Vonics Digital

We've been using Vonics for 7 months. The sign-up process went very smoothly, but it's been a nightmare afterwards. Inbound calls don't get through half the time. Outbound calls connect more often, but the quality is sometimes really poor. We are constantly resetting the VoIP gadget. If I had to do it all over again, I would pay more for more reliable service. As it is, we're in a 2-year prepaid plan and we're not sure if we want to risk losing all our money (what are the chances that they'll refund the unused portion?). You get what you paid for.

Don't do it! This is the WORST COMPANY I have ever been with and I have had my share! After Sunrocket went under, Along with all the others, I switched to Vonics out of a PANIC! I shouls have kept looking. Phone service was not good most of the time and not only that you had to keep restting the box. Customer Service???? What the heck is that??? They have NONE! Kept charging my credit card. I had called, emailed, put in a service ticket. I did not think to fax, because after all, if they are not answering the phone, who knows where the heck the fax is going. They are still charging my credit card, but I have stopped that too. I called the credit card company and had them take the charge off.

I you want to have constant problems,and no telephone service this is the company for you.Their lack of service is exceeded only by their lack of service.

After getting horrible service from Teleblend and then getting screwed by Packet8 I decided to try Vonics VoIP. I was concerned about some of the negative reviews posted here, but I was assured by the sales rep that these reviews were posted at the time of SR demise and they were overwhelmed with calls and were not prepared however, the problems have been rectified since then. I was one of the SR victims. I was happy with SR for two years. It’s too bad they went out of business. The Vonics deal was very tempting and looked better than what I had with SR. I got two lines for the same cost and under two hundred dollars for the whole year of service. I just refuse to pay seventy dollars a month for a home phone line.

So far I am very impressed with the service quality and the support I have received from this relatively unknown company and till recently I had never heard of Vonics. They don’t screw you with hidden charges after the annual signup like Packet8. Those guys are unbelievable. Make sure you do your homework before you sign up with any VoIP provider and look at all the monthly charges. Vonics is missing some features I had with SR, but overall it’s been a great service. They also use the same Gizmo like SR so it was really easy for me to set it up. Vonics initially assigned the wrong prefix number or as they refer to it as rate center, but that was irrelevant since I was going to port my own number over.

I recommended few friends and family who were also X- SR customers to Vonics and they are all happy with the service as well. I recommend Vonics to anyone looking for a good replacement for SR.

R.V.K