Fonality: Absolutely Awful Customer Service
ChasWilliams
Member since: May 2012
xxx.xxx.12.16
Pros
The premise based system is great; I have owned since 2007 and did not have any problems. However because I did not want to update the system to incorporate new features, I switched to a hosted system.
The premise based system is great; I have owned since 2007 and did not have any problems. However because I did not want to update the system to incorporate new features, I switched to a hosted system.
Cons
Customer service is absolutely awful. This fir will not stay in business unless it improves it customer service. I have never experienced worse!!!
Customer service is absolutely awful. This fir will not stay in business unless it improves it customer service. I have never experienced worse!!!
I orignially purchase the premise based system in 2007. I am a bit of a techy so for me it was easy to get the system up and running in a relative short period of time. I absouletly loved the system. However, in 2012 I noticed that I could no longer update the firmware of my system. I talked to tech support and they recommened that I switch to a hosted system. That was my entry into hell.
Would not recommend to a friend.
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