RingCentral

RingCentral offers a complete and scalable business VoIP solution. With RingCentral Office, you can add enough lines for your business and customize the system to suit your business’ needs. Easy to set up and easy to manage, RingCentral gives you a top-notch solution in the cloud. Best of all, you can connect your system the day your phones arrive.

 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Ring Central Phillipines customer service clueless

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2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
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Average: 1 (1 vote)
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Average: 2 (1 vote)
Lack of customer service. No way to be transferred to a customer service in the U.S. who can resolved issues. It was like the blind leading the blind. Other than that, you have to do everything yourself via website/online.
Very easy to get set up. Sales people in USA are patient.
No customer service. Set up was difficult and a chore. The support is a call center in the Philippines. They don't have a clue about the phone systems, how to set up, or our American culture.
No

Consistently excellent service -RingCentral

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
We've always had excellent service from the moment we made the initial phonecall. Delivery, installation, training and customer support is all faultless. Good work Team!
Yes

Friendly service, long problem resolution waits.

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4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
If you need call in support, my best recommendation is that you schedule it for a time when you have at least an hour to burn because every time I have needed support, it usually eats an hour block of my schedule. I can't say whether this is due to the level of complexity of the problem, or a lack of training/troubleshooting skills of the service team. Regardless, it would be nice if they could cut this in half.
Your representative was easy to work with and had good communication skills. He was very friendly and accommodating. When it works, the product sounds good.
It took forever to get to the bottom of the problem. I don't know if it was the difficulty level of the problem or the lack of knowledge and/or troubleshooting skill of my service rep. I wasn't happy being on the phone forever, which seems to be the case with your support team.
Yes

Not Very Innovative

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4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
We have been using RingCentral for about 10 years now. RingCentral and GotVMail were the only major players I could remember at the time. Service with RingCentral has been just barely acceptable over the years... just good enough to prevent me from going through the pain of switching our (2) company phone systems elsewhere. RingCentral has thrown some disruptive updates my way over the years. They used to have a feature that appended the extension number the caller dialed at the end of their caller ID. This feature was removed about 2 years ago, without notice, and all of our employees were very confused for a few days until we reconfigured the system to announce the name of the extension dialed before the employee answers the phone. A later software update that RingCentral performed disabled the call announce on us. Again after a few days of confusion, I ended up re-configuring the inbound caller ID and announcements. This time the feature did not disappear on us, but the RingCentral update just deleted out settings without warning. About a year ago, there was a major bug in the system that prompted me to start exploring other services. We have several mobile employees that use their cell phones instead of desk phones. A neat feature of RingCentral plays a recording when a user answers their phone asking them to press "1" to accept the call. This prevents the cell phone's voicemail from interfering if the user wants to reject the call. Well, for a period of about 3 weeks, this feature stopped working- no matter how long / hard we pressed "1" to accept a call, the system would return and say "I am Sorry I did not hear you" and hang up resulting in many missed calls. RingCentral tried blaming our cell phones, then the carriers... I somehow doubt that 3 different cell phones across two different carriers (AT&T and Verizon) experienced the same glitch at the same time. RingCentral never apologized for the problem, not offered a fix, but the problem did go away so I gave up searching for a new provider. The RingCentral feature set has remained very static over the past 10 years. One key feature I have always wanted is an attended transfer. I also don't like the fact you can't ring an extension for an unlimited amount of time (something I wanted to do for our after-hours support line where extended hold times are common.) I will probably stick with RingCentral for awhile longer. When I started evaluating other solutions, I realized many other hosted PBX solutions lack some of the most fundamental features we have become accustomed to over the years such as "press to accept" and call-announce.
Good pricing; Offers both PBX and Digital Lines
Customer Service is unresponsive (I have tickets opened from months ago); Their "updates" take features away instead of adding new ones; Reliability is poor at times.
No

