8x8

Virtual Office - Introductory Price Promotion

Save 50% or more; "Pay-as-you-grow" to save money without giving up any features. No contract required.

Key Features:

  • Unlimited Calling (US and Canada)
  • Includes a softphone and mobile app
  • 2012 Frost & Sullivan Market Leader Award

Basic Info

  • Monthly Fees: $19.99
  • Cancellation Fees: $59.00
  • Setup Fees: $0.00
  • Long Distance: $0.000/min
  • Shipping: $0.00
  • Other Fees:

Available Features

  • Call Blocking
  • Conference Calling
  • Fax Capabilities
  • Faxes to Email
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Music on Hold
  • Caller ID with Name
  • Call Waiting Disable *70
  • Call Waiting ID
  • Distinctive Ring
  • Do Not Disturb
  • Multiple Users
  • Area Code Selection
  • Extra Number (Virtual Numbers)
  • Toll Free Numbers
  • BYOD (Bring Your Own Device, SIP)
  • Call Messaging
  • Enhanced Voice Mail
  • Voice Mails Emailed to You

PBX - Virtual Office - Introductory Price Promotion

A hosted solution that allows you flexibility with the advanced features you'd expect.

Key PBX Features:

  • Pay as you grow with flexibility to scale
  • Advanced features including a softphone and mobile app
  • Easy customization

SIP Trunking - 8x8 IP Trunking

Use 8x8's IP Trunking to expand and supplement your IP-connected office. 8x8's SIP Trunk provides unlimited lines and flexibility for lower costs.

NOTE: International rates displayed are based on calls made from US.

8x8



Sound Quality
4.44634
Reliability
4.243905
Customer Service
4.243905
Features
4.243905
Price
4.243905
Overall
4.354147

41 Reviews | Write a review

78% recommend this provider to a friend.


Availability: United States
Founded in: 1996

"If you're looking for solid, inexpensive phone service with great features that just works, go with 8x8."

by jbrady177

8x8, Inc. delivers small-to-mid-market businesses reliable cloud-based communication solutions that use existing high speed internet connections. 8x8 also offers VoIP features and quality phone service at a competitive cost. Providing both business VoIP solutions and residential VoIP solutions, 8x8 is highly committed to matching phone service plans for your communication needs.

As one of the oldest and largest providers in the VoIP market, 8x8 has an advantage of experience and broad market share. That means that 8x8 can offer multiple tailored plans to meet your business needs: 8x8 has, appropriately, eight different plans, from Unified Communications plans, to Mobile Solutions, to SIP Trunking, and specific faxing plans.

8x8 also offers residential plans, all with a similar theme: freedom from minute limits. Each plan offers some variation on unlimited calling. Freedom Unlimited offers unlimited calls within the United States and Canada, Freedom Unlimited Global offers the same deal, but with unlimited calling to 40 frequently called nations around the world. Sign up for Freedom Annual to secure savings on unlimited calling for one year.

Users' Reviews

Write a review! Tell us about your VoIP experience.

Sort Reviews By: latest Posts | Oldest Posts | Positive Reviews First | Negative Reviews First

Jasmine's picture


Member since:
Jun 2014

xxx.xxx.43.190

Office Owner and manager for Dr. Long's office - 8x8

Pros
Phone, faxing and answering abilities for your office. No more phone bills No more need for emergency answering services 24 Tech support for all your business needs Business Associates Agreemet for HIPPA compilance No more large overhead cost from your local phone company Ability to block junk calls Ability to use a super great auto attendant that you will never live without it again! Check your messages anywhere Call patients on the go Block Junk Calls and use your phone more wisely
Cons
none

Top Reasons to Drop Your Phone Service in Your Medical Practice

If you have the internet in your office you can save a fortune on your phone bill. There is a much better way to utilize your phone in the office and here is how:

You can answer phones, block junk calls, fax papers right off of the internet safely. The key is to team up with a company that gives you a Business Associates Agreement. This will cover HIPPA's regulation for Itech in your office for your phone, faxing and answering service. Oh, by the way I have to mention that you can also close your contract with your emergency after hours phone service too. You will not need to ever miss any emergency calls again. The ability to have the calls sent to you any where at any time is now available.

