ITP

The actual VOIP call quality and service may be good, but I never even bothered to find out or hook up the service as I needed to call them when I first received the product with an attachment missing. My life was hell after that and it took almost THREE months to get it resolved. Eventually I just settled for the extra fees they charged me as my refund just to be rid of them - such a NIGHTMARE!! I have NEVER had to write such a review, but I'm that mad and had to satisfy my conscience by not letting anyone else subject themselves to this insanity.

I've had the ITP service for about a week. So far it's great. Installation was easy. Sound quality is clear and sharp. So far, I'm satisfied with ITP.

I switched from Comcast to ITP effective 12/6/11 and ported my phone number over to them.  Within a few days I realized that the voice quality was significantly worse than Comcast (e.g. couldn't different 's' from 'f' when people were speaking) and the tech support couldn't solve the problem.  so I figured it was either my set up or that the service was just inferior. Part of the problem may be that the ITP box connects to an ethernet port on my router, while with Comcast, the phone cable directly connects into Comcast's cable modem.  On 12/9/11 I called Comcast to get the phone number ported back to Comcast.  ITP made it very difficult for Comcast to port the number back.  I spent a few hours on the phone with Comcast, ITP, sometimes with both firms in a conference call to resolve the issues.  Finally, on Feb 27 2012, my number was ported back to Comcast and I am enjoying the higher voice quality again.  Also, I had ITP basic service and the monthly charge is $26.17 (that is what my credit card statement says), and they also charged me ~$45 for the little Linksys box that is required for their service.  So I think they are not advertising the correct rate.

One other piece of information:  I based my decision to select ITP on the website whichvoip.com.  So after this experience with ITP I wanted to provide a review (there are many reviews on this website).  It turns out one cannot provide reviews!! which makes me think that the website whichvoip.com is fraudulent.  I filed a BBB complaint in this regard.

It is a shame that even review sites you cannot trust anymore!  I hope this is useful and thank you for reading this post.

I did a lot of research checking into what people said about the different VOIP providers out there and I always came back to ITP because of the reviews and now, I am so glad I did.  I signed up in July 2011, a few days later I received the linksys voip box.  I plugged it into my router and within minutes of opening the box I was dialing out with my new phone number.  The number that was given to me was local, but not the city I wanted, so I called customer service and within a few minutes I had picked from a few different numbers that the rep gave me to choose from in the city I wanted.  She then told me to uplug the box for a minute or two and then plug back in and they would reprogram from the office.  I plugged it back in a few minutes later and I had the telephone number I had chosen with the rep on the phone.  Billing is not like traditional phone lines.  You don't get a bill in the mail requesting payment and you pay when you feel like it, they take it the same time every month from a credit card that you are required to have on file. 

I love the fact that I can take this box (and a cheap cordless phone) anywhere with me, plug it into a router and I have my own phone number.  You can't do that with a traditional landline.  I have also discovered it works fine with a Linksys WET610N wireless bridge instead of plugging directly into a router.  I also love the fact that if someone leaves me a voicemail and I am not home, I get the voicemail emailed to me as a .wav file and I can listed to it on my iPhone.  I wish I had done this a lot sooner.  Its half the price of what I used to pay for the same thing with AT&T and Cox Cable and that's with the unlimited plan with ITP.  If you don't call out much, go for the 500 minute plan (500 outgoing minutes, unlimited incoming and unlimited outgoing to other ITP customers), its $15 a month after the taxes.  How can you beat it.  No contracts, friendly customer service and great product.  Sign up today!