5 Years Satisfied Customer

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4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.2
Average: 4.2 (1 vote)
I've been a subscriber to RingCentral for nearly five years with three different accounts (two still active) and its online service is one of the best that I have ever used. I have both an Office account and a Professional account and feel that the quality and continuity of both services is superior. I have always been impressed by the availability, system knowledge, and language skills of the telephone support staff. This aspect of RingCentral's service delivery was especially important during the start-up of their service in my businesses. And my most recent interaction with telephone support two months ago achieved the standard of service that I have always expected.
Full featured, reliable service, quality tech support
Pricing
Yes

RingCentral

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5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)
Got quick answer. Very nice working with RingCentral Partner support. RingCentral for Desktop is easy to use and very full-featured. Company adds new features and products quite often.
Yes

Great service! - RingCentral

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
Greeeeeeeat Service!!!! I would recommend RingCentral. It is a very reliable service. The reps are very helpful and attentive. I would recommend this service to anyone who is looking for a cloud phone system. Excellent help and the reps are very responsive.
Yes

HIghly Recommended - RingCentral

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
As a new small business, I chose Ring Central as my provider as I service a wide area and have many contacts in the USA & Canada. Price is very sufficient and everyone I have spoken to in customer care when I needed help were amazing! Keep up the great work :)
Apps for my iPad & iPhone
Yes

A good solution for my needs - Ring Central

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
So far I have enjoyed the ringcentral feature set and voice quality. I have called the tech support people a couple of times and they have been very helpful.
I like all of the features that ringcentral offers. The support staff does a great job and are very patient.
If your Internet connection goes down so does your phone, but that's to be expected.
Yes

review of RingCentral Customer Service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
All was good and my support person was extremely helpful! Use RingCentral. They are very professional and continue to improve both their desktop and soft phone products.
Yes

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RingCentral

San Mateo , CA
United States
2003Year Founded
78%Recommend
118User Reviews
Get Quote

Overall Rating

4.3205
4.35
88%
82%
88%
83%
86%

Service Locations

  • United States
  • Canada
  • Mexico
  • Puerto Rico

The Skinny

Founded in 2003, RingCentral has been using their cloud communication services in order to help businesses connect via reliable and tech-forward solutions. The company strives to tackle modern IT challenges by creating a dynamic communications system that is entirely flexible and easy to use. In order to achieve this, RingCentral delivers a phone system that is secure, reliable, flexible, and dynamic. Their Business offerings keep you connected no matter where you are, especially with their BYOD option and Mobile apps, which easily convert smartphones and tablets into business phones. They have a great support and resources center, and even offer their customers a Dedicated Onsite Deployment (DOD) program, where a RingCentral representative will visit you and help oversee the sucessful implementation of your new phone system. 

RingCentral currently provides service to over 300,000 customers and counting.

The Rub

RingCentral offers plans with the following plans and price tiers: Standard from $24.99/month/user; Premium from $34.99/month/user; and Enterprise from $44.99/month/user, all offered with a 30-Day Free Trial. Each of these plans boasts the following:

  • Unlimited Calling to the US and Canada
  • Unlimited Extensions
  • One toll-free and one direct-dial local number for voice and fax
  • 1000 free toll-free minutes
  • One direct-dial local number per user

With larger plans, you get unlimited extensions for multiple office locations. The toll-free number, dedicated fax line (plus fax to email) will mean your business is always completely and easily accessible.

Bottom Line

When it comes to a business phone system, RingCentral delivers the features, unlimited calling, and mobility you need. Their cloud phone system works across all locations, and you can make the most of your system through integration with CRM solutions (available with Premium and Enterprise plans) like Salesforce, Zendesk, and more. On top of this, RingCentral offers 24/7 customer and tech support. There are even account advisors to help you set up your system if you are having trouble. 

You can port your existing business number or create a brand-new vanity number ($30 setup fee) for your business. You can also rent or purchase professional-grade IP phones that are ready to go, out of the box – just plug them in and start calling.

