Reviews for Aptela Aptela Connect

Ratings

Posted: 11/02/2009

Reviewed by: arian503 (xxx.xxx.212.137)

We are an inurance agency. We signed up with Brandon Brennan when he called us because of his promise of good support, great pricing and hardware. From day 1 he has followed through. He goes above and beyond every time we call. He is the first "sales guy" that doesn't pawn us off on tech support he actually takes the time to walk us through getting our problem corrected.

I highly recommend Brandon and Aptela. They are amazing!

Ratings

Posted: 10/22/2009

Reviewed by: b4volley (xxx.xxx.74.162)

I have used 4 companies to provide voip service over the past 6 years. Aptela has been the most reliable one to date. All the others have sucked with regards to reliability and CS. Granted this was 4-6 years ago and the roll out in technology was fairly new to most companies. As the owner of a small-medium size delivery business that is open 24 hours a day, we count on our phones bein "up" all the time. They have done a decent job accomplishing, with only a few short outages over the past 3 years. Other companies that we had dealt with would have outages for hours with no ability to get in touch with CS when this would occur. Customer service is good (they answer their phones...not all do you know!) I wish some things were easier, such as assigning new people to a phone or adding different line appearances, which require a cs call, though they are happy to help. I would and have refered them to others.

Ratings

Posted: 10/22/2009

Long history here folks...

Reviewed by: mbernoski (xxx.xxx.19.41)

I am an IT integrator and have been using Aptela for 4 years now both internally and for many clients. I have evaluated all the service offerings available and as a business VOIP platform they stand head and shoulders above the rest. They are price competitive but the real value is from the feature set they deliver. Businesses are able to use these features to change business processes and flows, resulting in increased productivity per employee and most importantly more customer responsiveness. I have clients who have saved 5x the cost of the entire phone bill in productivity increases while still saving a bit of money versus old style copper lines.

The call quality and reliability is good, the customer service and support is better than the Bell companies, and the flexibility of deployment across geographic regions using consumer grade DSL or cable modems is something that many VOIP providers simply cannot do.

You won't find a better provider out there. I have looked!

- Mike B.

Ratings

Posted: 10/17/2009

Reviewed by: Cara Myers (xxx.xxx.130.217)

I have been an Aptela Customer for several years now and I am very satisfied with the service. Aptela offers a lot of value for the cost and the functional flexibility and variety have made a big difference in our business being able to become more virtual and to project a professional image. As a small business owner, I don't have a lot of time to deal with infrastructure issues so having a reliable phone service that could get up and running quickly and then remain reliable is critical to our success. Of course, nothing is perfect but I have found the people at Aptela to be very responsive to fix problems and also make suggestions and educate me on how to utilize my services better. I have recommended Aptela to a number of other business owners and will continue to do so.

Ratings

Posted: 08/06/2009

Reviewed by: Robin (xxx.xxx.207.4)

Aptela offers a great solution for a law office like mine. I've recommended Aptela to a bunch of my buddies. When I first got service from them, I had no idea about all of the features I could take advantage of. My favorite feature is the ability to flip calls from my handset to my mobile phone and vice versa.

People out there are always talking about support for all of these VoIP vendors. My experience is that you get better support than you'd ever see from the "big guys" and with Aptela, they provide a ton of information online as well so most of the time I can just look something up if I need to make a change.

The more I use it, the more I like it. Highly recommend it for any business.

Ratings

Posted: 07/02/2009

Hated my service before I even was able to use it.

Reviewed by: dragonboy (xxx.xxx.93.225)

Had to order local phone numbers took an entire month. I would have to leave multiple messages and emails before anyone would respond. Everyone was always on Vacation and never able to help. Hidden Cost that Never was told about until I recieved my bill. Which was before I ever recieved my phone number. Had to refax billing information because they refused to fix it over the phone.

Ratings

Posted: 06/27/2009

Reviewed by: floridaBrad (xxx.xxx.120.150)

I have been a customer for 4 months now, Aptela is always there to answer any questions, no matter what time it is. Last night I called at 9pm (EST) and they were there for me. Solid company!

Ratings

Posted: 06/27/2009

Reviewed by: SHill2107 (xxx.xxx.120.150)

We have recently switched from In Talk to Aptela, in high hopes of better customer service and price. I strongly recommend Aptela! Based in AZ, we have many connection problems, none with Aptela. The switch was very easy and there were no set up fees, Aptela is something to look into.

Ratings

Posted: 06/18/2009

Reviewed by: adamrinella (xxx.xxx.10.7)

I have used Aptela for my office for months now and never had a problem. Their pricing is very reasonable and customer service has been fantastic. I will continue Aptela for a long time to come.

Ratings

Posted: 06/18/2009

Reviewed by: carliene09 (xxx.xxx.78.53)

Just started using Aptela's service, my cousin is also a customer. Easy to use, great customer service!! Check out Aptela!