Fonality: Absolutely Awful Customer Service
I orignially purchase the premise based system in 2007. I am a bit of a techy so for me it was easy to get the system up and running in a relative short period of time. I absouletly loved the system. However, in 2012 I noticed that I could no longer update the firmware of my system. I talked to tech support and they recommened that I switch to a hosted system. That was my entry into hell.