MagicJack



Sound Quality
2.957745
Reliability
2.830985
Customer Service
2.25352
Features
3.647885
Price
4.25352
Overall
3.188731

94 reviews | Login/signup to write review

53% recommend this provider to a friend.


Availability: United States
Founded in: 2002

Basic Info

  • Monthly Fees: $0.00
  • Cancellation Fees: $0.00
  • Setup Fees: $0.00
  • Long Distance: $0.00/min
  • Shipping: $0.00
  • Other Fees: N/A

Available Features

  • Call Blocking
  • Conference Calling
  • Fax Capabilities
  • Faxes to Email
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Music on Hold
  • Caller ID with Name
  • Call Waiting Disable *70
  • Call Waiting ID
  • Distinctive Ring
  • Do Not Disturb
  • Muti Lind User
  • Multiple Users
  • Area Code Selection
  • Extra Number (Virtual Numbers)
  • Toll Free Numbers
  • BYOD (Bring Your Own Device, SIP)
  • Call Messaging
  • Enhanced Voice Mail
  • Voice Mails Emailed to You

Users' Reviews

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ringleader's picture

ringleader
Member since: Jan 2010
xxx.xxx.196.123
Points: 46

Re: MagicJack

Posted on: Jan 10, 2010
Pros
Cons

MagicJack's reliability depends on where you are

Sound Quality
4
Reliability
4
Features
4
Customer Service
1
Price
5
Overall
3.6

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0 points
RooseveltL's picture

RooseveltL
Member since: Jan 2010
xxx.xxx.130.86
Points: 25

Re: MagicJack

Posted on: Jan 09, 2010
Pros
Cons

I have 5 days of praise for this product

Sound Quality
5
Reliability
4
Features
5
Customer Service
1
Price
5
Overall
4

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ruffian's picture

ruffian
Member since: Dec 2009
xxx.xxx.187.74
Points: 25

Re: MagicJack

Posted on: Dec 31, 2009
Pros
Cons

Poor Vista/Windows 7 support

Sound Quality
2
Reliability
1
Features
2
Customer Service
1
Price
3
Overall
1.8

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0 points
jimgraves's picture

jimgraves
Member since: Dec 2009
xxx.xxx.167.163
Points: 25

Re: MagicJack

Posted on: Dec 01, 2009
Pros
Cons

It's worth the price

Sound Quality
3
Reliability
3
Features
5
Customer Service
4
Price
5
Overall
4

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0 points
nl's picture

nl
Member since: Nov 2009
xxx.xxx.204.251
Points: 25

Re: MagicJack

Posted on: Nov 21, 2009
Pros
Cheap, easy to install
Cons
GOT TO BE THEIR WEBPAGE! AND CUSTOMER SERVICE, and that damn annoying video you have to listen to on their home page all the time. Geez Lousie - get a decent, professional home page that is easy to use, no video, and links that work everytime.

not that badAlright I disagree with some of the real harsh reviews. If you pay 20.00 a year for ALL phone servie and FREE long distance (I currently pay over 30.00 per MONTH for basic through Cox, with taxes etc) don't expect the damn moon! However their tech help is hit and miss and when it's a miss it's a diaster. they are talking to more than one customer at a time and suddenly you get directions thatt were meant for someone else. I think it has GREAT potential - but Geez Louise Mr. Inventor - make sure all your staff is trained properly and get rid of that DAMN annoying video of you, and your daughter on the home web page. I amde SEVERAL suggestions to improve webpage - but nothing has been done. Very hard to get help - sometimes the lionks you click work - most of the time they don't, And do we need to listen to that damn annoying video everytime we click on the home page?? - NOT. I have them in my rental places so for me they will work OK. Gret potential I hope it works out because I AM SICK AND TIRED of regular phone companies raping their customers!!