Awards

RingCentral has received many prestigious awards and accolades, including:

  • WhichVoIP.com's Top Cloud Communications Provider for 2014
  • 2014 North America Frost & Sullivan Award for Market Leadership
  • 2014 INTERNET TELEPHONY TMC Labs Innovation Award
  • Global Excellence Award for Outstanding Product/Service
  • TMC’s Customer Magazine 2014 CRM Excellence Award
  • TMC’s Unified Communications 2014 Product of the Year Award
  • The Big Idea Award 2014 Winner
  • The Cloud Innovation World Cup Award for ICT Business Services 2014

Our Two Cents

It doesn't come as a surprise that RingCentral is loved by businesses both big and small; just check out the number of testimonials and case studies on their website. From outstanding 24/7 customer service to scalable plans, RingCentral has what you seek when it comes to a reliable business phone company. One thing to be aware of, though, is that RingCentral does have a fair use limit on their unlimited calling plans: a 98% excessive use limit. That means that if you use more minutes than 98% of RingCentral customers with unlimited calling plans, you'll be charged the per minute rate for your calls above that threshold. 98% is a pretty high threshold, so you should be okay.

Another big perk is that RingCentral has great mobility. They offer free smartphone apps, which means you can take your phone system everywhere. Apps are currently available for both iPhone/iPad and Android devices.

