 digital dialing. Sometimes you need the 1, error messages, other parties voice will disappear, they call back and your circuits are busy, they can't get thru. Try using this for a job interview, NOT! No call forwarding, Caller Id doesn't show peoples names, just the phone number twice, why do we need that? Customer service if U can find someone to talk to. this is a horrible product! Will not renew at end of my year. I have great internet fast connection, never had a problem with my cable co phone, ever! Charge you to keep your old phone number, and then if U ever drop service there's a charge to port U to new provider! This PRODUCT IS TERRIBLE!
Would not recommend to a friend.
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David Breaux
Member since: Jun 2013
xxx.xxx.187.16
MAGICJACK eventually will CHARGE BY THE MINUTE FOR CALL FORWARDING & $30 TO PORT A NUMBER OUT I PORTED IN!? SCAMMERS!
Posted on: Jun 03, 2013Initially the start up was good, the price and function all ok, but now second year renew and I learn call forwarding in now not available? FREE, A FEE SO IT LOOKS THAT'S SURE TO RUN SHORT EVERY MONTH, OR JUST STOP WORKING?
If it works at all for you they will be studying your use and start charging you based on how you use it! I forwarded the calls full time. Now they say its not available! But the website says it is for a pay up front charge that covers a by the minute per month use that amounts to no good deal and $5 a month more!
Customer service is a absolute joke! It will piss of the pope! I don't care who you are it sux the worst!
Now after a year having my ported number forwarded with there service they now say forwarding is not available for my area code!
The web site says it is available for a limited amount of time per month for either $5 or $20 dollars!
And the alloted time wont be enough that easy to see!
Anyway since when is there any drain on a phone provider to forward calls?
That's clearly BS!
They are out to magically jack you with service fees based on the service you may use or come to need!
They suck!
This review website sux what's this 25 word BS?
Put crap like that at the beginning @$$ holes!giles
Would not recommend to a friend.
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tech electronics shop inc
Member since: Jun 2013
xxx.xxx.99.219
magic jack
Posted on: Jun 02, 2013price is not bad
don't even think to transfer your service to magic jack , I have big problem there are isn't phone # for a customer service at all and my phone is not working I have to reboot the device 5-6 times a day
Would not recommend to a friend.
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Juanpablosalinaso
Member since: May 2013
xxx.xxx.206.167
MagickJack - no customer service, only worked for a year
Posted on: May 31, 2013Price Sound
Customer service is abusive Billing department is abusive
It only worked for a year. Then, when I tried to upgrade it, they told me my account was under review, and that they would fix my account soon. That was two years ago. After a two months wait, I bought a new one. One year later, same thing. I bought still a third one, and again, cannot renew it.
I chatted for an hour (the only customer support they have) and solved nothing.
DON'T BUY IT.
Would not recommend to a friend.
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luceyg
Member since: May 2013
xxx.xxx.10.166
Magic Jack's Very Poor Quality
Posted on: May 29, 2013I never miss messages since they are automatically saved in my email. The ability to use the phone when the computer is not running is important. The ability to use the router to have extensions in every room is useful. The low cost is the primary attraction
The reception is sometimes good, but most often it is lousy because I hear clicks and broken sentences, whereas on the other end there are beeps like the pressing of buttons on the keypad. Sentences often have to be repeated because of the beeps.
Performance worsened after Magic Jack was redesigned to operate without the PC running. I rely upon a cell phone and keep Magic Jack as a house phone only because of the low cost. Quality has become so poor that I may abandon it.
Would not recommend to a friend.
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