Sound Quality
1
Reliability
2
Features
5
Customer Service
1
Price
5
Overall
2.8

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rickdouglas85's picture

rickdouglas85
Member since: Nov 2009
xxx.xxx.102.40
Points: 26

Re: MagicJack

Posted on: Nov 21, 2009
Pros
- Ease Of Use - Automatic Install - Simple, Very Cheap - Affordable
Cons
- A Few Errors Occasionally - Problems w/slow Internet Connections - Only Text Support, No Phone

Magic Jack Stands Up To Competition, But Doesn't SurpassWell, you've heard of the name by now. Almost everyone has that watches a little TV. My wife and I picked up the magic jack a little over 6 months ago now. We've had our fair share of little problems, upgrades that needed to be put in place, but overall, it's worked well for our uses. We have a separate laptop for the magic jack, so it doesn't take over our main computer. Although one think we're disappointed in is the blocking of conference calls. We understand where they're coming from, and why they do it, but it's really a major inconvenience for my wife, and work. Magic jack is absolutely wonderful for the price, but it really does have some bumps and hiccups that need to be adjusted before it becomes top dog. I don't mind the support only being chat, and found them to be pretty helpful. Overall, I'm pretty happy.

Sound Quality
3
Reliability
3
Features
4
Customer Service
5
Price
5
Overall
4

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0 points
i.lorenzo's picture

i.lorenzo
Member since: Nov 2009
xxx.xxx.98.79
Points: 5

Re: MagicJack

Posted on: Nov 01, 2009
Pros
It works great,its cheap,great deal!
Cons
None for 40 bucks,come on!!!!

Magic Jack is with out a doubt worth the price!!!!It works great!!!!!I bought magic jack about 1 week ago.I have not had any problems at all.I think this a great product.I bought it to cut back my cell phone use.Great product!!!

Sound Quality
4
Reliability
4
Features
5
Customer Service
2
Price
5
Overall
4

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RDS's picture

RDS
Member since: Oct 2009
xxx.xxx.102.66
Points: 25

Re: MagicJack

Posted on: Oct 25, 2009
Pros
cost
Cons
none as of yet

magicJackI was really nervous about trying magicJack, with all of the negative reviews I have read, $40.00 is a lot of money for a family of five, but I finally gave in and went to Wal-Mart and bought it today, very easy to use and set up I was up and talking in about 5 minutes, so far no problems, a little bit of static and some echo but the quality is still better then my quest land line. It’s only been 1 day but so far so good, I will post again if any problems arise.

Sound Quality
4
Reliability
5
Features
5
Customer Service
3
Price
5
Overall
4.4

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NoelleM's picture

NoelleM
Member since: Oct 2009
xxx.xxx.190.41
Points: 5

Re: MagicJack

Posted on: Oct 24, 2009
Pros
Nothing
Cons
Dropped calls, Phone calls not coming through, static, echo's, horrible customer support, etc.

MagicJack....don't waste your money. Horrible service.My husband and I purchased MagicJack about a year and a half ago. The first month we had it, we didn't have any issues, but after then, it's just been one problem after another. We've gotten dropped calls, calls that won't come through (people get told that the number can't be reached), echo's, static, can't make phone calls etc. We've contacted the technical support (if you can actually call them that) numerous times. I've followed their instructions to supposedly fix our issues to the letter, but nothing has solved the issues we've had. We've ran the MagicFix, upgraded each time there is an upgrade but still the problems persist. They even sent us a new MagicJack device which was supposed to solve the problems we've had, it didn't. In fact it seems worse then the first one, if it's possible. Between all the problems this phone service has given us and the lack of good support, I'd highly recommend NOT wasting your money on a product that isn't worth your money. Stay away from MagicJack, it's just a ripoff.

Sound Quality
1
Reliability
1
Features
1
Customer Service
1
Price
1
Overall
1

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0 points
keithfrank's picture

keithfrank
Member since: Sep 2009
xxx.xxx.138.241
Points: 5

Re: MagicJack

Posted on: Sep 30, 2009
Pros
price - (but you get what you pay for)
Cons
Reliability, customer service

MagicJackReliability - sucks. Customer service - sucks. I have two phone lines for my business that use MJ. I have had them both replaced because they failed after a period of time. It was not easy (i.e. painful) to get the replacements. Both have now failed AGAIN. I am AGAIN struggling with their very poor customer service to attempt replacements. AGGH!

Sound Quality
1
Reliability
1
Features
4
Customer Service
1
Price
5
Overall
2.4

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