Let's take a deeper look at how to save money. It cost a lot for a answering service that may or may not record the messages and phone numbers correctly for you. This is all taken care of because you will hear the message coming in and be able to call directly to the patient any where you are at. Out of town, no problem, at home you are covered. This team will be able to get the message right to your iphone or any other mobile phone thru the app that comes along with your service.

I know your thinking it is too complicated and that's is reasonable to think that way at the start. All of our questions were answered by their award wining sales team and tech team when we signed on. Yes, I dropped our local phone company and found the best service for our office. Have I saved a lot from going this route. Yes, many times over. I can also control when to answer the phones so that I can talk with the patients and find out just what they need. It allows for better scheduling for the doctor as well.

Love Monday mornings with all of the emergency's hitting your answering machines, I don't have to worry about it at all. I just open the app the night before, review the messages and then go right to my schedule to see where to schedule them in. My dental software is on the cloud and I my new phone service tech support is just as great as my dental software team!

If you want your patients to hear certain announcements when they call in you have this feature in the auto attendant. You will not have to pay extra for this feature and in fact you can drop your prerecorded sales message that you have pay for and design your own add for free.

Our office likes the fact that we can trail any call that comes in. We are able to print a call list out and call back the patients who don't leave a messages. It has really brought in more revenue when we are out of the office. Patients will not always leave a message on your off hours but they love it when you call them back and say I say, “I saw your phone number on our call log what can I do for you!” It will bring in more and more costumers for your office and your patients know that your team will call them back!

In running the technology in our office, I can say first hand that this team is very capable of running our phone system, hands down. I only choose the top of the line companies to work with because my time is valuable in running our office. Oh, by the way you can down size your staff using this phone system as well. We have a very small staff and I have all of the technology working great in our office!

Now, in short here is what you are looking for:

Phone, faxing and answering abilities for your office.
No more phone bills
No more need for emergency answering services
24 Tech support for all your business needs
Business Associates Aggreemet for HIPPA compilance
No more large overhead cost from your local phone company
Ability to block junk calls
Ability to use a super great auto attendant that you will never live without it again!
Check your messages anywhere
Call patients on the go
Block Junk Calls and use your phone more wisely

There is much more than what I have mentioned above that this team can give you at a price that the phone company can not beat! Don't forget they major in supporting Medical and Dental offices so that is a big plus with this company.

Who is the company? It is 8x8.com and your going love being with this team.

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
8x8 fail's picture


Member since:
Mar 2014

xxx.xxx.145.29

All fluff, poor substance. -8x8

Pros
Sales people are friendly.
Cons
Far from business class. Tech support is impotent. Software is goofy.

10-days into evaluating 8x8...

Tech support is ignorant and ill equipped; complete waste of time calling in. Tech support has no clue how to address issues and resolve them. If you don't know how to reboot your computer, they're great help with that. But that's the extent of their problem solving. The online help documents seem -awesome- and complete; a big reason I signed up. But once you start following them you realize they aren't accurate, and a complete waste of time. All fluff, no substance.

(I used to run tech support for Microsoft, so I understand the challenges they face. But this is B-A-D, even for MS warm-body in a seat standards)

My issues have been basic IMHO - uploading audio files, accessing voice mail from the softphone app, creating a meeting. Almost 4 hours on the phone with -no- solutions provided. Then more time spent in-house figuring out how to hack it into working. Seriously, your time is better spent not calling tech support, they don't know anything more than you do.

Tech support is difficult to reach; touch tone hell/long hold times. If your business counts on reliable phone service, you probably are going to want reliable/reachable/effective support.

Beware; Sales seemed knowledgeable and friendly. Once signed up, and you move over to tech support, that goes away. Many features promised, have turned into additional purchases. $40/month for my test line, has turned into $70, for basic features. Be warned, not only does it cost more, but the time spent trying to get it to work, is wasted once you find out the reason it didn't work, is because they want to charge your credit card another add-on fee.

Softphone app works, but it's buggy. Just little stuff that you can deal with... Rebooting/logging in & out fixes about 1/2 the issues. But if you're running a business, you and your employees, are probably looking for something a little more reliable/easy to use.

