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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses.
The Phone.com solution includes advanced business phone features your growing business needs to serve your customers effectively and professionally. Advanced call handling options enhance your company image, and mobility features keep you connected anytime, anywhere with colleagues, customers, and partners whether you’re in the office or on the go.
This VoIP provider is recommendable. I used this for more than 2 years now. www.phone.com is the best VoIP provider I never seen before. Thanks for your awesome services.
Outstanding VoIP provider.
For now, nothing I can say. This provider is Great!
Yes
Phone.com: Best decision ever made for phone service
xtanmanx
I've had Phone.com for 2 years now and have to say that it is the best decision ever made. The user GUI is very simple to understand yet VERY easy to customize...I had a ball creating custom greetings for every single person in my address book! I've NEVER had a service issue with them and my support has ALWAYS been quick and accurate. When my card expired for auto payments, they just automatically put it off until the next billing cycle.
I do wish they would give the account information as I already use a softphone for work and would really like just add a second line instead of having to "purchase" their softphone. But other than that, i have no complaints. I even had need for a 3rd line for a few months and when I cancelled service they did not request the ATA be returned so I factory reset it and used it for Google Voice.
All in all, very worth the money.
Portability, Customization, Utilities
They won't give out account information, therefore can only use their programmed services.
Yes
Great customer service Phone.com
i1901
I haven't used them for very long as I decided to go with Sonic.net that offers a fusion DSL and land line service. However, the fact that I was able to call and cancel on the spot without returning their equipment or any other gimmick that other VOIP provider go to to stick you with another month or two of billings speaks volumes to me about their customer service or business practices. Way to go Phone.com! If I ever decide to go VOIP route again, they are the first company I will call.
Prompt equipment delivery, great communication during number porting process, great customer service
None so far
Yes
Good idea, very poor execution, stay away from phone.com
EddieB
Great concept, and I really wished it worked for me (going to try another provider to see if they can do it properly), but execution was really poor with phone.com. I travel a lot with my job and need a phone service that can do so with me. The idea of phone.com was appealing so I attempted to set up an account and try it out. The setup process is very difficult to understand. I would recommend that you don't try to figure it out, just contact customer service and have them walk you through it. Some CSRs are really great (others no so much).
I was really excited about two things: Mobile App, and Softphone. I wasn't able to get the mobile app working properly (but this can be my particular situation, and can't ding them for it), and the softphone is difficult to get set up. It is also very heavy and designed for a call center (I think they just use a prepackaged softphone product, with little configuration). I had long system boot times after installing it, and it took a while to log in (skype is much faster and lighter - never thought I would say that!).
What really got me was that they locked my account because I wasn't in my home area. To me that was the whole point! The really bad part is not that they locked it, but they didn't notify me. It took me contacting them to figure it out, and the process to get it working again seemed long and complex. At one point it is just not worth it.
TL;DR: If you are looking for a mobile voip solution that is solid, keep going, nothing to see at phone.com.
Interesting concept, really mobile.
Some positive experiences with Customer Service.
Call quality on the soft phone seemed ok
Setup to trick you out of a trail account to a pay account (be careful!)
Difficult to understand how the system works (unlimited user vs. extensions vs. numbers, rules vs. default extensions, etc...)
Once I got the softphone working, its connection would drop on occasion, it was really heavy on the system during boot times.
I was not able to get the mobile app working.
They locked my account because I was traveling, and did not notify me (how mobile is that??)
No
Great Customer Service Phone.com
nalte
Good call quality and reliability.
I was especially happy with customer service. When I cancelled my account halfway through the month, I was refunded half of my bill for the unused half of the month remaining. I was not pressured to keep my service.
The only issue I had was unexpected fees pushed my bill up from the advertised $14.99/mo to just over $19/mo.
Good customer service, good call quality & reliability
Fees
Yes
Phone.com telephone support is AWESOME, but they can still improve on their billing policies/procedures
Scotty B
The only reason I might leave Phone.com is this issue of counting incoming calls against my plan (many others count only outbound calls). I don't use my land-line for much. Virtually no outgoing calls, and only a few incoming calls (so I use the metered minute plan to save $$$). However, unless I keep on top of my call logs and actively block all the telemarketing idiots that incessantly call my number, I sometimes risk going over my minutes allotment (more than 50% of my minutes, and sometimes as high as 90%, go to incoming unsolicited sales calls every month. I guess that's what I get for having the same phone number for twenty years). Given the fact that many other VOIP carriers do not count incoming calls against their plan minutes, does make me consider changing VOIP providers...
