ITP
93 Reviews |
76% recommend this provider to a friend.
Availability: United States, Canada, Puerto Rico
Founded in: 2007
"ITP is the best VOIP provider out there. I've been fishing around trying to find the optimal provider to use, and ITP, without a doubt in my mind, is the best I have used."
by Jerrylew
ITP is one of the leaders in the VoIP revolution – because they are flexible. One of the few VoIP providers able to offer excellent business and residential VoIP service, the Internet Telephone Provider (ITP's full name) won't give you the run around, because they don't want you to run around. They want your business and they'll work for it.
Consider ITP's business VoIP plans: they know there are a lot of business out there. And they know that every business has different needs. That's why they provide a basic metered plan, at two-and-a-half cents a minute, for businesses and phones with a low call volume.
ITP also knows your business needs unlimited calls, too. So they provide scalable unlimited plans. For instance, having more than 20 lines on the same ITP plan will net your business a 25% discount – up front. That in addition to any concessions and perks they throw in to make the sale. Add in that ITP has various unlimited international calling packages, easily customized for the other countries that you call the most, and ITP looks better and better. Check the international rates tab to the right for an example of some of ITP's great international rates. (Be sure to check their website frequently, too; the rates can change for the better very quickly).
Where ITP really shines is in consumer VoIP/residential VoIP market. Whether you need one line or two, specific low international rates or an unlimited international calling plan, or just unlimited calls in the United States, consider ITP. They got a bevy of plans to choose from, but we'll give it to you straight, right here:
They don't need a contract and don't want one.
Unlike some of the other guys, ITP will give you a hefty discount without a contract. You'll pay for ten months, then get the final two months for free. Plus, you get an ITP phone adapter included in your service plan. That means you can take your phone anywhere. And, since there isn't a contract, there isn't the prohibitive cancellation fee that some of the other providers out there conceal. Throw in unlimited calling and what's not to love. What's not to love?
ITP stands for Internet Telephone Provider, technically. But ITP also has some great internet telephone people, too, who are there for you, 24/7 (that's our way of saying that they have 24/7 customer service).
Go ahead. Go ITP.
VoIP Phone Service
2 months free. No contracts. And unlimited calling. Interested?
Key Features:
- 2 months free, any plan
- Phone adapter provided
- No contracts, no cancellation fee
Basic Info
- Monthly Fees: $8.32
- Cancellation Fees: $0.00
- Setup Fees: $0.00
- Long Distance: $0.00/min
- Shipping: $12.95
- Other Fees: N/A
Special Notes
Free ITP phone adapter included in the package. 2 months free after 10 months paid. ITP does charge an activation fee, which varies based on your service plan.Available Features
- Call Blocking
- Conference Calling
- Fax Capabilities
- Faxes to Email
- Call Forwarding
- Call Hold
- Call Transfer
- Music on Hold
- Caller ID with Name
- Call Waiting Disable *70
- Call Waiting ID
- Distinctive Ring
- Do Not Disturb
- Multiple Users
- Area Code Selection
- Extra Number (Virtual Numbers)
- Toll Free Numbers
- BYOD (Bring Your Own Device, SIP)
- Call Messaging
- Enhanced Voice Mail
- Voice Mails Emailed to You
NOTE: International rates displayed are based on calls made from US.
Last Updated: 05/21/2012 03:05 AM
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mkleinvoipreview1
Member since: Mar 2012
xxx.xxx.91.136
ITP: A deceptive company
Posted on: Mar 30, 2012Easy setup, good call quality.
Less than 100% accuracy in pricing and busines practices. Buyer beware - as these people are somewhat misleading. See review.
This company is less than completely open about their pricing. They indicate it's a set price - but then they tack on their own "per line charges" to increase their monthly prices (and they only show the extra charge under the nebulous heading of "fees".) They also indicate that the first month is free? Not quite - which is another bit of deception in their business practices. They will only do that if you catch and complain about the automatic billing and they still charge you their line fees. I find this company less than completely open and honest in their marketing and business practices – it’s a shame really as their feature list is strong but their business ethics seem weak. Ah well, it’s time to find a replacement for them. I would NOT recommend this company to a friend.
Would not recommend to a friend.
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szuckut
Member since: Mar 2012
xxx.xxx.108.227
ITP: Inferior voice quality
Posted on: Mar 03, 2012Friendly service. Easy set up of ITP equipment.