Plan Info
Plan Name RingCentral Standard
Plan Summary When signing up for RingCentral's Standard Plan, you get unlimited calling with basic features for an affordable monthly price. The Standard Plan comes with 1000 included toll free minutes, 4 people per HD video conferences and online meetings, and US-based support, plus unlimited calling.
Key Features
  • Mobile App
  • Unlimited Calling
  • Toll-Free Minutes
  • U.S. Based Support
Notes $24.99/mo per user price is offered with an annual payment plan for 2-19 users. 1,000 toll free minutes US and Canada only. Reasonable use policies apply on all plans. Additional toll-free minutes billed at 3.9¢/min. No integration for Salesforce, Zendesk, or Desk.com. System can be expanded as needed. See site for additional pricing for add-ons.
Plan Pricing & Services1
Regular Price $24.99
Promo Price N/A
Price Disclaimer As Low as
Setup Fees Free
Activation Fees Free
Number Porting Fee Free
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Plan Pricing Tiers2
Month to Month
(per user)
  • 1 user : $42.99 / mo.
  • 2 - 19 users : $27.99 / mo.
  • 20 - 99 users : $24.99 / mo.
  • 100 - 999 users : $22.99 / mo.
Annual Contract Paid Monthly
(per user)
  • 1 user : $49.99 / mo.
  • 2 - 19 users : $34.99 / mo.
  • 20 - 99 users : $31.99 / mo.
  • 100 - 999 users : $29.99 / mo.
Annual Contract Prepay
(per user)
  • 1 user : $34.99 / mo. x 12
  • 2 - 19 users : $24.99 / mo. x 12
  • 20 - 99 users : $21.99 / mo. x 12
  • 100 - 999 users : $19.99 / mo. x 12
Toll Free
Setup $0.00
Monthly $4.99/mo./line
Included Min. 1000
Add'l Min. Cost $0.039
Faxing
Setup $0.00
Monthly $7.99/mo./line
Included Pages 500
Add'l Pages Cost 0.059
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance Unlimited
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost No
Plan Features
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant Yes
Barge No
Business SMS Yes
Busy Lamp Field Yes
Call Analytics No
Call Announce No
Call Continuity No
Call Forwarding Yes
Call Forwarding - Advanced Yes
Call Hold Yes
Call Logs/Reports Yes
Call Me Now Yes
Call Monitoring Yes
Call Notifications Yes
Call Park Yes
Call Pass No
Call Queuing Yes
Call Recording No
Call Return Yes
Call Routing No
Call Screening Yes
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic No
Caller ID Block No
Caller ID Control No
Click-to-call Me No
Click-to-dial No
Conference Bridge Yes
Conference Calling Yes
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client No
Dial-by-Name Directory Yes
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me Yes
Group Paging Yes
HD Video Conferencing Yes
HD Voice No
Hunt Groups Yes
Interactive Voice Response Yes
Local Number Portability Yes
Mobile App Yes
Mobile/Desktop Sync Yes
Music on Hold Yes
Redial No
Ring Groups No
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance Yes
Simultaneous Ring Yes
Softphone Yes
Speed Dial No
Switchboard Software Yes
Telephone Numbers (DIDs) Yes
Third Party Softphones Yes
Unified Inbox No
User Portal No
Video Conferencing Yes
Virtual Extensions Yes
Virtual Fax No
Visual Voicemail Yes
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription Yes
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
Plan Info
Plan Name RingCentral Premium
Plan Summary With RingCentral's Premium plan, you get all the perks of the Standard plan plus inbound Caller ID, HD Voice, multi-level auto attendant, and more. Plus 2,500 toll free minutes and a max of 25 people per online meeting and video conference.
Key Features
  • Mobile App
  • Included Toll Free Min.
  • Unlimited Calling
  • CRM Integration
Notes $34.99/mo per user price is offered with an annual payment plan for 2-19 users. 2,500 toll free minutes US and Canada only. Reasonable use policies apply on all plans. Additional toll-free minutes billed at 3.9¢/min. System can be expanded as needed. See site for additional pricing for add-ons.
Plan Pricing & Services1
Regular Price $34.99
Promo Price N/A
Price Disclaimer As Low as
Setup Fees Free
Activation Fees Free
Number Porting Fee Free
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Plan Pricing Tiers2
Month to Month
(per user)
  • 1 user : $47.99 / mo.
  • 2 - 19 users : $37.99 / mo.
  • 20 - 99 users : $34.99 / mo.
  • 100 - 999 users : $32.99 / mo.
Annual Contract Paid Monthly
(per user)
  • 1 user : $54.99 / mo.
  • 2 - 19 users : $44.99 / mo.
  • 20 - 99 users : $41.99 / mo.
  • 100 - 999 users : $39.99 / mo.
Annual Contract Prepay
(per user)
  • 1 user : $44.99 / mo. x 12
  • 2 - 19 users : $34.99 / mo. x 12
  • 20 - 99 users : $31.99 / mo. x 12
  • 100 - 999 users : $29.99 / mo. x 12
Toll Free
Setup $0.00
Monthly $4.99/mo./line
Included Min. 1000
Add'l Min. Cost $0.039
Faxing
Setup $0.00
Monthly $7.99/mo./line
Included Pages 500
Add'l Pages Cost 0.059
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance Unlimited
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost No
Plan Features
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant Yes
