8x8

First, if you want a complete communications solution, I highly recommend 8x8! We are an IT consulting firm, Managed Service Provider, and we started using 8x8 about 2 years ago and haven't had any issues at all. From the beginning, I can’t say enough how great their support is. The entire process was an extremely pleasant one. There was no pressure sales tactics from my sales rep. Shipment was very quick and everything arrived neatly packed. The installation was simple and easy; so easy, my 10 year old could have done it. If you need any help, the support is quick, courteous and they speak to you in terms that you can understand! I have called for help on a number of occasions and they’ve never let me down.

They have many options for phones and in different price ranges. They are all solid and have so many features such as web conferencing, Internet faxing, smartphone integration, softphone for your computer, reporting and an online dashboard that gives you total control over your entire phone system. One of my favorite features is getting voicemails in your email and smart phone. Most of my team is on the road quite a bit so whenever a client calls our desk phones, we wouldn’t know about it until we were back in the office. With 8x8, we are notified within seconds if a client calls us in the office and leaves a message. There’s even a feature that allows you to dial multiple phone numbers, like your cell and/or home number, then the person would say their name and allow you to screen the call so you can make the decision if you want to take the call or forward it to voicemail.

My number one concern was voice quality, and over the last two years I am extremely pleased to say that we haven’t had any issues. In fact, we’ve had so much success over the last couple of years that we have recently signed on as a partner and are now offering the 8x8 services to all of our clients. I highly recommend 8X8!

RAVING 8X8 FAN!

We have been using 8x8 for 4 months now and have not had any issues. Moved from another VoIP provider that had little to zero support. 8x8 has tons of features included in the standard price including smartphone app, softphone, auto-attendant. The voice quality has not been an issue and would reccomend it to anyone looking for an enterprise class product at a small business price.

I have been a customer since 2005, when 8x8 was still calling itself packet8.  I was a very happy one for years. As you will see below, 8x8 has lost its ethics and lost it way as a service oriented company. 

 I steered business to 8x8 and have even had personal service from the CEO because they were so small when I started.  Over the last several years, they have not stayed price competitive, but I was fine with that because I had a happy history with the company. 

 Then they overcharged a non profit I recommended them to by a significant amount.  I had to get involved and fight them on it, finally involving the CEO directly.  The billing was reversed, but they would not make a commitment that this would never happen again since they believed they were in the right.  I had the non-profit close the account. 

 After that, it was discovered that 8x8 harvested email addresses of every person ever invited to a virtual meeting by that non-profit and has been constantly spamming all of those people ever since.  Two honey pot addresses for the non-profit's invitations receive 5 or more offers per week written in a mail merge to "[undisclosed person]". 

 I complained to the company multiple times and they will not explain this unethical behavior nor change it.  This time the CEO has not responded. As a result, I am canceling my account today.  I have written the people being spammed to apologize and suggested that they file CANSPAM complaints since almost all are in the USA.

 After a review of options, I will prepay two year with a vendor which is $6.21 per month plus CA tax. 

 8x8 has lost its ethics, and lost its way.  I am so upset that it was painful to give them a 4 star rating for features, and 3's for sound and reliability, but those are true assessments.  Ethics is a non-negotiable for me, so the last two items actually bring my overall rating to less than half a star if I had the opportunity to assess the organization as a whole.

The quality of Packet 8 service is as good and perhaps even better than regular phone service, and definitely much better than mobile service.

I have called a wide range of differenty phone numbers around the world and never had any problems.

Furthermore, I have taken the unit with me to Russia and used it from Moscow to place calls to Britain and the United States and have enjoyed the same high quality connections from Moscow as from here in Seattle.  And a colleague now has a Packet 8 phone in London and is using it for international calling all around the world, also without any problems.

One of the best things about Packet 8 is the savings!  Unlike regular phone service, I am not paying massive surcharges in taxes to my local city and state and federal government.  There is just one, single 3% federal tax.