Inferior voice quality; charges higher than advertised; very tough contract making it difficult to move away from them
I switched from Comcast to ITP effective 12/6/11 and ported my phone number over to them. Within a few days I realized that the voice quality was significantly worse than Comcast (e.g. couldn't different 's' from 'f' when people were speaking) and the tech support couldn't solve the problem. so I figured it was either my set up or that the service was just inferior. Part of the problem may be that the ITP box connects to an ethernet port on my router, while with Comcast, the phone cable directly connects into Comcast's cable modem. On 12/9/11 I called Comcast to get the phone number ported back to Comcast. ITP made it very difficult for Comcast to port the number back. I spent a few hours on the phone with Comcast, ITP, sometimes with both firms in a conference call to resolve the issues. Finally, on Feb 27 2012, my number was ported back to Comcast and I am enjoying the higher voice quality again. Also, I had ITP basic service and the monthly charge is $26.17 (that is what my credit card statement says), and they also charged me ~$45 for the little Linksys box that is required for their service. So I think they are not advertising the correct rate.
One other piece of information: I based my decision to select ITP on the website whichvoip.com. So after this experience with ITP I wanted to provide a review (there are many reviews on this website). It turns out one cannot provide reviews!! which makes me think that the website whichvoip.com is fraudulent. I filed a BBB complaint in this regard.
It is a shame that even review sites you cannot trust anymore! I hope this is useful and thank you for reading this post.
Would not recommend to a friend.
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ITP VOIP Review
Thank you very much for your review! I am paying 50% more than the quoted price, and the sound quality is not great. Shipping and setup fees were $40+. I also experienced GREAT difficulty trying to post a negative review of ITP. It seems it is not possible to submit a review. The review is rejected, and the fields are all erased. I wish I had seen this review before I signed on with ITP.
axing
Member since: Feb 2012
xxx.xxx.82.180
ITP: Inconsistent voice quality
Posted on: Feb 06, 2012Good features good price
Inconsistent voice quality. gets worse over time to the point of useless
After 1-2 months of use, it is becoming inaudible. Not usable at all. Tech support was good but couldn't solve my problems. I maybe just one of the outliers who is not lucky. I'm going to try Ooma instead. At least I can get it from Costco and have 3 months risk free.
Would not recommend to a friend.
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van860
Member since: Nov 2011
xxx.xxx.14.213
You Can't Beat ITPVoip
Posted on: Nov 16, 2011For the features and everything you get for your money, you can't beat ITPVoip.
Sometimes hear crackling/echoes. Usually hanging up and calling back clears the issue.
I did a lot of research checking into what people said about the different VOIP providers out there and I always came back to ITP because of the reviews and now, I am so glad I did. I signed up in July 2011, a few days later I received the linksys voip box. I plugged it into my router and within minutes of opening the box I was dialing out with my new phone number. The number that was given to me was local, but not the city I wanted, so I called customer service and within a few minutes I had picked from a few different numbers that the rep gave me to choose from in the city I wanted. She then told me to uplug the box for a minute or two and then plug back in and they would reprogram from the office. I plugged it back in a few minutes later and I had the telephone number I had chosen with the rep on the phone. Billing is not like traditional phone lines. You don't get a bill in the mail requesting payment and you pay when you feel like it, they take it the same time every month from a credit card that you are required to have on file.
I love the fact that I can take this box (and a cheap cordless phone) anywhere with me, plug it into a router and I have my own phone number. You can't do that with a traditional landline. I have also discovered it works fine with a Linksys WET610N wireless bridge instead of plugging directly into a router. I also love the fact that if someone leaves me a voicemail and I am not home, I get the voicemail emailed to me as a .wav file and I can listed to it on my iPhone. I wish I had done this a lot sooner. Its half the price of what I used to pay for the same thing with AT&T and Cox Cable and that's with the unlimited plan with ITP. If you don't call out much, go for the 500 minute plan (500 outgoing minutes, unlimited incoming and unlimited outgoing to other ITP customers), its $15 a month after the taxes. How can you beat it. No contracts, friendly customer service and great product. Sign up today!
Would recommend to a friend.
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rhodzimm
Member since: Jan 2011
xxx.xxx.214.246
ITP Review: ITP has been a pleasure to work with
Posted on: Jan 24, 2011Price, Quality, Customer Service, ease of installation
Basic plan doesn't handle faxes
After AT&T, ITP has been a pleasure to work with. They had me up and running within two days including porting my old number. Installation was easy and now for free I have all the goodies AT&T wants to charge for.
Would recommend to a friend.