But, then something comes up and I need their help....and the experience always reminds me of just how great their customer service is. In my experience, its hard to find -- almost impossible in fact -- a company whose "customer service" isn't merely a euphemism for emotional rape. I haven't had an inordinate number of issues with my VOIP service with Phone.com, but the two or three issues that came up every year are always fixed promptly by their staff, and my experiences are not merely adequate, but are so good I have to rave about them a bit (when I call them on the phone only; its not so great when you contact them through email). Rarely do I experience much of a hold queue. I have never had to endure any forwarding of my issue through some silly hierarchy within their customer service department. The person I spoke to always had the power to solve both my technical and my billing issues right over the phone, and I have never encountered anyone with inadequate speaking and/or communication skills for this kind of support. In short, their staff is not simply adequate, but inordinately well-trained and professional -- what everyone expects but rarely experiences.
If I simply went with their unlimited minutes plans (at twice the monthly rate), my complaint here would be moot and I would definitely give phone.com the highest of recommendations. But for those of us who are frugal and/or on a budget, my issue here might be worth their consideration.
Their customer service when called on the phone is great (not so great when thru email)
Good value (not the cheapest but still competitive, and their top notch service is worth the extra expense)
Incoming calls count against your minutes when on their metered minutes plan
Overage minute feed are among the highest in the VOIP industry when on metered minutes plan
Billing system is mercurial and opaque to customers (but ultimately fair so far...).
Online/email customer service not always good (best to call them on the phone directly).
Yes
Glitchy System & Poor Customer Service with Phone.com
Joe Chasko
They tell me that they are in a years-long process migrating from an open source to a commercial VOIP server. This may be way they have glitches they can't or won't fix. CS asking me to document problems, or else tells me to use poor practice configuring their system, until I give up. Examples are a defect that would not ring all numbers a forward to a virtual extension that mixed real and virtual extensions. They insisted that I instead duplicate the same numbers in several places in the system, which is obviously poor practice. I guess it was fixed, though they didn't bother to notify me. For almost a year, I've been reporting that calls cut off if the ring time expires after answering, if the call announcement tag is playing ("call to customer service"). They can't seem to understand this, and two days after providing detailed instructions to reproduce the error, including call logs, they are asking for the same thing again. Very frustrating. Also, I echo the experience of billing errors.
Good price, call handling, and call quality.
Customer service does not address long-standing system flaws.
No
Phone.com Rocks!!!!
paradisegetaways
Phone.com has always been reliable and so easy to use. The price is very fair for all that you get, and it gives our business phone system a lot of options. Their tech support is very helpful. Whenever I have had a problem, they have always been able to fix it for me quickly.
You Rock Phone.com
Lou
Paradisegetaways
Yes
Fraught with constant technical and billing problems
afoxland
We have experienced almost constant technical and billing glitches with Phone.com. We found out (fortunately through a non life-threatening situation) that 911 did not work on our Phone.com phone. That took about a week to fix -- too long. After we fixed being able to dial through to 911, it took another week to make sure that 911 showed the correct address for our phone. We get constant comments from people trying to call our home phone that they could not get through. They get weird voicemail recordings, beeps and other strange technical manifestations. Phone.com would straighten these things out, but the inconvenience of constant onslaught of problems was beyond frustrating. Phone.com also continually billed us over $68/month for a package that was supposed to cost about $23/month. I would contact them and complain, they would apologize and say they fixed it, but the overcharge would show on my next month's credit card bill. The big savings isn't worth the frustration.
Helpful and available customer service
Constant, unending technical and billing problems.
No
Phone.com Customer Review
jeremypalmer
I've been a phone.com customer since January of 2012. In that time they have gone down several times. When the service goes down, it can be offline from a few minutes to a few hours. To make things worse, their customer support team disappears when there's a problem. I believe they use their own phone system for customer support, which would explain why it doesn't ring, or rings busy when there's an outage. I'm extremely disappointed in Phone.com, and am actively shopping other vendors.
