Nextiva
147 Reviews |
86% recommend this provider to a friend.
Availability: worldwide
Founded in: 2005
"After switching to Nextiva, we now have ten phones, an automated attendant, a dedicated T-1 for internet, twice as many employees, and our monthly cost is still $500 less than before. The call quality is great, everyone has their own voicemail, customers love how easy it is to access reps, we couldn’t be happier."
by Jon Floyd, CEO EFX
Nextiva offers a simple approach to office telephone service that is radically altering the economics of the small business telephone market: high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.
Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).
No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.
Nextiva also offers efax and SIP trunking service. Use the banner above to visit their website and get custom pricing.
Nextiva Office
The complete business solution. No contracts. Unlimited calling. Top rated call quality. US based support. Best features.
Key Features:
- Unlimited calling
- US-based support
- No contracts
Basic Info
- Monthly Fees: $21.95
- Cancellation Fees: $0.00
- Setup Fees: $0.00
- Long Distance: $0.00/min
- Shipping: $0.00
- Other Fees: N/A
Special Notes
30-day money back guarantee! $21.95/mo/user assumes an 8-user plan.Available Features
- Call Blocking
- Conference Calling
- Call Forwarding
- Call Hold
- Call Transfer
- Music on Hold
- Caller ID with Name
- Call Waiting Disable *70
- Call Waiting ID
- Distinctive Ring
- Do Not Disturb
- Multiple Users
- Area Code Selection
- Extra Number (Virtual Numbers)
- Toll Free Numbers
- BYOD (Bring Your Own Device, SIP)
- Call Messaging
- Enhanced Voice Mail
- Voice Mails Emailed to You
PBX - PBX SIP Trunking
US-based support for unlimited calling and top-quality calls. No contracts required.
Key PBX Features:
- Unlimited calling
- US-based support
- No contracts
SIP Trunking - PBX SIP Trunking
No contracts, unlimited calling, best-quality calls. A complete business solution.
Key SIP Trunking Features:
- Compatible with almost all PBX systems
- US-based support
- No contracts
NOTE: International rates displayed are based on calls made from US.
Last Updated: 05/21/2012 05:05 AM
Sort Reviews By: latest Posts | Oldest Posts | Positive Reviews First | Negative Reviews First
flewis252000
Member since: Apr 2012
xxx.xxx.36.23
Nextiva: Phones Down Since Porting
Posted on: Apr 16, 2012None that I can think of - no service since we joined them 5 days ago
no service since we joined them 5 days ago - very bad technical assistance
We were ported to Nextiva 5 days ago;Nextiva did no testing done prior to the port;our phones have been down since the porting.;We can get to tier 1 support and they cannot transfer to Tier 2 support to resolve the problem;They will not cancel the port - so we are stuck with them for now. Beware
Would not recommend to a friend.
Business VoIP Comparison | Residential VoIP Comparison | Wholesale VoIP Comparison
Was this review useful?
sovadia
Member since: Mar 2012
xxx.xxx.206.125
Nextiva: Great Choice
Posted on: Mar 26, 2012Support is knowledgeable and helpful. I am saving $250 each month on the bill when compared to AT&T. Setup was easy (however the porting of my numbers took 3 weeks to complete) Features are powerful and abundant.
As mentioned above, porting took 3 weeks to complete. I don't believe Nextiva was at fault, AT&T has always been slow and not helpful. Phones can be pricy. I have their most expensive color screen phone and paid $300 for each. Model Cisco 525.
A great phone company. I've got 11 lines (and growing), Nextiva has been much better than ATT in every category. I switched companies to save money and it's proven to be a great choice.
Would recommend to a friend.
Business VoIP Comparison | Residential VoIP Comparison | Wholesale VoIP Comparison
Was this review useful?
waterboss
Member since: Mar 2012
xxx.xxx.91.233
Nextiva: Top Notch
Posted on: Mar 01, 2012call quality, customer service, after care, features, not a bandwidth hog
none
Everything with Nextiva has been top notch, exceeding my expectations. I came off of using another major cable/phone with their digital voice manager. I didn't have any problems with them, I was just looking to save some money. Not only have I saved quite a bit by switching to Nextiva, but they've given my business some cool features that will upgrade my company's image and will help improve our customer service -- and for less than what I was paying before -- even after adding more lines. I love these guys. Call quality is perfect with no discernable impact on bandwidth. Customer service and aftercare has been flawless. I strongly reccomend them to any business looking to improve their communication technology and cut their costs.