Not business class.

8x8 features are spot on, they just need to work the bugs out. A few years in, I wonder if that's a priority...?

Officially throwing in the towel and moving on to evaluate another VOIP service...sigh.

Sound Quality
4
Reliability
1
Features
1
Customer Service
1
Price
2
Overall
1.8
curtthomas's picture


Member since:
Apr 2013

xxx.xxx.242.195

8x8 is at best Incompetent

Pros
The concept, features, and equipment are right for a small business
Cons
The employees are arrogant. You will find they are short on listening skills and you'll have to talk over them to get them to stop blurting and listen. Their employees are like machines, whereby they halt and give up at the first problem they encounter. They absolutely love to shift the blame at first opportunity and leave you with hours to spend resolving any issues on your own. If you like spending hours on simple problems and dogging someone to fix simple things, this is your provider to call.

Took them over 4 weeks to port my number before I gave up on them. Moving the problem up to supervision only highlighted their intrinsic uncaring incompetence.

Sound Quality
3
Reliability
1
Features
4
Customer Service
1
Price
3
Overall
2.4
kennedymat's picture


Member since:
Apr 2013

xxx.xxx.111.74

I will never deal with 8x8 again

Pros
None.
Cons
Lacks basic functionality (soft phone will not ring PC speaker when phone is in headset mode, voicemails are emailed to ALL hunt group members, etc.). Deceptive marketing practices (30-Day Money-Back Guarantee not yet fulfilled, no promise to refund ALL money), and sales staff doesn't understand product.

I was very disappointed in my experience with 8x8, and will never do business with them again.

To start with, the system did not have some basic features one would expect from any PBX solution. For example, the softphone rings the headset rather than the PC speaker. That’s fine for a call center solution, but not for a work desk where people don’t wear their headsets all day long. There were other feature problems as well.

I discovered these issues on the first day of use. I tried to work with tech support and sales to work around the problems, but they did not have solutions. So, we cancelled our service the next day.

To my surprise, 8x8 did not issue a refund. I had to call to request a refund. After a long wait, they agreed to issue a PARTIAL refund (about 70% of what I paid them) and said I would receive it within 8 days. I called back 3 weeks later because I had still not received my refund. Another long wait, and finally the representative, Jessica, told me she would look into it. I have yet to receive any refund.

Some companies are poorly run, some have bad products or bad services, and some are dishonest. Based on my experience with 8x8, I believe it to be guilty of the first two. I hope it is not guilty of the third.

Sound Quality
1
Reliability
1
Features
1
Customer Service
1
Price
1
Overall
1
Buende's picture


Member since:
Jan 2013

xxx.xxx.11.95

8x8 Tech and Sales Sides Don't Communicate

Pros
Reasonable pricing
Cons
Tech and sales sides of 8x8 constantly pass the buck on hard questions, or on responsibility for problems.

I used 8x8 for 2 years with a former partner for our law firm; sound quality and pricing okay for our 6 lines, but service issues *always* took much longer to address than they should have and often required multiple calls to 8x8's tech and/or sales lines. Two months ago, I began my own firm and wanted to take my two phone lines (the ones listed on business cards) to a new, separate 8x8 account. Seems relatively simple to take 2 lines out of an existing 8x8 account and create a new account, no? NO. It is now two months later and ONLY TODAY was the full migration of my account information and numbers completed. In the interim, I have had to deal with 3 sales reps and 2 tech reps for a total of over 6 hours on the phone to 8x8 between me and my assistant. The tech guys blamed sales for not "properly documenting" what I wanted. The sales gals blamed tech for not understanding their terminology. The final determination from 8x8 on why an order placed in November took almost 2 months to execute? "Someone dropped the ball." I blame a lousy corporate culture and management that creates such walls and lack of commonly shared, fundamental knowledge within the organization. Meanwhile, as 8x8 reps were busy pointing fingers at each other, I (1) was being billed on my old account and the new account simultaneously, (2) couldn't get a ring tone on my main business line, (3) had my business number showing up as an area code 10 states away from where I do business, and (4) wasted a lot of time trying to do 8x8's job. If you've read this far, you're probably wondering why I didn't just give up on 8x8 and take my business elsewhere. At each step in the process, I thought *surely* now things would finally get fixed. Don't make the same mistake I made -- avoid 8x8 and go with a more reliable and better-managed VOIPs.