Barge No
Business SMS No
Busy Lamp Field Yes
Call Analytics No
Call Announce No
Call Continuity No
Call Forwarding Yes
Call Forwarding - Advanced Yes
Call Hold Yes
Call Logs/Reports Yes
Call Me Now Yes
Call Monitoring Yes
Call Notifications Yes
Call Park Yes
Call Pass No
Call Queuing Yes
Call Recording Yes
Call Return Yes
Call Routing No
Call Screening Yes
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic No
Caller ID Block No
Caller ID Control Yes
Click-to-call Me No
Click-to-dial No
Conference Bridge Yes
Conference Calling Yes
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client No
Dial-by-Name Directory Yes
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me Yes
Group Paging Yes
HD Video Conferencing Yes
HD Voice Yes
Hunt Groups Yes
Interactive Voice Response Yes
Local Number Portability Yes
Mobile App Yes
Mobile/Desktop Sync Yes
Music on Hold Yes
Redial No
Ring Groups No
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance Yes
Simultaneous Ring Yes
Softphone Yes
Speed Dial No
Switchboard Software Yes
Telephone Numbers (DIDs) Yes
Third Party Softphones Yes
Unified Inbox No
User Portal No
Video Conferencing Yes
Virtual Extensions Yes
Virtual Fax No
Visual Voicemail Yes
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription Yes
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
Plan Info
Plan Name RingCentral Enterprise
Plan Summary The Enterprise plan from RingCentral is the their top-tier plan and the ultimate package: you get voicemail to text, CRM integration, multi-level auto attendant, automatic all recording, and all of the features that come with the Enterprise plan. Plus 10,000 toll free minutes and up to 50 people per meeting in video conferencing and online meetings. The Enterprise also adds voicemail-to-text for added mobility and flexibility.
Key Features
  • Mobile App
  • Included Toll Free Min.
  • Unlimited Calling
  • Voicemail-to-Text
Notes $44.99/mo per user price is offered with an annual payment plan for 20-99 users. 10,000 toll free minutes US and Canada only. Reasonable use policies apply on all plans. Additional toll-free minutes billed at 3.9¢/min. System can be expanded as needed. See site for additional pricing for add-ons.
Plan Pricing & Services1
Regular Price $44.99
Promo Price N/A
Price Disclaimer As Low as
Setup Fees Free
Activation Fees Free
Number Porting Fee Free
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Plan Pricing Tiers2
Month to Month
(per user)
  • 1 user : $62.99 / mo.
  • 2 - 19 users : $52.99 / mo.
  • 20 - 99 users : $47.99 / mo.
  • 100 - 999 users : $42.99 / mo.
Annual Contract Paid Monthly
(per user)
  • 1 user : $69.99 / mo.
  • 2 - 19 users : $59.99 / mo.
  • 20 - 99 users : $54.99 / mo.
  • 100 - 999 users : $49.99 / mo.
Annual Contract Prepay
(per user)
  • 1 user : $59.99 / mo. x 12
  • 2 - 19 users : $49.99 / mo. x 12
  • 20 - 99 users : $44.99 / mo. x 12
  • 100 - 999 users : $39.99 / mo. x 12
Toll Free
Setup $0.00
Monthly $4.99/mo./line
Included Min. 1000
Add'l Min. Cost $0.039
Faxing
Setup $0.00
Monthly $7.99/mo./line
Included Pages 500
Add'l Pages Cost 0.059
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance Unlimited
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost No
Plan Features
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant Yes
Barge No
Business SMS No
Busy Lamp Field Yes
Call Analytics No
Call Announce No
Call Continuity No
Call Forwarding Yes
Call Forwarding - Advanced Yes
Call Hold Yes
Call Logs/Reports Yes
Call Me Now Yes
Call Monitoring Yes
Call Notifications Yes
Call Park Yes
Call Pass No
Call Queuing Yes
Call Recording Yes
Call Return Yes
Call Routing No
Call Screening Yes
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic No
Caller ID Block No
Caller ID Control Yes
Click-to-call Me No
Click-to-dial No
Conference Bridge Yes
Conference Calling Yes
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client No
Dial-by-Name Directory Yes
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me Yes
Group Paging Yes
HD Video Conferencing Yes
HD Voice Yes
Hunt Groups Yes
Interactive Voice Response Yes
Local Number Portability Yes
Mobile App Yes
Mobile/Desktop Sync Yes
Music on Hold Yes
Redial No
Ring Groups No
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance Yes
Simultaneous Ring Yes
Softphone Yes
Speed Dial No
Switchboard Software Yes
Telephone Numbers (DIDs) Yes
Third Party Softphones Yes
Unified Inbox No
User Portal No
Video Conferencing Yes
Virtual Extensions Yes
Virtual Fax No
Visual Voicemail Yes
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription Yes
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

Recent Reviews

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5

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Definitely top end service. we are happy with customer service and the overall experience. Best service at very reasonable price.

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