Improcom

Business Class Hosted PBX

Unlimited calling on a fully-managed hosted PBX system

Key Features:

  • Unlimited Calling and Faxing- Plans Start at $10.95
  • No contract- Most Reliable Service
  • Free VoIP Phones- Soft Phones

Basic Info

  • Monthly Fees: $19.95
  • Cancellation Fees: $0.00
  • Setup Fees: $0.00
  • Long Distance: $0.000/min
  • Shipping: $0.00
  • Other Fees: Plan listed is a metered plan.

Available Features

  • Call Blocking
  • Conference Calling
  • Fax Capabilities
  • Faxes to Email
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Music on Hold
  • Caller ID with Name
  • Call Waiting Disable *70
  • Call Waiting ID
  • Distinctive Ring
  • Do Not Disturb
  • Multiple Users
  • Area Code Selection
  • Extra Number (Virtual Numbers)
  • Toll Free Numbers
  • BYOD (Bring Your Own Device, SIP)
  • Call Messaging
  • Enhanced Voice Mail
  • Voice Mails Emailed to You

PBX - On-site IP PBX

For small and medium-sized businesses, up to 350 users. Unified communications technology makes communication easy.

Key PBX Features:

  • Easily scalable
  • Unified communciations
  • Powerful PBX options

SIP Trunking - Unlimited Business Calling SIP Solution

Convert your current phone system to VoIP.

NOTE: International rates displayed are based on calls made from US.

Improcom



Sound Quality
4.95
Reliability
4.95
Customer Service
4.95
Features
4.95
Price
4.95
Overall
4.91

20 Reviews | Write a review

100% recommend this provider to a friend.


Availability: Improcom
Founded in: 1996

"IMPROCOM is a role model for VoIP providers."

by GHines

Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-paced, fluid technological environment of today, and tries to make the technological evolution as easy as possible

Improcom has two basic Business VoIP solutions: Hosted PBX and an onsite PBX with a SIP trunking service. Improcom’s IP-PBX gives you the hardware to run your own PBX and the hosted IP-PBX has a wide variety of VoIP features. Improcom service includes local number portability in the US, Canada, and over 60 other countries, as well as toll free numbers, virtual faxing, and more/

While Improcom offers a variety of scalable plans, including full VoIP conversions, the real bargain is with their SIP Solution. Without an expensive investment in IP phones, you can get VoIP quality and reduced prices, plus unlimited nationwide calling and low international rates. It’s perfect for a gradual transition to VoIP.

Improcom offers customers the best hardware and software available on the market, and offers excellent customer support with highly trained agents and certified engineers. Support is available 24 hours a day, 365 days a year. This also means that Improcom can guarantee a high level of performance in a fully redundant network with excellent stability and voice quality.

Users' Reviews

Write a review! Tell us about your VoIP experience.

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u920217's picture


Member since:
Jun 2013

xxx.xxx.83.113

Improcom is the World class VOIP provider

Pros
Great features, perfect sound quality, right price and top of the line equipment
Cons
None

IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
Tsiganka's picture


Member since:
Jun 2013

xxx.xxx.76.18

Improcom to the Rescue!!

Pros
Sign up process is fast, all people in the tech support are fast and knowledgeable. Stable service for the good price.
Cons
Non

I am a photographer and need to make a lot of international calls to either overseas clients or to the locations where the weddings takes place, as well as the clients all over the US. I was looking for a stable telephone service with the good quality calls and an easy to reach tech support in a case of emergency. I stumbled upon Improcom's website on Google while searching for Voip service providers. The sales department was very thorough about the services and their equipment and prices. The sign up process was fast, and after couple of days I have got the phones and was ready to roll.

I have never used the VOIP before and to my surprise the quality of sound was great and still is until today. The price is reasonable and so far I am a happy customer.

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
brabrams's picture


Member since:
Jun 2013

xxx.xxx.175.134

Improcom review--Great Service!

Pros
Cons

This provider is absolutely amazing! Every time I have an issue, they are very helpful and resolve it immediately. They have the latest and greatest features for my phones and is all made available for a great price! I recommend this provider to anyone interested.

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
brabrams's picture


Member since:
Jun 2013

xxx.xxx.175.134

Great Service from Improcom!

Pros
Cons

This provider is absolutely amazing! Every time I have an issue, they are very helpful and resolve it immediately. They have the latest and greatest features for my phones and is all made available for a great price! I recommend this provider to anyone interested.

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
ab3er1234's picture


Member since:
Jun 2013

xxx.xxx.241.178

Review of Improcom

Pros
One of the Pros that I really liked regarding the company is it's ability to always help. The around the clock customer service along with the knowledge that the engineers have really helps me solve any issues I could possibly have.
Cons

Overall the service is great and the people who work there are fantastic. I have clear service even with international calls and their rates are some of the best on the market.

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
Allan Priaulx's picture


Member since:
May 2013

xxx.xxx.10.80

Improcom Customer Service

Pros
Very friendly, efficient and prompt customer service. Always available and always have a solution when I call.
Cons
Don't much care for Cisco 7912 IP phone. Its features do not comport with traditional phones and it's therefore sometimes challenging to do simple tasks.

Vadim and his crew are first class. They've helped us set up multiple location stations and are always ready with solid answers when needed.

Sound Quality
4
Reliability
4
Features
4
Customer Service
5
Price
4
Overall
4.2
macstrose's picture


Member since:
May 2013

xxx.xxx.63.224

Awesome Telecom

Pros
Improcom has great customer service, great rates and their products are always up tp date. They are also availiable round the clock
Cons
N/A

My family and I have been with this company for years and year after year they seem to out do themselves. Being that I am in school for engineering, it is great to see that their engineering staff is extremely knowledgable and their personal are extremely personable. The products and rates that they distribute are always up to date and very competitive. I truly do recommend Improcom to any and everyone who is interested in strictly the best telephony software regardless of their location.

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
GHines's picture


Member since:
Jul 2009

xxx.xxx.43.38

VoIP provider

Pros
Cons

As the director of a health care consulting company, we had to go through two other VoIP provider before being introduced to IMPROCOM. We were relieved to find true professionals in telecommunications who understood how to address every issue we faced. They helped us with global solutions, engineered the most optimal system of VoIP for our company's significant distant conferencing requirements. The price they gave us upfront was the actual end cost without any hidden loop holes, they were very direct, honest and trustworthy. The service has been excellent, without experiencing any interruptions or downtime. IMPROCOM is diligent in making any rapid changes we need in reassigning extensions, moving our employees or setting up new conferencing strategies. IMPROCOM is a role model for VoIP providers.

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
advandmktg's picture


Member since:
Jan 2009

xxx.xxx.43.38

RELIABLE & GREAT

Pros

-Great options that come with the Cisco phones

-Fast technical support

-Friendly customer service

-Reliable

Cons

Great services; easy to use handsets. Many options that help my business run smoothly. Customer service is extremely reliable. Technical support is always available and very knowledgeable.

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
AY's picture


Member since:
Dec 2008

xxx.xxx.43.38

Review of VOIP provider Improcom

Pros
Cons

Great service, excellent support and quick turn around time.  Professional stuff with local representation and knowledgeable folks.

Have been with them for 3 years for both biz and personal use - will continue using them and recommend to all by associates.

AY 

Sound Quality
5
Reliability
5
Features
4
Customer Service
5
Price
4
Overall
4.6