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mmlouie
Member since: Dec 2010
xxx.xxx.246.227
ITP Review: Worst nightmare! Buyer's beware!
Posted on: Dec 18, 2010basic pricing is cheap, easy setup.
keep charging your credit card after cancellation, toke two months to credit back. too many up-sell, too many technical issues, no weekend customer service and technical service, no call back ever.
Worst nightmare! Buyer's beware!!! You are being charge the moment you signed up, not the moment your service is active. It toke me 11 days to get my unit and another 2 days to get my number and running. Then i could only make calls and not able to receiving calls, after three days of contacting technical service; found out that the unit was ported to someone elses number. So they resolved it by assigning me to another number. Then the voice mail will not work, toke another 2 days to resolve. Cancel the service and nothing was refunded, was told to read the fine print. Nothing is refundable, so buyers beware!
Would not recommend to a friend.
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suhasurkude
Member since: Dec 2010
xxx.xxx.226.224
Review of ITP: i got rid of ITPVOIP
Posted on: Dec 03, 2010Quite reliable service, Technical support is very efficient, no contract
Customer service is bad, sound quality is okay, webpage is very naive
I have used ITO voip for about an year. Sound quality was okay, though at times i could hear echo on the line despite having 6mbps internet connection. I had some technical problems at times and they were resolved very efficiently. They need to improve their site drastically, it's very basic and non-intuitive and one can't get anything done from there. What concerned me the most was that, they somehow flagged my line as business line and started charging me per minute while i had signed up for residential line. I received a huge bill for that month. I had signed up for residential unlimited calling within US and 60 other countries. My minute usage was less than 1000 mins per month and there was nothing unusual that month. I had to spend hours with the customer support to get the refund and they told me that they can't stop my line from being flagged as business line, since it depends upon the usage. So, this could happen again was the message from them. That made me think whether i really wanted to spend that much time with the customer support next time i receive a huge bill. After that month, i got rid of ITPVOIP and went with vonage. I have been a very happy customer of theirs since past 8 months now, their customer support is awesome and sound quality is amazing.
Would not recommend to a friend.
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rdmitch
Member since: Nov 2010
xxx.xxx.134.42
ITP took me 5 minutes to get going - ITP Review
Posted on: Nov 20, 2010I spent days on line researching VoiP and ended up with ITP, Not because of price, they all seemed pretty close, but I liked that I could probably keep my existing phone number. It took about a week for the number to get "ported" but it's been great so far. Took about 5 minutes to be up and running. I notice no difference in quality from the old land line, lots of great features and the caller I.D. even works!! I did end up buying a Panasonic digital system so I have 6 phones in the house and everything is great. I highly recommend ITP even though I am still only a month into the use.
Took a few days and some wrong numbers to figure out they had given me a temporary number that was already in use by someone else. I would have prefered to pay a year up front or get a quarterly bill. I just don't like giving credit card info to anyone.
Gosh, I feel bad for the others that have had problems with ITP. I can't say anything bad. I'm no tech guru but consider myself reasonably intellegent, An engineer by trade so I can look at many aspects of a item and make a fair determination. ITP took me 5 minutes to get going and after a minor glitch that did not even effect service I have never had a problem. The minor problem was a matter of a bad ported number. Within a day they took care of it. They called me 2-3 times to make sure things were working and that I was happy. Thet never promised I could keep my existing number, as thats up to the local phone company to allow them to use it, but I kept mine.
Some other VoiPs tell you right up front you can't keep your old number, they won't even try to help you get it. At least ITP tried for me and got it.
As long as they guarantee money back why not try it. It sure beats what I was paying before to call my out of area friends. All I can say is... so far it's great but time will be the final judge.
Would recommend to a friend.
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jminton
Member since: Nov 2010
xxx.xxx.103.92
I would recommend ITP to all
Posted on: Nov 08, 2010Saved a lot of money. Great phone service
Extremely happy with my phone service. One of the best Voip companies I have ever used. Great phone service and low cost. I would recommend ITP to all.
Would recommend to a friend.
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MonteJan59
Member since: Nov 2010
xxx.xxx.214.86
Would definitely recommend ITP to others: ITP Review
Posted on: Nov 04, 2010Set-up, sound quality, features, price.
None so far.
Very easy to set up. I am not tech savvy and it only took me minutes to get up and running. Sound quality is good - actually is better than my land line which has static problems. Love the price and the fact that you aren't required to have a contract. Would definitely recommend ITP to others.
Would recommend to a friend.
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