Metered plans give you a set number of minutes to use across an unlimited number of extensions in your account, or you can also go with a plan that gives you unlimited calling for one low rate per extension. The choice is yours!
Key Features
300 Monthly Minutes
2,000 Text Messages
1 Local or Toll-Free #
40+ Features
Notes
- This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
-
Promo Price
N/A
Price Disclaimer
$9.99/month on the annual plan
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Annual Contract Paid Monthly (per user)
9.99 :
Month to Month (per user)
12.99 :
Toll Free
Setup
$0.00
Monthly
$0.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.00 /min.
Faxing
Setup
N/A
Monthly
Included
Included Pages
N/A
Add'l Pages Cost
N/A
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
-
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
No
Auto Attendant
No
Barge
No
Business SMS
Yes
Busy Lamp Field
No
Call Analytics
Yes
Call Announce
No
Call Continuity
No
Call Forwarding
No
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
Yes
Call Notifications
Yes
Call Park
No
Call Pass
No
Call Queuing
Yes
Call Recording
Yes
Call Return
No
Call Routing
Yes
Call Screening
Yes
Call Transfer
Yes
Call Waiting
Yes
Caller ID
No
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
No
Click-to-call Me
Yes
Click-to-dial
No
Conference Bridge
No
Conference Calling
No
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
No
Fax to Email
Yes
Find Me/Follow Me
Yes
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
No
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Plus Account
Plan Summary
Metered plans give you a set number of minutes to use across an unlimited number of extensions in your account, or you can also go with a plan that gives you unlimited calling for one low rate per extension. The choice is yours!
Key Features
500 Monthly Minutes
3,000 Text Messages
Premium Hold Music
Voicemail to Text
Notes
- This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
-
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Annual Contract Paid Monthly (per user)
14.99 :
Month to Month (per user)
19.99 :
Toll Free
Setup
$0.00
Monthly
$0.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.00 /min.
Faxing
Setup
N/A
Monthly
Included
Included Pages
N/A
Add'l Pages Cost
N/A
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
-
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
No
Auto Attendant
No
Barge
No
Business SMS
Yes
Busy Lamp Field
No
Call Analytics
Yes
Call Announce
No
Call Continuity
No
Call Forwarding
No
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
Yes
Call Notifications
Yes
Call Park
No
Call Pass
No
Call Queuing
Yes
Call Recording
Yes
Call Return
No
Call Routing
Yes
Call Screening
Yes
Call Transfer
Yes
Call Waiting
Yes
Caller ID
No
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
No
Click-to-call Me
Yes
Click-to-dial
No
Conference Bridge
No
Conference Calling
No
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
No
Fax to Email
Yes
Find Me/Follow Me
Yes
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
No
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
Yes
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
Yes
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Unlimited Extension
Plan Summary
Metered plans give you a set number of minutes to use across an unlimited number of extensions in your account, or you can also go with a plan that gives you unlimited calling for one low rate per extension. The choice is yours!
Key Features
Unlimited Monthly Minute
Unlimited Text Messages
1 Base Video Meeting Host
Notes
- This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
-
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Annual Contract Paid Monthly (per user)
24.99 :
Month to Month (per user)
29.99 :
Toll Free
Setup
$0.00
Monthly
$0.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.00 /min.
Faxing
Setup
N/A
Monthly
Included
Included Pages
N/A
Add'l Pages Cost
N/A
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
-
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
No
Auto Attendant
No
Barge
No
Business SMS
Yes
Busy Lamp Field
No
Call Analytics
Yes
Call Announce
No
Call Continuity
No
Call Forwarding
No
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
Yes
Call Notifications
Yes
Call Park
No
Call Pass
No
Call Queuing
Yes
Call Recording
Yes
Call Return
No
Call Routing
Yes
Call Screening
Yes
Call Transfer
Yes
Call Waiting
Yes
Caller ID
No
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
No
Click-to-call Me
Yes
Click-to-dial
No
Conference Bridge
No
Conference Calling
No
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
No
Fax to Email
Yes
Find Me/Follow Me
Yes
Group Paging
No
HD Video Conferencing
Yes
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
No
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
Yes
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
Yes
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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