Would recommend to a friend.
Business VoIP Comparison | Residential VoIP Comparison | Wholesale VoIP Comparison
Was this review useful?
WG
Member since: Feb 2012
xxx.xxx.63.57
Nextiva: Going Smoothly
Posted on: Feb 24, 2012Easy to setup and quickly add trunk lines. Clear audio. vFax service is great!
User Portal could use a few more reporting / graphing features.
We have been using Nextiva for our customers SIP trunks for a year now. Things are going smoothly and the ability to get a human on the phone instantly when support is needed is invaluable. The vFAX service is a huge hit with our clients. The price to service is just amazing. Much better then eFax. No problems with sound quality at all. I would recommend them to anyone looking for a SIP trunk provider.
Would recommend to a friend.
Business VoIP Comparison | Residential VoIP Comparison | Wholesale VoIP Comparison
Was this review useful?
riverside
Member since: Feb 2012
xxx.xxx.71.126
Nextiva: THE BEST
Posted on: Feb 23, 2012This was SO easy and Quality is top notch
None
This has been a total success for me, from the first conversation that I had with my sales rep Mike to the tech support that resolved my problem in less than 3 min from start of the phone call to the end. I have been in the Sales world for 15+ years, and not once have ever had someone as knowledgeable and all around great as Mike. This company had my business from the very first call. Their price was the best, service exceptional, on time, called back when they promised, tech support was top notch and didn't treat you like they were staring at a screen, they actually engage you in conversation and make you feel like you are continuing to make the right choice using this service. I would and will recommend this company and service to anyone looking to use VOP phone systems.
Would recommend to a friend.
Business VoIP Comparison | Residential VoIP Comparison | Wholesale VoIP Comparison
Was this review useful?
jparro
Member since: Feb 2012
xxx.xxx.249.10
Nextiva: Best Customer Service
Posted on: Feb 12, 2012Customer service is by far the best of any VOIP provider that I have used. They are knowledgeable, responsive...and they speak ENGLISH! Yes, they are located here in the US! Sounds quality is very good and their platform is VERY flexible, I can do things unthinkable before.
With a platform so flexible, it comes at somewhat of a cost. It is complex and complicated and at times, making changes requires you to call and update configuration files instead of having those files update automatically. A minor inconvenience.
I have been using Nextiva services for over two years. I really like the sounds quality and pricing. More importantly though, is when things go wrong, their customer service group is very knowlegeable, patient and responsive. I have dealt with other VoIP providers and nothing compares to the professionalism and expertise of Nextiva's support staff. And, they reside here in the US...yes, American jobs! Their platform is feature rich and there isn't add on costs for the add on features. I have 20 phones, 5 automated attendants and use advanced features, all for the same basic price. I have to say that after expierencing three other VoIP providers, my BEST experience and excellent pricing is with Nextiva.
Would recommend to a friend.
Business VoIP Comparison | Residential VoIP Comparison | Wholesale VoIP Comparison
Was this review useful?
sbsanders1
Member since: Jan 2012
xxx.xxx.33.243
Nextiva: Inferior Service
Posted on: Jan 18, 2012Nextiva provides a very nice package of features at a very reasonable price. Customer service is friendly and easy to reach.
I had sound quality issues from day one. After 3 months, Nextiva never resolved the issue. I had to cancel the service. I found out that the number given to me was not portable. I am starting a new business and had to change my phone number, business cards and advertising to reflect a new number. Nextiva refund policy is VERY POOR! They accepted NO financial responsibility for providing me inferior service from day one.
I thought the service was great for the first month. I then received complaints from business associates that they kept hearing sounds as though I was hitting keys on my phone during the call and found it distracting and making it necessary for me to repeat myself frequently. Undoubtedly, potential customers heard this and chose not to tell me how bad the connection was which certainly did not help the good impression I was trying to promote. I spent 1 month not knowing about the problem and two months trying to resolve the issue with Nextiva. I spent hours and hours on the phone with them. I replaced the modem with my cable company, replaced the Nextiva adapter, and purchased a new router from Nextiva. I also had numerous technical adjustments maded from Nextiva. I was probably told 5 times that the most recent solution effort would almost certainly resolve my problem. One tech support person said the chances of his solution being successful was 99.5%. Nothing ever helped.
