Nextiva
110 reviews | Login/signup to write review
4% recommend this provider to a friend.
Availability: worldwide
Founded in: 2005
"After switching to Nextiva, we now have ten phones, an automated attendant, a dedicated T-1 for internet, twice as many employees, and our monthly cost is still $500 less than before. The call quality is great, everyone has their own voicemail, customers love how easy it is to access reps, we couldn’t be happier."
by Jon Floyd, CEO EFX
Nextiva offers a simple approach to office telephone service that is radically altering the economics of the small business telephone market: high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.
Nextiva has two basic phone plans: Connect and Connect 360. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).
No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.
Connect 360 Unlimited
The complete business solution. No contracts. Unlimited calling. Top rated call quality. US based support. Best features.
Key Features:
- Unlimited calling
- US-based support
- No contracts
PBX - Connect 360 Unlimited
US-based support for unlimited calling and top-quality calls. No contracts required.
Key PBX Features:
- Unlimited calling
- US-based support
- No contracts
SIP Trunking - Connect 360 Unlimited
No contracts, unlimited calling, best-quality calls. A complete business solution.
Key SIP Trunking Features:
- Unlimited calling
- US-based support
- No contracts
Basic Info
- Monthly Fees: $29.95
- Cancellation Fees: $0.00
- Setup Fees: $0.00
- Long Distance: $0.00/min
- Shipping: $0.00
- Other Fees: N/A
Special Notes
30-day money back guarantee!Available Features
- Call Blocking
- Conference Calling
- Call Forwarding
- Call Hold
- Call Transfer
- Music on Hold
- Caller ID with Name
- Call Waiting Disable *70
- Call Waiting ID
- Distinctive Ring
- Do Not Disturb
- Muti Lind User
- Multiple Users
- Area Code Selection
- Extra Number (Virtual Numbers)
- Toll Free Numbers
- BYOD (Bring Your Own Device, SIP)
- Call Messaging
- Enhanced Voice Mail
- Voice Mails Emailed to You
NOTE: International rates displayed are based on calls made from US.








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laura_garrison
Member since: Mar 2010
xxx.xxx.232.2
Points: 55
Re: Nextiva
Posted on: Mar 07, 2010The service has worked better than i thought it would. I got Nextiva setup based on the good things i read and I can agree with people who wrote here before me. I started my own company and went with voice over ip instead of my local phone company for the office phone. The price is a good deal and so is the overall value of this service.
Would recommend to a friend.
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dmarx
Member since: Feb 2010
xxx.xxx.254.133
Points: 54
Nextiva Voip Review
Posted on: Feb 16, 2010I have been a customer of Nextiva since 8/09 and have been happy. Mobility was what I need for my calling and my cell phone is not the right fit for me. I can't operate my business off of my cell phone. I use voip on my computer with Bria and Nextiva. Since I travel regularly I got myself a wireless card from Sprint and I'm able to make all my business related calls from my computer. The caller ID information shows my business name since I am calling from my Nextiva service. The best thing that I started taking advantage of is calling on the airplane. Delta has wifi service and I make calls thru Bria. It is great and I fully recommend giving it a shot. Quality is clear and its been a blessing for me.
Would recommend to a friend.
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Brian
Member since: Feb 2010
xxx.xxx.31.46
Points: 49
I switched from Vonage to Nextiva
Posted on: Feb 13, 2010Read review.
Read review.
I switched from Vonage to Nextiva after two months of hell with Vonage. Calls would drop and their outsourced support was horrible. I'd wait on hold to get help and the phone would disconnect or they would have to call me back. The only benefit of Vonage was that they gave me the free equipment. Fortunately I was able to get out of the contract without paying a termination fee. I got my number that I transfered from Verizon to Vonage over to Nextiva and since I have switched everything over, Nextiva has been perfect. The monthly service rate has been cheaper than Vonage and Verizon while the service has been better ten fold.
Would recommend to a friend.
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pekasus
Member since: Feb 2010
xxx.xxx.57.214
Points: 48
Re: Nextiva
Posted on: Feb 02, 2010Price, friendly customer service
Everything else.
I chose Nextiva after seeing the reviews on this site. However, I must say I am extremely disappointed. If I were a residential customer with one line, it would be fine. But I run a business with several lines. I have had a series of problems with porting the numbers. Nextiva advised me of the porting and gave a 3 hour window, which was good. So I tried to set up the number to forward to another line immediately so we wouldn't lose calls. We lost calls. I called customer support, who then walked me through a bunch of steps "cycle" the phone, which apparently needed done in the first place. That was fine. I then prepared for the next numbers to port, only to find out 4 days after they ported that they already ported. Luckily, these numbers were rarely used, however we found out that they ported when a customer informed us that a "robot" answered the phone. Embarrasing.After about 2 months of using them, I still have a number that won't port. I can't get ahold of anyone to fix this. I've left messages and e-mailed. Now, I am calling them and THEIR phones aren't working...not a good sign for a communications company.Also, their web interface is not user-friendly and is not logical.Bottom line, if you have one phone at your house, they're probably ok. If you have a business, stay away.
