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Improcom - Voip Reviews and Voip Ratings
Posted: 07/01/2009
Reviewed by: GHines (xxx.xxx.221.124)
As the director of a health care consulting company, we had to go through two other VoIP provider before being introduced to IMPROCOM. We were relieved to find true professionals in telecommunications who understood how to address every issue we faced. They helped us with global solutions, engineered the most optimal system of VoIP for our company's significant distant conferencing requirements. The price they gave us upfront was the actual end cost without any hidden loop holes, they were very direct, honest and trustworthy. The service has been excellent, without experiencing any interruptions or downtime. IMPROCOM is diligent in making any rapid changes we need in reassigning extensions, moving our employees or setting up new conferencing strategies. IMPROCOM is a role model for VoIP providers.
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Posted: 01/21/2009
-Great options that come with the Cisco phones
-Fast technical support
-Friendly customer service
-Reliable
Reviewed by: advandmktg (xxx.xxx.20.54)
Great services; easy to use handsets. Many options that help my business run smoothly. Customer service is extremely reliable. Technical support is always available and very knowledgeable.
Posted: 12/01/2008
Reviewed by: AY (xxx.xxx.229.248)
Great service, excellent support and quick turn around time. Professional stuff with local representation and knowledgeable folks.Have been with them for 3 years for both biz and personal use - will continue using them and recommend to all by associates.AY
Posted: 11/14/2008
Reviewed by: signatureautogroup (xxx.xxx.117.141)
Improcom is one of the most organized well operated VOIP company I have ever used. I use them for my office service, and have a total of 15 lines. they came and installed the same day, quality is great with my cable modem. the features are grate on the phone, love the fact that i can forward the calls anywhere and even take the phone and work from home. my business is leasing cars in the us and exporting cars to Europe, the rates save me over $200 a month on international calls just from switching from my old service provider. I shopped around for service for a few months before stopping my search with Improcom and trust me this is the best value for your money. Allen KhaselevSignature Auto Group
Posted: 11/06/2008
Reviewed by: jonathanvaughn (xxx.xxx.75.174)
We've been customers for several years now. Improcom has personable, friendly and reliable service. I know that if there are ever any performance issues or needs from our end that I can email or call them up and get it resolved quickly. We are a 1-site office with about 20 users using VoIP phones. We also have a T1 for all the voice lines with Improcom. I highly recommend them!-Jonathan VaughnDirector, OperationsCambridge in America
Reviewed by: galaxyvisions (xxx.xxx.31.36)
The guys at Improcom are truly great. I hate the feeling of being just a number in a company.These guys make you feel important no matter if your big or small. We are a ISP out of NYC, with alot of phones, and rely on there services to be top notch. Our system can not be down at all. We have important calls everyday from thousands of customers, and not once have we had a outage with Improcom. And the price is just icing on the cake.
Posted: 11/04/2008
Price and service
None
Reviewed by: barazzito (xxx.xxx.51.189)
I own an internet company and rely heavily on VOiP service for all my call center needs. Improcom has always provided great reliable service. I would highly recommend this company, the prices are the best in the industry and support is excellent.
1. Improcom has great redundancy system. We had almost ZERO down- time since 2005.
2. Perfect sound quality comparable to the ground lines.
3. Very sophisticated and user friendly Web Portal that is full of features and easy to navigate
4. Reasonable, competitive pricing that is free of hidden charges and strings.
5. Provides 911 service that allows to replace ground lines.
6. Friendly and efficient customer support.
1. Improcom is rapidly growing, and there are some concerns that Improcom at a certain level will not be able to keep the same efficiency of their friendly and right on time customer service, that we enjoy right now.
Reviewed by: tradexserv1 (xxx.xxx.161.18)
We are fast growing amusement company, and our projects take us all around the world. With Improcom we have a great service since 2005 that lets our employees to stay connected with the main office without driving our phone bills to the sky. We establish our mobil office in the matter of minutes in any place, where you can have an access to the Internet, and the Improcom provides us with reliable connection, perfect sound, so that the clients and vendors never guess that they are calling overseas.The Web Portal with Improcom is very informative and thoughtfull. It has all practical features that let anyone handle voice mail, redirect phone calls, create large phone conferences, and to do many more things by using your laptop.Improcom offers very reasonable, competitive ,and straight forward monthly and international rates, free of confusing multiple hidden charges practiced by other telephone companies.Improcom has very efficient and friendly customer service with knowledgible technical and administrative personnel. You don';t have to wait on line forever, listening to the music -on-call, or follow long confusing directions in order to speak to the life person. If we ever had any problems or technical questions Improcom resolved them typically within 30 minutes or much fasterThank you, IMPROCOM!.
Posted: 11/02/2008
Reviewed by: perloffmed (xxx.xxx.144.117)
I am a Doctor and have my offices in a few areas of New York. I use Improcom's service for about 4 years. I changed a location of my medical office, but didn't loose my patients. My phone number and its provider Improcom follow me all the time. I am in different places on different days, but the phone always rings where I am, even if I am staying home. My patients can always reach me and if I move, they move with me, without losing the way to find me, my phone number never changes. Improcon's customer service is always available and ready to assist. I never had any problem with connection. Thank you, Improcom!
Reviewed by: buchmanlaw (xxx.xxx.235.67)
I am an attorney and maintain my main office in New York. I use Improcom's services for about 4 years. I love their service. I can use my phone from any place of the world, including my home office in New York, my home in NY State and my home in FL. I am always available for my clients. If I am on vacation in Europe, I still can make phone calls from my lap top and receive direct calls there. Customer service is available any time of the day and night. I never had any problems with a connection. If I need to add any future to my system or remove something, it is done within minutes from my email or phone call to Improcom. I will be happy to give you more details about Improcom service if needed.
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