I finally had to give up and move on. When I went with another provider (my cable company) I have had no voice issues, but found out that the number Nextiva provided me was not portable. This caused me to have to spend money to redo my business cards and advertising materials. Businesses who may decide at a later date to call me on the old number will not reach me.
Nextiva did not financially refund me what they should have. They charged me for 3 months of inferior voice quality. They knew they were doing this for the last 2 months. The adapter I purchased and was then replaced was not refundable because I had the original adapter over 30 days. I only had the replacement adapter for two weeks and it did not resolve the issue. I am stuck with a $55 adapter plus shipping that never worked. I paid $87 for a router from Nextiva that I was assured would resolve my issue. After 5 phone calls, they finally gave me instructions for sending it back. I will see if they refund the purchase price of the router as they told me they would. I am still stuck with the paying the cost of delivery of this router and also the cost of sending it back. I have spent over $250 for inferior Nextiva services that will not be refunded. Obviously I also am out the cost of replacing all of my advertising materials due to the lack of portability of Nextiva's number.
Clearly many Nextiva customers are not having these technical issues. Without these issues, I would be happy with their service. If you go with them, just realize that if you have problems, they will not make it right.
Would not recommend to a friend.
Business VoIP Comparison | Residential VoIP Comparison | Wholesale VoIP Comparison
Was this review useful?
Sbsanders1: seems to me like
Sbsanders1: seems to me like you used the ata analog adapter. If you paid 55$ for a piece of equipment from them, then it was the adapter. This is only necessary when you currently use standard analog phones. If you said you have sound quality problems, then it is the phones. Dont blame the company and routers. Ask before you buy and P.S. my rep told me that using those adapters are absolutely no good. So they must of not told you.
GHMC
Member since: Jan 2012
xxx.xxx.26.52
Nextiva: Saving Thousands
Posted on: Jan 10, 2012Affordable, easy setup, excellent customer service, great functionality(auto attendant, voicemails sent via email, hunt groups, etc). One service provider for phones & efaxes on one bill. Ability to reach other locations by dialing extensions.
Loss of internet equals no phones.
We are more than pleased with the services we are receiving from Nextiva. We're saving thousands monthly and have only gained in functionality, losing nothing. Our dedicated representative always responds whether he is in the office or not. We highly recommend Nextiva to anyone looking to transfer to a VOIP provider.
Would recommend to a friend.
Business VoIP Comparison | Residential VoIP Comparison | Wholesale VoIP Comparison
Was this review useful?
mad_yank2
Member since: Dec 2011
xxx.xxx.219.56
Nextiva: Good not great
Posted on: Dec 16, 2011Great features. Real business set options
could not get system to work for me. though they give you a dedicated sales rep. I found them to be slow to respond.
Good not great business service. Would recommend 8x8 over nextiva. I have used both. But feature rich (that part better than nextiva). Excellent control port and responsive system.
Would not recommend to a friend.
Business VoIP Comparison | Residential VoIP Comparison | Wholesale VoIP Comparison
Was this review useful?
EDU
Member since: Oct 2011
xxx.xxx.137.254
Once you’re signed up, it feels like Nextiva is much less interested in dealing with you
Posted on: Oct 11, 2011Responsive sales people (Initially)
Technical support and online resources are mediocre.
I signed up for Nextiva recently. The sales rep was responsive and quick to adjust the quote to include the changes I required. Since then the experience has not been great. Nextiva gives the impression that much of their focus is on image and sales, and much less so in the area of technical support. So once you’re signed up, it feels like they are much less interested in dealing with you. See exhaustively detailed issues below:
Overall, I’m not overly impressed with Nextiva. I’m glad that I only moved one of our telephone lines to Nextiva rather than everything that we depend on. I’m a brand-new customer, and if things continue the way that they have so far, I’ll be looking for another VoIP hosted PBX provider in very short order.
Would not recommend to a friend.
Business VoIP Comparison | Residential VoIP Comparison | Wholesale VoIP Comparison
Was this review useful?