Would not recommend to a friend.
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will32
Member since: Oct 2009
xxx.xxx.164.204
Points: 0
Extremely Pleased with Nextiva's InTalk
Posted on: Oct 18, 2009Excellent call volume, sound quality, and reliability. Excellent customer service. Good Value.
None
I have been using Nextiva's InTalk service for a couple of months, and I could not be more pleased. As a frequent international caller, I had been using another provider that now offers "free calling" to a number of countries. The problem with the other provider was that many calls did not go through, I had frequent dropped calls, and voice quality was inconsistent. I tried InTalk based on the recommendations on this site, and what a difference! Now, my calls always go through, voice quality and volume are quality excellent, I have not had any dropped calls.
Sign-up was easy and Nextiva ported my number without a hitch. Also, I was particularly pleaed with the technical support person with whom I spoke. He was not reading a script--he was clearly competent and concisely answered my questions.
I highly recommend Nextiva's InTalk service!
to a friend.
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will32
Member since: Oct 2009
xxx.xxx.165.221
Points: 0
Excellent VOIP Provider with Top-Notch Technical Support
Posted on: Oct 17, 2009Excellent voice quality and call volume Reliable Excellent technical support Excellent customer service Good value
None
I have been using Nextiva's InTalk service for a couple of months, and I could not be more pleased. As a frequent international caller, I had been using another provider that now offers "free calling" to a number of countries. The problem with the other provider was that many calls did not go through, I had frequent dropped calls, and voice quality was inconsistent. I tried InTalk based on the recommendations on this site, and what a difference! Now, my calls always go through, voice quality and volume are quality excellent, I have not had any dropped calls.
Sign-up was easy and Nextiva ported my number without a hitch. Also, I was particularly pleaed with the technical support person with whom I spoke. He was not reading a script--he was clearly competent and concisely answered my questions.
I highly recommend Nextiva's InTalk service!
to a friend.
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findsarah
Member since: Oct 2009
xxx.xxx.168.41
Points: 0
Nextiva
Posted on: Oct 16, 2009None- It doesn't work.
Everything- no service.
I bought Nextiva because of the good reviews I read on this site, but I have had it for two months and it has never worked. The agents are friendly but force me to spend hours on hold while they do some bogus "work" on the system. They tell me as soon as I recycle the equip., I will have brilliant phone service. I have done this more than 3x. Yes, I have spent more than 3 hours on the phone with them (what phone?).
I now believe that they have no interest in residential customers. They take money and when I asked for cancelation and refund, I was told to call back in two hours (another tactic--delay, delay, delay).
Nextiva for resdential customers means using up cell-phone minutes on them (which I had reduced because I thought I had a home phone, which after 3 months, I still do not have).
to a friend.
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Josef
Member since: Sep 2009
xxx.xxx.122.245
Points: 63
Service Review of nextiva
Posted on: Sep 28, 2009Level of customer support and assistance with transferring to Nextiva was very impressive.
I don’t have one bad thing to say.
I found Nextiva from sites reviewing them and went with their phone connection because of the good things people say. Nextiva has given us everything we need. We run our phones with them, our 800 numbers and our faxing. Having consolidated the three services and saving money is exactly what we wanted. I agree with the people before me, the service is exceptional. You can tell that they care about customer service and I will continue referring people I know to Nextiva.
Would recommend to a friend.
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HR Staffing Tools
Member since: Sep 2009
xxx.xxx.60.43
Points: 0
Nextiva is great!
Posted on: Sep 23, 2009I have been using Nextiva for about 2 months. Excellent customer service along with reliable service makes this a terrific service to have.
to a friend.
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RameshSalman
Member since: Aug 2009
xxx.xxx.185.133
Points: 0
My Nextiva Voip Review
Posted on: Sep 23, 2009People are nice and the entire system works right.
Overall I have been very pleased with nextiva, hence me writing a testimonial. We use dsl for internet connection and switched to voip when we moved offices.
Instead of taking our service with frontier business to the new location, we signed up for nextiva and had them port our numbers. We are going into our third month using nextiva and can say that it is an upgrade from what we were using before. Frontier was charging us an additional $25 each month for long distance.
The sound quality is very good and using the using the online account manager to change extensions and information is easy and an upgrade compared to what we were dealing with when we used frontier. It would have been great if the porting of our numbers completed earlier, the process took us a bit less than two weeks. I've calculated that we will save $2100 in our first year. The line and long distance savings are big. We are saving good money on toll free minutes too. I recommend nextiva for small business.
to a friend.
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