Sound Quality
3
Reliability
3
Features
3
Customer Service
1
Price
4
Overall
2.8
jayl00's picture


Member since:
Jul 2012

xxx.xxx.212.29

The Best!

Pros
Reliability--they are always there. Support--they are quick and just do what I asked them to do. Price--no one beats their price.
Cons
Their international call rate is not the cheapest, but close. None other than that.

This is third VOIP service I depend on completely for all my home phone conneciton. The other ones doesn't even come close to what 8x8 can deliver. This is the only way to go if you need reliable, economical service that you must depend on day after day.

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
jbrady177's picture


Member since:
May 2012

xxx.xxx.85.127

8x8 Works Great

Pros
Prompt customer service, great mobile integration feature to integrate it with your cell phone
Cons

We've been using 8x8 for over a year now and I feel it's time I left them a review. The best way to put it is that I have no complaints because the service does everything it is supposed to do, is rarely ever "down", and we get all of this at a great price compared to what we were paying before. My favorite feature is the way 8x8 integrates with your mobile phone. I can make calls using their app on my mobile phone and it will show up as my office number in the caller ID of the person I'm calling, which is great when I am out of the office.

If you're looking for solid, inexpensive phone service with great features that just works, go with 8x8.

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
Ehagen's picture


Member since:
May 2012

xxx.xxx.157.2

8x8: Completely Satisfied

Pros
Easy setup, great customer service, great price.
Cons
I have not found any cons with the 8x8 service.

I recently put 8x8's virtual office on my android and have been completly satisifed with the service. I get clear voice calls and get great range on my wireless network, I am also pleased with the answering system and the easy accessability to 8x8's great customer care. I would definately recommend this service to anyone in need of a fast, reliable phone service.

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
hmachado's picture


Member since:
Mar 2012

xxx.xxx.67.210

RAVING 8X8 FAN!

Pros
Easy Setup, Great tech support, tons of features and at a great price!
Cons
None noted!

First, if you want a complete communications solution, I highly recommend 8x8! We are an IT consulting firm, Managed Service Provider, and we started using 8x8 about 2 years ago and haven't had any issues at all. From the beginning, I can’t say enough how great their support is. The entire process was an extremely pleasant one. There was no pressure sales tactics from my sales rep. Shipment was very quick and everything arrived neatly packed. The installation was simple and easy; so easy, my 10 year old could have done it. If you need any help, the support is quick, courteous and they speak to you in terms that you can understand! I have called for help on a number of occasions and they’ve never let me down.

They have many options for phones and in different price ranges. They are all solid and have so many features such as web conferencing, Internet faxing, smartphone integration, softphone for your computer, reporting and an online dashboard that gives you total control over your entire phone system. One of my favorite features is getting voicemails in your email and smart phone. Most of my team is on the road quite a bit so whenever a client calls our desk phones, we wouldn’t know about it until we were back in the office. With 8x8, we are notified within seconds if a client calls us in the office and leaves a message. There’s even a feature that allows you to dial multiple phone numbers, like your cell and/or home number, then the person would say their name and allow you to screen the call so you can make the decision if you want to take the call or forward it to voicemail.

My number one concern was voice quality, and over the last two years I am extremely pleased to say that we haven’t had any issues. In fact, we’ve had so much success over the last couple of years that we have recently signed on as a partner and are now offering the 8x8 services to all of our clients. I highly recommend 8X8!

RAVING 8X8 FAN!

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
The AHI Group's picture


Member since:
Mar 2012

xxx.xxx.136.42

Love 8x8

Pros
Customer Service is remarkable. The new cordless phones are a great addition.
Cons

Love 8x8. We have been using them for almost two years. They have great customer service and account managers. The system is cost effective and has improved our daily oerations tremendously. The installation process was seamless. They are always adding new equipment and features, such as mobile apps and cordless phones that have increased our company's productivity. I would highly recommend 8x8.

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5